We're very sorry to hear this, thanks for the feedback. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're very to hear you've experienced sizing inconsistency. If you ever have problems with your items, we recommend getting in contact with our customer experience team. We'd like to ensure you're provided with a quick and easy resolution.
“Seriously the best sweats I’ve ever owned. I’ve had them 3 weeks, The Knees don’t stretch out, they look great all the throughout , wash great, no fading. Thank you American Tall. FINALLY I have a place to shop and get total quality and Fit beautiful.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Please reach out to our customer experience team if you ever have questions or concerns, they'd be happy to help!
“Had already submitted a review.
Sercice and fabric were great. Legs were WAY too tight with both sizes, and the larger cut seemed to have been cut with a larger size than the back.”
“I have been purchasing from this company since its inception, and was a customer of the predecessor (Given the logo and website I assume there is a connection). American Tall sent me the wrong item. I ordered a large, and was sent a small. Because it was a final sale, i have had to contact the company and jump through some hoops to return the item. It took so long, the size I originally ordered was no longer available. To add insult to injury, American Tall is charging me a SHIPPING FEE to return their item due to their mistake. Lousy customer service.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“So thankful for a Canadian company I can trust and order from. With long arms and legs it’s hard to find good fitting clothes. Missing in-person stores to try out other items (and buy more😅) but am glad of the free return policy.”
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