Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon Prime. Very easy to find even obscure items. Delivery is normally next day, or even same day - if you order early enough and it is an option. Some of the tasks I use it for: - Grocery shopping - Clothes shopping (with a try-at-home feature, allowing you to try the items and return any not wanted - EXCELLENT feature!) - Set up repeat orders, for regularly purchased items - recommendations ‘for him’ / ‘for her’ - items suggested by your viewing/purchase history (I have found MANY useful items there!) - Birthday/Seasonal items and gifts (many including personalisation) - Films and TV shows included - Music included - eBooks included …plus so many more features. I couldn’t do without it, now!”

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Posted 2 years ago

“Can fine everything but need delivery method chang”

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Posted 2 years ago

“Perfect shop great deals”

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Posted 2 years ago

“Very fast and good stock”

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Posted 2 years ago

“I love Amazon because the products are great and the prices are too and anyone who I give something to loves whatever I pay them.”

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Posted 2 years ago

“I love Amazon because I can get nearly everything that I want at a price I want and I know that whoever I buy it for will like it too.”

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Posted 2 years ago

“Very proud with that app”

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Posted 2 years ago

“Always been 100% reliable 👍😁”

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Posted 2 years ago

“Ordered gifts for my sons birthday arrived ahead of schedule and packaging wasn’t excessive. Quicken and easy”

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Posted 2 years ago

“Life savers, prime getting thing so fast at times, think my record was needed a birthday gift, paid before 8pm and I had a knock on the door before 8am. Amazing.”

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Posted 2 years ago

“Amazing service speedy delivery”

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Posted 2 years ago

“I ordered a freeview recorder instead of a freesat, when I returned it I got my refund the same day, no questions asked - just brill!”

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Posted 2 years ago

“Such a high level of Integrity , with delivery and returns . So very happy 😊”

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Posted 2 years ago

“So easy and feel safe shopping”

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Posted 2 years ago

“Very helpful prompt delivering No problem with returns Helpful staff”

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Posted 2 years ago

“I have used Amazon prime for a couple of years , with free postings on most orders ,next day delivery and competitive prices 👍”

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Posted 2 years ago

“Good website can find whatever you want any items.but need more experience about delivery method to there customers”

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Posted 2 years ago

“Customer service is non existent! Totally unethical! There is no transparency and no way to complain further up the chain! Shocking company!”

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Posted 2 years ago

“So easy to purchase and very quick delivery”

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Posted 2 years ago

“Good prices and Quality products.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,323 reviews