Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jeszcze nie”

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Posted 1 week ago

“I was recently scammed by bitzoy trade, but Paybackintld. Helped me get my money back whatsap +44 7 9085 45298.”

Amazon UK 3 star review on 5th April 2025

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Posted 1 week ago

“Are you able to recover your Investment Funds had to seek help until I was directed to Sharon Oneil sharonrecoveringexperts @ gm ail .c o m and his Recovery company and Foundation helped recover all the money.”

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Posted 3 months ago

“Too many choices and sometimes descriptions not clear”

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Posted 4 months ago

“I have Amazon Prime. Whilst their service and returns are brilliant, Prime Video is a scam. Halfway through watching a film, you wil get lots ads when you already paid for the service!”

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Posted 6 months ago

“Easy to use website and comparison options, good ordering and delivery options”

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Posted 8 months ago

“Easy to use”

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Posted 10 months ago

“always rapid delivery from order. but I noticed recently that they had been taking a Prime subscription without me knowing and will NOT explain why this happened.”

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Posted 1 year ago

“Good & bad. Rushed drivers & I hear the staff are overworked & under paid. I do not use Amazon as much as my Son, but it has been great to find/rescue secondhand books!”

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Posted 1 year ago

“Delivery driver not working properly..... again..... I waited in for an item. Then got message when Tracking that it was delivered through my letterbox. I looked and wasn't there. From previous poor experience checking in the area where rubbish bins are outside and yes its there in the wet as been raining for ages now. Very Poor And Amazon Doesn't Provide Customer Service.”

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Posted 1 year ago

“Its a company with a wide selection and good customer service and return policy however their promise to ship on time is always failed due to that am giving it 3”

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Posted 2 years ago

“To short experience time for some non perishable products.”

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Posted 2 years ago

“Quick service and very efficient, however drivers seem to be overwhelmed by the volume of deliveries with not a lot of time to deliver and not paid a fair wage. This being quite obvious shows there are issues with communication and understanding from higher up in the company.”

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Posted 2 years ago

“Pretty good alround apart from trying to con you into taking prime. I put something in the basket, hadn't even paid for it but somehow I was signed up for prime and now I need to cancel in 30 days. Shouldn't be allowed”

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Posted 3 years ago

“Most of the time they’re pretty good. Although I’m finding it impossible to cancel Amazon music at £7.99 a month!”

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Posted 3 years ago

“Very enjoyable experience if you filter prices”

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Posted 3 years ago

“I got onboard with Amazon right from the start, over 20 years ago and have had hundreds of items from them, with very few problems at all. However, a family member ordered an expensive watch from them recently and received a box which was completely empty. The box was handed over directly from the Amazon courier (the family member even had to give a code to the courier before he would hand it over) so it was direct from Amazon, not left anywhere, so no chance of theft at our end. We had the outer wrapping, and the correct presentation box for the watch, but the watch itself was missing - at a loss of hundreds of pounds. Obviously, a mistake had been made at the Amazon end - either a genuine stock mistake, or theft at their depot (?) but Amazon insisted that it was nothing to do with them and told the family member to go to the police, despite the fact that the family member had been shopping with Amazon for around 10 years and had an impeccable purchase record. The family member went to the police, who (not surprisingly) said that it was nothing to do with them, because no reportable crime had been committed. After several attempts with Amazon on the phone, the situation (the watch was meant to be a birthday present) started to stress the family member so much that she actually decided her own mental health was more important than the money, so she simply gave up, losing hundreds of pounds. I call ed Amazon on her behalf, but they would only deal with the account holder. I could not believe that Amazon would be so dismissive of a customer who has shopped with them hundreds of times over the past 20 odd years, but that's exactly what happened. My advice to anyone would be to think very carefully before buying something expensive from Amazon, because if you are unlucky enough to receive just an empty box, how are you going to prove that to them?”

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Posted 3 years ago

“Great service deliver parcels gave it a 3 beacuse there’s a few scammers try to and dident resolved my issue for orderingscam me on phone otherwise will be 5”

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Posted 3 years ago

“timely response”

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Posted 3 years ago

“I know this aren't right to post in here but this can really help many people at large who must have had same experience with me, i will quickly brief you how i was helped to recover my lost bitcoin through a referral for free she helped me got back my bitcoin i lost with different brokers/exchangers all this was done in five days , are you having trading issues or looking for how ways to recover your bitcoin then contact dianerecoveryexpert @ cyberservices ,com don't be a fool forever take a step now and get back your money.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,401 reviews