Amazon Reviews

Name: Amazon
Rating: 4.67

4.7 Rating 1,368 Reviews

92 %

of reviewers recommend Amazon

Company Reviews

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Metrics

4.7

Based on 1,368 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Amazon 4 star review on 27th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whatever you need, Amazon got it (most of the time).”

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Posted 3 years ago

“On May 8, 2021 I had placed an order for Kimera Koffee Original Blend - Organic Ground Coffee Infused with Essential Brain Vitamins (12oz), Rich, Organic Coffee Beans with Cognitive Enhancers to Boost Energy Levels, Brain Function, Memory, Focus, and Athletic Performance on amazon.com which costed total $21.95. The ORDER # 111-5969958-1145868 and Tracking ID: TBA055404891404 On May 10 the order was confirmed to have been delivered by amazon. However upon inspection of my packages I noticed that my order had never arrived. Around that time I immediately contacted amazon on regards to this issue further inform them that my order never arrived. Amazon stated me wait 48 hours until Tuesday May 11 2021 see whether the item had arrived or not. On Tuesday May 10 I again contacted amazon inform them that my item never arrived and that I am would like request a refund. Amazon denied my request and stated for me wait again another 48 hours until my package arrives. The package was reported missing and or not delivered. Since then amazon never conducted investigation on regards to this issue and stated that they are not held liable for missing and or non-delivered orders. If I don’t receive compensation for this loss I will further escalate this issue within arbitration court for breach of contract. Julio”

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Posted 3 years ago

“Great up to date”

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Posted 3 years ago

“Incorrectly ordered a DVD complete collection. Upon returning it cost me 1/2 the product in shipment through Australia Post. I tried cancelling the order within minutes of processing it (minutes after checkout) so not too happy about that. Shipment was received and credited as expected.”

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Posted 3 years ago

“Processed correct product as quickly as possible even during the covid times. America to Australia went as smoothly as could be.”

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Posted 3 years ago

“Amazon has quality products and services”

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Posted 3 years ago

“I have been a customer for two years. I received every product on time and also in good condition. Discounts are also good. Compare sellers wisely and read reviews and also be prudent about the products you choose from the list and you'll be satisfied.”

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Posted 3 years ago

“I am cutting down drastically on buying from amazon because of the delivery/ duty charges. order something and it'll cost you double to be delivered. Ordred a lens filter WHICH I DID NOT order, It cost me nearly £15 to post it back. This is criminal, BE WARNED !! P.S. A LENS FILTER WAS DELIVERED WITH THE PACKAGE SLICED OPEN AND THER DROPPING OUT, THE DRIVER HAD JUST STUCK IT BACK IN. ATROSCIOUS.”

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Posted 3 years ago

“problem sorted immediately and without being trsnsferred from dept to dept”

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Posted 3 years ago

“Always deliver very fast”

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Posted 3 years ago

“Easy and quick delivery”

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Posted 4 years ago

“yes very good”

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Posted 4 years ago

“Great service, can buy everything that I need and what I don't need too jajaja, deliver on time most of the time.”

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Posted 4 years ago

“Love Amazon, love to find everything I need, with prime everything, flows better.”

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Posted 4 years ago

“smile and warehouse specials are good. positively the worst search experience available in online shopping ever.”

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Posted 4 years ago

“Bitter experience. Hard to digest. No staff cares for refund of money to customer account. Simply they provide reference number and inform us to contact Bank Branch. Whereas Bank says it will credit the amount of they receive from the sender. How long one should wait to get their money back is God only knows. Since 20 days I'm following it up with Amazon and it's of no use. Oh God please help me in getting back my money. Hope, Amazon Chief will help me in getting back my refund amount early.”

Helpful Report

Posted 4 years ago

“I returned an item back to Amazon as important parts were missing. Even after 20 days, I have not received refund. They are giving silly reason saying that, their responsibility is over by providing reference number and to contact the Bank. Bank says they are yet recieve the money. Imagine the fate of customer for dealing with Amazon Company. Worst service and they are least worried to ensure credit of refund amount to Bank. How long we have to suffer and who will help us. Request citizens to be careful before dealing with Amazon and for thier silly response. Totally worst experience with Amazon Company”

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Posted 4 years ago

“Always on time, can return errors, charge realistic shipping fees.”

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Posted 4 years ago

“I can't access my account for the third day. During this time Amzon sends the same otp codes that the system does not accept. This is real bulling. My facebook posts were wiped by Amazon, the managers who wrote to me did not help in anyway, they offered me to call a phone number that was not specified. Terrible customer support.”

Amazon 1 star review on 28th September 2020

Helpful Report

Posted 4 years ago

“I can't access my account for the third day. During this time, Amazon sends the same OTP codes that the system does not accept. This is real bullying. My Facebook posts were wiped by Amazon, the managers who wrote to me did not help in any way, they offered me to call a phone number that was not specified. Terrible customer support.”

Helpful Report

Posted 4 years ago

Amazon is rated 4.7 based on 1,368 reviews