Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon überrascht immer wieder mit seinem unglaublichen Lieferservice! Ich kaufe immer noch bei Amazon. Stellarer Kundenservice.”

Helpful Report

Posted 3 years ago

“Over a week late already, lots of failed promises from Amazon, hours wasted speaking to customer service all to be let down again and I am now told another 4 days to wait for this next day delivered item!!!! By which time it will then be 2 weeks for them to complete the task, Amazon used to be great but now have no time or care for its customers, if you get your item then that's great, but if you don't then you will enter a world of the frustration of empty promises all to not get anywhere expect being told that Amazon 'Understands' your frustration, but still nothing will actually happen, best of all with PRIME you get the privilege of paying for this.”

Helpful Report

Posted 3 years ago

“Alle meine Fragen wurden schnell und freundlich beantwortet. Ich hatte nach meinem Kauf einige Fragen und hatte kein Problem, schnell mit Vertretern in Kontakt zu treten, die mir helfen konnten.”

Helpful Report

Posted 3 years ago

“Viele Optionen mit viel Abwechslung und einzigartigen Stilen, superschneller Versand, toller Kundenservice sind alles Gründe, die dazu führen, dass Sie eine gute Zeit beim Einkaufen erleben”

Helpful Report

Posted 3 years ago

“Ich war so glücklich, eine Website zu finden, die größere Größen mit so vielen verschiedenen Marken hatte. Vielen Dank”

Helpful Report

Posted 3 years ago

“Acheté chez eux depuis des années. Toujours rapide. Toujours parfait!”

Helpful Report

Posted 3 years ago

“Je l'aime bien. Bon site web, super facile et pratique. Sera de retour et recommandera certainement. Merci”

Helpful Report

Posted 3 years ago

“Bon site avec beaucoup de produits intéressants. C'est un site sur lequel je vais revenir.”

Helpful Report

Posted 3 years ago

“Exzellent! Diese Online-Boutique bietet eine große Auswahl an Kleidung, Schuhen, Taschen, Schmuck usw. für alle Bedürfnisse. All die Dinge, die ich wollte, aber nirgendwo anders finden konnte, habe ich hier gefunden.”

Helpful Report

Posted 3 years ago

“Ich weiß es sehr zu schätzen, wie schnell Sie eine Antwort bekommen.”

Helpful Report

Posted 3 years ago

“Very handy and quick service and easy to use App”

Helpful Report

Posted 3 years ago

“Immer zufrieden mit dem Kauf von Artikeln bei Amazon. Es ist einfach zu bestellen und zu bezahlen. Ich finde es gut, dass Sie Ihre Bestellung verfolgen können.”

Helpful Report

Posted 3 years ago

“Easy to use, but sometimes more filters could be useful. Easy to contact using the message service on app.”

Helpful Report

Posted 3 years ago

“If you worry that you may have ordered twice or wrong item straight away a phone call and they check and cancel if necessary Their service is brilliant”

Helpful Report

Posted 3 years ago

“Usually shop around for good deals. Amazon often competitively priced. Win, win.”

Helpful Report

Posted 3 years ago

“Terrible! Deliveries gone better but their customer services is really bad! A company without complain procedures with staff that can access your security cameras and speakers!”

Helpful Report

Posted 3 years ago

“Bought a garmin fenix 6 watch Bought a garmin fenix 6 watch. Give a delivery time slot to which i stayed in for, then for them to say it’s been delivered. No proof/evidence of delivery, which I know didn’t take place due to me staying in for it. Spoke to customer services who state they need to wait 24hr to investigate then will call me back. Waited 24hrs no call back, phoned again only to be advised they need another day and if they are happy I haven’t received It I can claim a refund. The product as now gone up in price to which they won’t honour and send another one out. I even took insurance out which they can’t refund???????”

Helpful Report

Posted 3 years ago

“"Delivered today. Parcel was handed to resident." No. it wasn't. It was left outside the door. The driver couldn't be bothered to ring the bell. Luckily I found it before someone else.”

Helpful Report

Posted 3 years ago

“Super Service und sehr zufrieden mit dem Ergebnis.”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Amazon UK is rated 4.7 based on 13,401 reviews