“I was sent the wrong size when you ran out of the correct size so I could not even exchange them so I just had to eat the cost and I ordered from another company. I was very disappointed”
We're very sorry for your experience, thanks for sharing. If you ever have issues with your order, we recommend getting in contact with our customer experience team immediately. We'd like to ensure you receive a quick and easy resolution to any issue you may have!
“I'm unsatisfied with the service. The chinos that I bought were the same waist size as the corduroy pants that I bought in the same purchase, but the chinos are significantly tighter and cannot be worn. Further, since they're final sale, I was informed that they cannot be returned nor exchanged. I wasn't aware of the latter. For an online clothing company, this is unacceptable. There shouldn't be such a difference between the fit of 2 pairs of pants of equal waist size.”
We're sorry the pants aren't fitting as expected. All final sale products will be marked in red under the "Add to Cart" button on the product pages. If you ever experience issues with your items, please get in contact with our customer experience team, we'd like to ensure you receive a quick and easy resolution.
We're sorry you weren't completely happy with your order, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. You may review the policy in our Help Center here: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies. Please feel free to contact our customer experience team if you ever have questions.
“Gave to my 16 yr old granddaughter who is 5'11" and has trouble finding clothes to fit. She loves this top. It is so comfortable, is the perfect length, she loves that the sleeves and body are long enough. I will be getting her more very soon for her February birthday. Great quality!”
“Perfect fit for my wife who has problems for many years trying to find the comfort and confidence in her clothes. Customer Service was fantastic and although 1 gift was not her style, we are using the credit for other tops and pajama bottoms. Thank you!”
“Loved the items that I did receive. I ordered 2 pair of pajama pants that I never received due to them being sold out. As far as the sweat suit. Fits very nice for my son who is 6’6.”
“I love that American Tall offers more options for taller people. I am not so much tall but rather just have a longer insteam. I was very disappointed that even though they are an online only store, they charge for returns. I am very picking about my pants/trousers, and was trying something new in the hopes I would like it. However, they were not my style and did not fit how I wanted them to. While American Tall might be a good option for some people, unless they change they return policy, I will not be shopping from them in the future.”
We're very sorry that you're disappointed in our Return policy, thanks for the feedback. If you'd ever like to learn more about returns/exchanges we recommend checking out our Help Center: https://americantall.zendesk.com/hc/en-us. Additionally, if you ever have questions about sizing please feel free to contact our customer experience team.
“***ONE STAR so maybe it'll prompt these people into providing CUSTOMER SERVICE*** It's impossible to reach this company for customer service. The only method they provide is a chat bot which doesn't work. Be VERY CAREFUL when you order any thing from them. Their website blipped, causing all the items in the shopping cart to disappear. I added the items back -at least the ones that were still available- and made my purchase. Only to be surprised when I checked my email THERE WERE TWO ORDERS!!! I immediately replied to the email. No, the auto reply says you cant. I tried the chat bot. Nope. Doesnt work. No phone number. No email. I posted the issue on their tech report link.
NOTE: I did not have a problem with this particular order. The clothes are fine. I tried to order 10+ more items at a later date [** now it's 20+ because their website blipped :( ] and I can't get this fixed!!! It's crazy there's no way to communicate with these people!!”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
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