Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company for anything, quick easy to use and gives you full control of your purchases with full on line visibility and with a great tracking facility so you know exactly when your goods are arriving, also excellent returns procedure and many local shops. Always my first choice when looking for things I need.”

Helpful Report

Posted 4 years ago

“Quick deliveries, great value for money”

Helpful Report

Posted 4 years ago

“Superb service Lots of orders lately and can’t believe how quickly some of them come A real boon at this strange time”

Helpful Report

Posted 4 years ago

“Efficient and quuck”

Helpful Report

Posted 4 years ago

“Get what I want and trustly reviews. Overall good service.”

Helpful Report

Posted 4 years ago

“Always easy to find what you want on the website. Fast reliable delivery. Great customer support too.”

Helpful Report

Posted 4 years ago

“After many purchases I have learnt to only buy products I am fully informed on. Warning: due to poor description I had to return an industrial electronic thermometer and buy a clinical one. When I eventually received it the owners manual was printed in an Asian language. I requested an English version but never got one!”

Helpful Report

Posted 4 years ago

“Always good deals, but sometimes more expensive than the other websites”

Helpful Report

Posted 4 years ago

“If I have trouble sourcing anything I just go to Amazon. Great value.”

Helpful Report

Posted 4 years ago

“on the ball as a Company, get a bad product they respond immediately, i am grateful for that, and am pleased to say, it does not happen very often”

Helpful Report

Posted 4 years ago

“Prime is a very good feature , I use it very often”

Helpful Report

Posted 4 years ago

“Quick an easy to use orders usually arrive within 2-4 days”

Helpful Report

Posted 4 years ago

“I am so happy and satisfied from Amazon using. So quick, easy, always responsible and secure. Even in the situation with COVID-19 they still work and trying everything possible to be useful for customers.”

Helpful Report

Posted 4 years ago

“THIS IS NOT A REVIEW ON AMAZON It is a company named BRADLEY BROWN INTERNET LTD. WHICH MY ORDERS WERE MADE THROUGH AMAZON. Although I ordered the same type of clothing from another company arrived in time on every occasion. Bradley Brown have done everything to dismiss the fact the orders never arrived. Even down to involving the postmen, which I had a good mind to paste and forward the discussions I've had with there representatives. Although she comes across as very pleasant and appears to want to help , they continue to have you going round in circles with no outcome still to bring this to conclusion. Other companies with same products would be a contributor before using this company”

Helpful Report

Posted 4 years ago

“Great service always even if the product is not what was expected their returns dept are top quality.”

Helpful Report

Posted 4 years ago

“Always extremely helpful whenever a problem arises”

Helpful Report

Posted 4 years ago

“DO NOT subscribe with them!! I have had sooo many problems with amazon, both relating to the same thing. I rang up ages ago to cancel An account as somehow two had been made one with my phone number, one with my email address. So had a few problems but finally managed to get through to someone that merged my accounts together and cancelled the one with my mobile number - which was fine. I’ve now been charged TWO payments for my kindle unlimited subscription, when I went into the chat to find out why they said that the second was authorisation (it wasn’t I could see it deducted from my account) so then I said I will take screenshots and send it over, the first email sent back an automated response saying that the email the woman gave me was a no reply email address. The second one she gave also didn’t work either. They then proceeded to tell me that it was An authorisation Reference and it hadn’t been taken from my account which it had. By this time I had being chatting to them for OVER AN HOUR! with nothing resolved at all. I then spoke to a supervisor that said I have two accounts with them and I needed to give the other email address to cancel the account - I’d never used another email address except my own! So after about half an hour of me repeating the same thing that I can’t access the account as I don’t know the email address and him refusing to give it to me, he wouldn’t cancel the direct debit so now I am stuck with two direct debits each month for the same thing one of them being from an account I’ve never even used and should’ve been cancelled (if it’s the same account as the time before this happened) SO TWO HOURS LATER, nothing has been resolved at all, just that I’m going to have to ring up my bank and cancel the direct debit and probably not get refunded for the payment that I never signed up for.. The customer service is absolutely ridiculous!!! If I could give 0 stars I would”

Helpful Report

Posted 4 years ago

“I have had many good buying experiences with Amazon and until about 5 weeks ago understandably the delivery times are longer and less items available. This is obviously caused by the pandemic. Approximately 3 weeks ago I closed my account with eBay because of the amount of profiteering they appear to be approving on there platform. Unfortunately the same appears to be happening with Amazon, maybe Amazon should realise that if they do appear to approve profiteering they may well lose custom when this is over. Come on Amazon we are all in this together get the scum bag profiteers off your site. Support your customers.”

Helpful Report

Posted 4 years ago

“customer service is awful, been buying stuff from them for ages and all of a sudden they have to put my card under investigation for 7 days for no reason whatsoever, I think i must cancel my prime subscription and permanently switch to eBay”

Helpful Report

Posted 4 years ago

“Very poor. Sent my some obviousFAKE counterfeit Sony headphones that didnt even work. Dont know how such a big and greedy company can get away with this. Will never buy from amazon again. Amazon refuses to give a refund.”

Helpful Report

Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews