Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever, in these difficult days every company has been patient with their customer and has been supportive and understanding whereas Amazon, the richest company in the world have been cumbags and nasty. They closed my Amazon credit card account and passed it to a debt collection agency instead of giving us a freeze or payment holiday. Never in my life will I ever buy anything from Amazon or use any of their services and I will make it my life's mission to discourage everyone I know not to use Amazon, the shittiest company ever.”

Helpful Report

Posted 4 years ago

“Never have any issues with them items are always on time”

Helpful Report

Posted 4 years ago

“This is the worst company ever in my life I I have had to deal with, I have purchased several items, amazon have charged me twice for 2 items, It has been over 6 weeks and I am still waiting for a refund, Amazon are adamant they have processed these refunds but there is no record of it, they can’t give me any evidence, I have spoke to my bank several times and no trace of any refunds, I am not getting anywhere with amazon, I shall be taking this further to an ombudsman because all amazon are doing is lying and scamming people, be aware everyone”

Helpful Report

Posted 4 years ago

“Amazon is the world best ecom retailer by far.”

Helpful Report

Posted 4 years ago

“I have been an Amazon customer for years, impressed with range and value of products however when it comes to making a complaint or if you need help with an issue then different matter altogether as customer service is totally lacking, infact disgusting customer service. I Paid £300 for what turned out to be a faulty Nintendo switch in December. I Was told to return to repair centre.... problem is I had to find a company willing to carry it as it contains lithium batteries, this proved difficult. In addition coronavirus has meant that whilst at home I have no facility to print a label... apparently amazon don't have facility to print a label either, hmmm major global company don't have a printer. They then issued a refund and asked me to return item without discussing this with me 1st and told me to purchase another one, surprise, surprise none in stock. Over £200 worth of games bought for a console that doesn't work, cant be repaired and unable to purchase a new one. Customer service live chat went on for over 2hrs, at least 5 advisors in that time, none of which listened or offered a reasonable solution, they gave me contradictory advice and then they ended the chat and in doing so also deleted the thread so no incriminating evidence about the poor way it was dealt with! Difficult times I appreciate but for an outlay (games and console) of £500+ I expected more support. Disgusted, furthermore there is no procedure to actually complain about customer service or in my case lack of.”

Helpful Report

Posted 4 years ago

“I can find anything I wish at reasonable prices all at one place. Makes shopping hassle free. Any problem is solved by Amazon being an neutral Arbitrator.”

Helpful Report

Posted 4 years ago

“Good variety at competitive prices and if you got prime it covers all your needs from movies to music to one day deliveries”

Helpful Report

Posted 4 years ago

“I canceled my prime membership. No point in paying for a service that they fail to deliver. consequently doing wrong deliveries and in no time by a decent company. Will avoid Amazon from now on.”

Helpful Report

Posted 4 years ago

“Always quick delivery and great products! I’m an amazon shopping addict!”

Helpful Report

Posted 4 years ago

“My Makita battery has been running and charging great! The battery lasts and i am just about to order a new Makita grinder through these guys!”

Helpful Report

Posted 4 years ago

“Amazon has some dodgy business practices. I ordered surgical face masks from Amazon for £21.50. Amazon saw fit to substitute my premium masks with cheap ones that cost £8.40 and refused to refund the difference, stating it was the price I agreed to pay. The first pic shows what I ordered and the second shows what they substituted. Again, complete refusal to refund the difference. Only option was send it back. Such a waste of time and thievery.”

Amazon UK 2 star review on 22nd May 2020

Helpful Report

Posted 4 years ago

“I have used Amazon for many years and has become easier and easier as time has gone on. We have become very snobby as a result and get fed-up if 'same day' isn't an option. Stay classy, Amazon”

Helpful Report

Posted 4 years ago

“I have used Amazon for about 10 years now and have aways found them fair to deal with they sort out problems quickly if there is one I would recommend them to anyone”

Helpful Report

Posted 4 years ago

“so fast in sending your product and very professional in responding to any problem i face. i like to give my business to them first before anyone else .”

Helpful Report

Posted 4 years ago

“Have been buying a lot of items now on Amazon for a few years. The Customer service gets better and better . Problems are solved without fuss returns and refunds are hassle free. The company goes from strength to strength.”

Helpful Report

Posted 4 years ago

“Always great products at great prices and the delivery times are quick.”

Helpful Report

Posted 4 years ago

“Could not edit the given delivery date, tried to go back, failed, consequently the item was delivered to the wrong address on the date I had not wanted”

Helpful Report

Posted 4 years ago

“Just canceled my prime. No point in paying for a service that fails to deliver. Joke of a once decent company. eBay has become a far better and more reliable way to shop. Will avoid Amazon from now on.”

Helpful Report

Posted 4 years ago

“I bought bits an bobs for my car a perfec...and on time”

Helpful Report

Posted 4 years ago

“Soccerstar.biz This product should not be advertised as being for all ages, as it is just for young children. Very disappointed and have been able to let others know that it is poor value for the money and not to purchase the comic themselves. Will continue to let consumers know that this is for young children only and expensive for the quality.”

Helpful Report

Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews