Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service excellent app good deals”

Helpful Report

Posted 3 years ago

“Good company lots of products and competitive prices Fast delivery”

Helpful Report

Posted 3 years ago

“Best service with fast delivery to home and excellent customer service”

Helpful Report

Posted 3 years ago

“Always consistently good. Totally trustworthy”

Helpful Report

Posted 3 years ago

“Good value for money and great customer service!”

Helpful Report

Posted 3 years ago

“ABSOLUTELY GREAT THEY ARE A TEAM THAT I WOULD PICK ANY TIME I SALUTE YOU ALL”

Helpful Report

Posted 3 years ago

“Every time they deliver, mostly in under 24 hrs it's not worth going to the shops”

Helpful Report

Posted 3 years ago

“Fast prompt delivery of goods.”

Helpful Report

Posted 3 years ago

“Amazon always has what I'm looking forward. It's easy to navigate around the website. They're always prompt on resolving any issues and answering any questions.”

Helpful Report

Posted 3 years ago

“Excellent to deal with no problem with returns, and excellent delivery service always found drivers very helpful.”

Helpful Report

Posted 3 years ago

“Customer service is usually very responsive.”

Helpful Report

Posted 3 years ago

“First time using them, found lots of products and very easy to use and delivery was quick definitely will use them again”

Helpful Report

Posted 3 years ago

“Amazon are always usually my number 1 store. Unfortunately, when you ring up, you get somebody who behaves like a zombie. It used to be very good all the time. Today, l got 3 zombies in a row. So l gave up. Not good. Amazon need to improve the attitude of the staff that man the phones. ☹️😠😡”

Helpful Report

Posted 3 years ago

“New complaint ! 14-02-2022 *Long story short* had to return a subwoofer that was faulty, the only was i could return it was via their return label that i had to print off. I did not have a printer so after a few contacts they told me to use "PARCEL MONKEY". i did this and the item was delivered on the 22nd of Feb 2022 and they are still saying they did not received it even though the tracking shows where the item is going, where it was sent from, the size, weight and dimensions. even with all this they are saying they do not have it and i should not of used PARCEL MONKEY even though someone told me to use them. They told me i have to make a claim with the delivery company event though there is no issues with delivery as any contact i try to talk to them about this they end up saying we are not going to talk about this anymore I've answered your questions i will need to end chat. So i contacted the delivery company and they requested that the recipient send a signed document stating they did not receive the item 9 which is fair enough) So i contacted Amazon to ask for this and they said no, it's not something they do!! So now I'm stuck with being £199.99 down for the item and £15.53 for the postage cost ( Which they said they would refund) So glad my Amazon Prime expires today. Will never use Amazon again! Awful customer service and Attitude I received an item which was an aerial. Inside there was a card that said that if I gave a 5* review they would give a £15 voucher. Upon testing the item it felt so cheap and light and never worked it was awful! Felt so cheap ect reviews were 5* so I left a review taking a picture of the card and explaining it( card stated don't tell anyone or leave it in the reviews as not everyone gets it, which of course is a lie) Amazon refused the review as it was a review not only about the item but about the seller ( I said about the card In my review) and they refused it because of that. I told amazon about the card and first thing they did was offer me the £15!! I told them it goes against their terms but they didn't seem to care...not only that apparently leaving an honest review goes against their terms. Now how can we trust their reviews?!”

Helpful Report

Posted 3 years ago

“First class shopping experience no matter what your looking for, they’ll have on your doorstep before you know it.”

Helpful Report

Posted 3 years ago

“First class communication,delivery and products. Would highly recommend from my shopping with amazon.”

Helpful Report

Posted 3 years ago

“They are extremely helpful, deliveries are always on time should there be a problem they will notify you i have dealt with them for a few years without any problems they come highly recommended”

Helpful Report

Posted 3 years ago

“Every time I buy from Amazon the products are here quickly and good products”

Helpful Report

Posted 3 years ago

“Ordered a mobile phone part. Competitive prices and very quick delivery with consistent and reliable customer service.”

Helpful Report

Posted 3 years ago

“prime video excellent”

Helpful Report

Posted 3 years ago

Amazon UK is rated 4.7 based on 13,401 reviews