Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Amazing, great service”

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Posted 5 years ago

“Good everybody selling stuff on it”

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Posted 5 years ago

“Nice deal on laptop, the delivery took less than i expected all in all good service - alot of packaging but on the safe side with electronic equipment some times it does not get handled well. The only problem about getting stuff online is there is no onsite support so had to find tech person locally view site rectify.ml thanks all from finchley”

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Posted 5 years ago

“They help me all the time with any query or upset I send to them. Their drivers are excellent, I receive my items on time, and their customer service is next to none. I won't shop anywhere else now. Thanks Amazon for being the best!!”

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Posted 5 years ago

“First class customer service”

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Posted 5 years ago

“I always go to amazon first when I'm looking to make a purchase. Very reliable, great products and fast shipping!”

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Posted 5 years ago

“Good to shop in amazon”

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Posted 5 years ago

“They are very customer orientated”

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Posted 5 years ago

“I have bought two types of coffee on a regular basis for quite some time now. Also goods for home and Garden all from my armchair Great.”

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Posted 5 years ago

“96% positive on amazon when other review site have them at Rating: 3/10 - ‎12,306 reviews something very suspicious about this review site.”

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Posted 5 years ago

“Very good products and the staff is very friendly”

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Posted 5 years ago

“Fantastic service. Easy to contact. When applying prime they deliver next day. Did have a package that didn't arrive so gave me a refund straightaway. Really happy with them will definately use again.”

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Posted 5 years ago

“To date I've spent approx' £3000 on books from Amazon. Because I'm involved in Architectural design. Some books but not all are 1 pence, plus the delivery. The time saved and the reference information available are invaluable plus the fact that some are out of print. I myself am a collector of magazines i.e. Christie's International Magazine. The quality of the paper and the photographs they print are fantastic. There is nothing more to be said. Except 'God Save the Queen'”

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Posted 5 years ago

“Very poor. Offered me a too good to be true price on a Waldorf KB37 Keyboard (half the retail price) stating the product was temporarily out of stock. I didn't worry as the product is widely available and is still in production. I trusted Amazon to deliver. But no, after 3 weeks they cancelled my order stating the item was unavailable and they couldn't source stock. I sent an email of complaint. I asked them if they had tried to source stock from the manufacturer but they ignored the question (I guess because I can check that too easily and being honest is no longer their policy). They also wanted to ring me. I told them no, I wanted to deal with this via email so that I had a record of what was said. They went ahead and tried to phone me anyway, despite me telling them that was not the way I wanted to communicate. Of course the phone number was unlisted, so my phone automatically sent it to voice mail. And each time I emailed them, I got the same sort of copy and pasted stock answer. The people sending the email didn't really read my complaint and have offered no solution. They will not reinstate my order even though the product is widely available, and even available on Amazon by a third party. The real reason is that they never intended to fulfil the order in the first place. For some shady reason (probably to get rid of a third party seller) they put an advert out for a low price on product they never intended to get in stock in the first place. Temporarily out of stock means just that, expecially when the product is very much in production. I've order synthesizers from other retailers that were temporarily out of stock, and my order was never cancelled. If I had to wait a while and contacted the retailer I always got a reassuring answer from a human being not a robot, and those smaller retailers fulfilled their obligation and delivered what they promised. Amazon used to have great customer service when I signed up for them in 2004, but not any more. I've sent 9 emails and I'm still no nearer getting a resolution from them. Poor and shady service with robotic customer service emails. It's also now almost impossible to find an email address for them on their website (it used to be easy to find). I had to go onto live chat to find it. This is another sign of a company that has no interest any longer in customer service.”

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Posted 5 years ago

“Order placed, money debited when dispatched & received with ease. Awesome service, Many Thanks.”

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Posted 5 years ago

“Very goodOnline service and very good price for my car insurance But fitting a box is not easy”

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Posted 5 years ago

“Great range of products”

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Posted 5 years ago

“Easy to order qick deliveing”

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Posted 5 years ago

“Amazon prime,great range and next day free delivery is spot on.”

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Posted 5 years ago

“AMAZING app to use”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews