American Soda Reviews

Name: American Soda
Rating: 4.08

4.1 Rating 2,147 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 5 star review on 28th October 2024

Edwards Norton

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is so slow it's faster to buy direct from the USA”

Helpful Report

Posted 8 years ago

“Greetings American Soda! I sincerely feel that one of the rules of success in business is that the customer is made to feel appreciated. Recently, I placed an order and the tracking was lapsed. I had no way to track my order as, "processing" is unacceptable information after three days time. It wasn't until several days later that I was informed apologetically, that there was an issue on your part. I understood that things like that may slip through the cracks from time to time. However, to show more of an appreciation of having me as a customer, especially one ordering from the U.S, and you being the cause of an extremely late delivery, I expected more than just an apology and offer to refund my purchase. The overseas shipping plus additional shipping for off the mainland was much more than the purchase price. A refund of the late handling or even a partial refund of the shipping/handling would've sufficed in this circumstance. A gesture such as this would've made me feel like an appreciated and valued customer. I would love to have given you a "good" rating but, will have to give an "average" rating, instead. "Average" meaning as in like all the others. Aspire to be better than "all the others" and remember that customer service is the key; communication is imperative. A happy customer will spread 'free advertising' for you through word of mouth and good reviews. I'm looking forward to a better American Soda experience in the future. Thank you, for the opportunity to express my opinions. Sincerely, Julie Bayer U.S.A”

Helpful Report

Posted 8 years ago

“all candys were really good . thanks :)”

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Posted 8 years ago

“Delivery was quick and we were kept informed of the status of it. All of the products were great. Will order again.”

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Posted 8 years ago

“The products I ordered, were delivered in record time. The quality is satisfactory. I will certainly place new orders again.”

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Posted 8 years ago

“I am from Texas and have been looking for American food for years in germany thanks again will be ordering again soon Susan gläsel”

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Posted 8 years ago

“After having previous problems with the courier I was slightly worried but American soda kept me informed all the way and the customer service was great... Will certainly make further purchases in the future!”

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Posted 8 years ago

“Fast Shipping. Great Products!”

Helpful Report

Posted 8 years ago

“Being an American living in Britain, it's nice to be able to get american foods here. I saw the American Soda website and thought why not give it a try. I placed my order for a few things to see how it went, an it was downhill from there. The website says, 3-5 working days standard delivery. I was tracking my order and on the 6th day I looked and saw that my order was somewhere in space. I emailed customer service and inquired as to what was going on, her response was that something happened at the courier and that she would let me know what was happening. The next day I received an email stating that my shipment should be delivered within the next 24hrs. On the 8th day I checked the tracking again and it said package damaged being returned. So I once again emailed customer service asking what was going on only to be told, sorry you have two options: one being I can request a replacement order or two, you can cancel the order. No offering to ship my order priority or refund the shipping cost. NOTHING.. So I responded with, it appears that your company is lacking in customer service skills, and I find your response to this whole matter very unprofessional! I then requested that my order be cancelled and a refund issued immediately. I will take my business elsewhere. I'm still waiting for my refund......”

Helpful Report

Posted 8 years ago

“Large selection of American goods and fast delivery, will certainly buy my candy from here another time :)”

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Posted 8 years ago

“Everything was ok, quick delivery”

Helpful Report

Posted 8 years ago

“I LOVE American soda. They have an excellent variety of US foods, at reasonable prices. My only complaint is, they have SOO much stuff, that it's hard to keep my spending down. lol”

Helpful Report

Posted 8 years ago

“Very trust worthy”

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Posted 8 years ago

“Found the company online whilst in the mood for some sour candy. I have bought online twice now and really enjoyed their products especially Caramel Apple Pops lollipops. The sour selection is great and will be back for more real soon. Thanks American Soda!”

Helpful Report

Posted 8 years ago

“Overall the options on the site were good; a bit pricy, I guess because it is imported. What was unsatisfactory is several of my purchases had expired, American Soda should have checked this before shipping out.”

Helpful Report

Posted 8 years ago

“Great service. Received my item promptly and in good condition. Only point I would make is that I couldn't see a way to set up a regular repeat delivery of this item (monthly) so have ended up going to Ama*** to place a repeat order. Apart from that - would use service for one-off purchases again.”

Helpful Report

Posted 8 years ago

Hi Bev Thank you for your kind review. The reason we can't offer repeat ordering is because we can't guarantee items will be in stock when the reorder comes in. Our stuff is so popular it goes in and out of stock on an almost weekly basis, while some takes a long time to arrive. Sorry for the inconvenience on this one. :)

Posted 8 years ago

“I have received your email confirming i would either receive my sweets or a refund and one from your customer service team, please see below: Hello, I have looked into this for you and can see that your parcel was shipped to you on the 12th January 2016. Unfortunately as you haven’t contacted us previously to inform us of the missing parcel I am unable to resolve the issue, it is stated on our website that we require notification of any issues within 14 days of ordering. Kind Regards I have replied, please see below: I'm absolutely disgusted with your response. This is the most appalling customer service I have ever encountered. When confirming my order you said please allow at least 6-8 weeks for delivery, this order was paid for by my 11 year old grandson using some of his Christmas Gift Money, as it's was such a long wait, I forgot all about it. Once again I will repeat my request for either the items I have paid for or a refund. You supplied these and if you must have a tracking number where you will clearly see they have not been delivered. Can someone please trace the order to confirm non delivery and either refund the money or send the sweets. I look forward to a speedy resolution.”

Helpful Report

Posted 8 years ago

We are so sorry to hear this. I have passed this on to our customer service team who will look into it and make sure yo get your order or a full refund.

Posted 8 years ago

“Fantastic store for American products and gives you the possibility to by a single items as opposed to bulk. Very good variety of products”

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Posted 8 years ago

“Good value items but poorly packaged in a box so items moved around.”

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Posted 8 years ago

“Ordered my products on Thursday 12th May...still not received them and it's Tuesday 24th May!! They were for a friends birthday present which has now passed!! Waste of time and money.”

Helpful Report

Posted 8 years ago

So sorry to hear this. I have forwarded this to our customer service team who will look into it straight away.

Posted 8 years ago

American Soda is rated 4.1 based on 2,147 reviews