“The package was delivered to a business and I didnt initally realize the address mistake. Contacting your customer service was like trying to find a needle in a haystack”
We're sorry to hear you had trouble reaching us. Our AI Assistant is designed to help with common questions and can connect you with a live agent during business hours or create an email ticket when needed. I can see that a member of our team was able to assist you, and we hope they were able to help resolve your concerns. Thank you for sharing your feedback.
“Love AT - and THANK YOU on behalf of women like myself who really struggles with inseam length (I'm a 37" inseam) and arm sleeves. Quality is a hit or miss, however I do own a number of great capsule pieces (lounge pants, joggers (tops and bottoms), skirts and turtlenecks). I do wish the denim were of higher quality (similar to designer denim - could you do a collab with Mother, FRAME, Citizens of Humanity, REDONE, or another brand similar in quality?). I do wish the wool coats were of higher quality.
Please offer higher quality peices, I'm sure many of us are more than happy to pay quality prices.”
“I am 70+ years old, 6 feet tall, 155 pounds. In general, I have found that pants from American Tall are perfect length but the waist is way too tight. I’d love to have a clothing manufacturer design clothes for mature women. At age 20 I could’ve worn these clothes, but not now.”
Thank you for your feedback. We're glad to hear our lengths have worked well for you. We understand your concern and feedback like yours helps us continue to improve. Feel free to reach out to our customer experience team if you have any questions or like suggestions on other styles you may prefer.
“This is my first purchase from American Tall and I was not disappointed. It is so wonderful to actually be able to find clothes that fit! At this time I am happy and will be returning in the future to make additional purchases. I can't speak to the returning process or the customer service as I have yet to have to use either.”
“The length for the sleeves and pants is just perfect! Sometimes I am unsure if I need a tall or an extra tall, as I have a long inseam but is is awesome to have options and I typically order extra tall.”
Thank you for your feedback. We're sorry to hear the cover-up felt too tight and didn't provide the fit you were looking for. We appreciate you taking the time to share your comments!
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