Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have order a variety of items from Amazon, and I have yet to have a negative experience, from the point of ordering to the delivery of goods, my experience has been second to none, so we'll done Amazon for the professional way you conducted your business. Thank-you all.”

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Posted 9 months ago

“I was a victim of of Amazon Task Job . BanninkSolutions you are doing an honorable good work, Continue bringing these scammers brought to justice and made to pay back everything they've taken. please contact BanninkSolutions Asset Recovery directly for help when it comes to recovering cryptocurrency and money from scammers. telegram:@banninksolutions”

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Posted 9 months ago

“It’s perfect experience.”

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Posted 9 months ago

“Good selection of TV shows and films on Prime. Ads not too intrusive, much better than terrestrial TV in that regard. Free shipping on lots of items over £20 too.”

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Posted 9 months ago

“They are professionally handle, efficient and honest”

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Posted 9 months ago

“Always a smooth transaction”

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Posted 9 months ago

“Amazon has had nearly £500 of my money since 13 January 2024. Despite prolonged email correspondence with their customer service department together with a phone call and a letter through the post I have still received neither the goods I ordered nor my money back. They have not replied to my most recent email (which was requested by them) and they now seem to be ignoring me. I can only conclude that they are a bunch of fraudsters and thieves at Amazon who take your money and have no intention of supplying the goods they have promised.”

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Posted 9 months ago

“used them very often very efficient service and next day delivery they do exactly what they say,superb”

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Posted 9 months ago

“Amazon UK is my favourite place to go,do shopping online. It is amazing company and user friendly. Thank you”

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Posted 9 months ago

“As another poster commented, these corrupt c.u.n.t.s won't allow critical reviews. That means they have no credibility. I hate buying from them, but there no viable alternatives yet. Most of my orders arrive but many do not. I get a picture of a package at an unknown property and a cheerful email telling me the package has been delivered. Luckily I have amazon's secret number so can call them for a refund rather than going round on an endless loop to AI hell. I never spend more that the minimum order amount, that way I'll never lose more than 30 bucks if the cnuts won't refund me. I actually walked down the street in my jimjams at 4am looking for my mis-delivered package but never found it.”

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Posted 10 months ago

“Fast and easy to find what you want”

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Posted 10 months ago

“Last Friday I ordered a book and I got a message that my account was locked. I haven't got the email with the instructions what to do in this case. I can't reach out the customer service because I can't sign in. I wrote them on their facebook page and to all the email address what I could find. I created a new account. They feel really sorry but they don't do anything just sending me the same login page. They took my money, I won't get my purchase and I can't talk to them because they are not available.”

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Posted 10 months ago

“Amazon is a big liar... shoes sent in wrong size, no refund just taking money from you! I ordered shoes in the right size, Amazon seem to correct this and at end they charge you multiple times and not refund you for their own mistakes!! DON'T ORDER THIS AT AMAZON!!!! They are not able to correct their mistakes....”

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Posted 10 months ago

“My Order is keep being rescheduled every week. I haven't received my order until now. I ordered the item on Amazon on 24 May 2024 & Delivery Estimate was Wednesday, 29 May 2024. On 29 May 2024 evening suddenly it showed that Amazon will deliver the package on the date you requested, expected by 2 June 2024 by 1AM. This was very strange! I Contacted customer service via chat. The first customer service told me that i should receive the order the next day after having chat with them. I was waiting until 2 June midnight & it didn't come. Moreover, there was no change / update in the tracking system of the item. Seems there's no attempt to redeliver it. Contacted customer service again at 3 June 00:30 AM. The customer service, Jadhav, was just ignoring me during the chat, he left without replying me after I complaining & confirming which item i need help with!!!”

Amazon UK 1 star review on 3rd June 2024

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Posted 10 months ago

“Easy to use app”

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Posted 10 months ago

“It’s so easy to order almost anything from the Amazon site. They have such a wide selection in fact they have everything that I have ever needed household items, items for my car Close shoes electrical items the list is endless absolute pleasure looking through various items that have various prices so you can pick the one that you require”

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Posted 10 months ago

“They blame the customer when things go wrong , we are at their mercy which they have NONE of , they do not care that an elderly person cannot carry a huge heavy box with a large heater in to the post office as they do not drive and have no help Amazon's solution? Pay £58 to return the faulty item yourself via courier collection which may NOT get through customs and then be £261 out of pocket altogether!!! NEVER again in my life will I use Amazon , as even though I am £203 DOWN out of my GOVERNMENT BENEFITS to order my disabled Grandson a TREAT which would have THRILLED him and brightened up each and every day of his life for him IF IT WORKED , at least I have the power to LEAVE them and walk away forever now I know what they are LIKE ie heartless and do NOT CARE about the disabled , elderly or those who they ROB of their benefits or last money they have in order to TRY and brighten up a CHILD with profound disabilities LIFE DId they care? NO , are they happy to ROB me of my benefits? Oh YES and how do they make their profits? Read all of the negative reviews of the hundreds of pounds they have stolen of many a BLINDLY TRUSTING customer thinking the customer would have RIGHTS and also be CARED about but NO , not with Amazon AT ALL so I am going elsewhere forever which is easily done , as was cancelling my Amazon Prime and Amazon Music and Amazon ACCOUNT as they are not extortioning another PENNY out of me and my vulnerable CHILD Notice you WILL get a refund for a £3.99 item but NOT a £399 one!! :-( They will kick up a fuss and a STINK about that and of course take the faulty item etc SELLERS side and NOT the disabled customers side stuck with a faulty item with NO compassion showed at ALL by Amazon , whatsoever It will take me 5 years to claw back the money I lost in what I SAVE from Prime and Music BUT it is worth it to get these greedy ruthless UNCARING people OUT of our LIFE Thanks for fleecing us , it certainly taught me a GOOD LESSON on who to trust and who to AVOID literally like the PLAGUE , so thanks for the lesson in unscrupulousness and greed and how to AVOID it by walking AWAY , for good :-) :-)”

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Posted 10 months ago

“Easy to use”

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Posted 10 months ago

“very prompt and stick to deadline of delivery , user friendly website and easy to access.”

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Posted 11 months ago

“Always change times for delivery after purchase why not just tell me it Will be delivered by 10pm in the first place goes from 10am to 1pm to 4pm to 10pm im better off walking to the market and just pay the extra im done with amazon o well”

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Posted 11 months ago

Amazon UK is rated 4.7 based on 13,401 reviews