American Soda Reviews

Name: American Soda
Rating: 4.08

4.1 Rating 2,147 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

Write Your review

Tell us how American Soda made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

American Soda 5 star review on 28th October 2024

Edwards Norton

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its 9am on a sat thats what i think and you've just woke me up. maybe if you could review your time and days you send your emails!!”

Helpful Report

Posted 8 years ago

Sorry we woke you up! We'll see if we can schedule our emails for later on the weekend!

Posted 8 years ago

“Everything I ordered was in stock, and arrived very quickly. Perfect, thank you.”

Helpful Report

Posted 8 years ago

“I compiled an order, but had to wait a week or so before I could complete. American soda were good in that they kept my ordercderails for me & sent reminders. The down side was thatbibordered 2 of one item & only received 1, BUT that were quick to refund. The items I ordered were delicious & very nostalgic, as you used to be able to get dentyne cinnamon in the UK & it was my favorite gum, now I can get it again. The hot tamales were delish too, will get this again. Not so keen on the red vines. A very good experience all-in-all x”

Helpful Report

Posted 8 years ago

“Very fast.”

Helpful Report

Posted 8 years ago

“My delivery was not received as the courier damaged my goods in transit so had to return them to AS. But AS didn't let me know until I emailed them about my products. When I was finally told about the issues I was assured I would receive next day delivery as a result to mess up and again it's now been a week and I've received nothing. Absolutely disgusted with this level of service. Completely ridiculous.”

Helpful Report

Posted 8 years ago

Hi Chaz. We agree, this is unacceptable. One of our team will follow up on this immediately.

Posted 8 years ago

“The website is slightly difficult to use, but the service was excellent.”

Helpful Report

Posted 8 years ago

“Communication was OK in first instance but no reply on the second email and item arrived two day later after that. Package arrived ok product was nice but communication could be much better . Won't be rushing back, felt a bit like we've got your order you'll get it when we're ready. That might not be the way they intend to appear but even a receipt of order would have been something. Not great service.”

Helpful Report

Posted 8 years ago

“Amazing quality and it was outstanding how quickly it was sent”

Helpful Report

Posted 8 years ago

“Ordered around £60 of American sweets and drinks it' was one or two of each item so as you might assume it's was a big order which it was, got everything I ordered plus extra (fig newton) I don't know if it was a mistake or what but it was very welcomed, it all came in a big box with plenty of packing peanuts and bubble wrap, everything arrived in one piece which was nice Overall I love this website and will be ordering from them again”

Helpful Report

Posted 8 years ago

“Ich bin sehr zufrieden mit meiner Bestellung. Es ist einfach gemacht sich seine gewünschten Produkte anzusehen, sich ein Bild von ihnen zu machen und sie schließlich zu kaufen. Die Bestellung lief ganz unkompliziert und schnell ab. Nach wenigen Tagen war dann auch schon mein Paket da und ich durfte endlich die leckeren Süßigkeiten probieren. Ganz schnell und einfach ein Stück amerikanischer Esskultur bei sich zu Hause. Ich kann diese Seite nur jedem weiter empfehlen, der gerne mal etwas anderes probieren mag oder einfach schon immer ein großer Fan von Süßigkeiten war.”

Helpful Report

Posted 8 years ago

“I am very happy with your web site and your offer. Delivery was ok and your customer Service ist very friendly and helpful. What I try to order is Tide Liquid with lavender. Can you help me with this item? Kind Regards Verena Grimmer”

Helpful Report

Posted 8 years ago

“Love the products but the selection for the soda i like is very limited and the prices are astronomical. This was my first order and unfotunately a number of the peanut butter bars i ordered were crushed and melted, however as a friend had the same problem with a large order a few monthes back yet was literally called a liar over the phone and refused any refund or exchange, he hasn't used AS since. Therfor as this wasn't a large order and for myself i didn't bother this time but will be wary in future. I was told the selection for Root Beer and Black Cherry soda used to be greater but it is very limited now, they along with the peanut butter chocolat bars are the only real reason for myself & my friends & family using AS so it would be great to see more choice on the soda front. Also the prices are so high that free shipping should be included for much lower order totals. I had to contact customer services over a mistake resulting in my order being cancelled and the lady i spoke to was very polite and sorted it straight away, my delivery arrived 2 days later which was sooner than i expected (sadly with the damaged peanut butter Snickers bars though). One other annoyance was that i received less Virgils Orange Cream Sodas than i ordered with no email to alert me to the shortfall, this i believe was due to American Sodas system mistakingly cancelling my order allowing another customer to order some of the Virgils, as when i made my initial order it was for all of their remaining stock of 18 bottles but i only received 10 bottles and a refund for £16.99. Would have been nice to get an email informing me of this, or even better my original order not to be messed up. At this point i can only recommend American Soda when you can't find what you want elsewhere at a more reasonable price and you really need your fix of stateside candy & soda..”

Helpful Report

Posted 8 years ago

“Hello American Soda,I m positive convinced of you, the most of our sweets are verry delicous but verry sweet,maybe I will buy more American candy from you My mom bought it for me Best regarts Tobi”

Helpful Report

Posted 8 years ago

“Ordered for a short notice order. One of the few places that sell them. Bought for a last minute order arrived in time and arrived I. Perfect condition ???? Xx”

Helpful Report

Posted 8 years ago

“Didn't receive my order even though I've paid for it. I've emailed and phoned customer services but never got a reply? Shocked that this has been allowed to happen to be honest”

Helpful Report

Posted 8 years ago

“Delivery was faster than expected and none of the items were damaged. There might be some websites that sell american sweets etc. for lower prices than americansoda, however they're out of stock most of the time and seem less trustworthy overall. Also Americansoda has a much greater range of different products than pretty much any other similar site. Was a great choice ordering here, great products, fast delivery, no problems whatsoever Very Good.”

Helpful Report

Posted 8 years ago

“This was the first time I've ever used American soda. The quality of packaging was pretty good. I will certainly use this website again. I paid £4.99 for 3-5 day delivery and it came within 3 days.”

Helpful Report

Posted 8 years ago

“Well, after I placed my order I got an order confirmation. Then I never heard anything else. I thought maybe my order was somehow cancelled. And by coincidence I found out that my package was delivered to the neighbor in the house across from my adress. No notice in the mailbox. My neighbor could have kept it, I would never have noticed, since my order was placed two weeks ago, and I already forgot about it. The items I ordered were exactly how I expected it. But your service and your deliverypartner sucks.”

Helpful Report

Posted 8 years ago

“The reason i gave this 4 stars because the delivery man left my parcel at front of my house without informing me!! But overall im happy and i just dont like what the delivery man did.”

Helpful Report

Posted 8 years ago

“Crackers tasted stale”

Helpful Report

Posted 8 years ago

American Soda is rated 4.1 based on 2,147 reviews