“I washed them, thinking they would shrink some but they did not. They are too long, but mostly the waist is too narrow—not the size I ordered. Since I washed them, I can’t return them.”
We're sorry to hear the fit wasn't what you expected. Most of our collection is designed with shrinkage-controlled fabrics to help maintain the original fit, shape, and length that our customers love, even after washing. We appreciate your feedback and will be sure to share it with our team. Thank you for taking the time to share your experience.
“These pants are great, I am 5’11” and a S Tall is perfect. What I docked stars for is the customer service (or lack there of). I first received an XS / Tall. I went thru their return/exchange portal and provided a picture. It would have been nice to be reached out to by a real person to acknowledge the mistake, and maybe get some expedited shipping, but there wasn’t. Just an email after I did the exchange entry to join their mailing list. The second package label was created Sept 3, but didn’t have updates for a week, then I finally received it on Sept 16. My original order was Aug 23. Meanwhile I got a review request for the first shipment that wasn’t correct. Bummed it took over 3 weeks to get the correct item, and kind of a bummer there’s no personal touch or customer service along the way (and still getting a ton of emails). My advice for AT is to put yourself through the customer experience especially when there’s an issue.”
Thank you for your feedback. We're glad you love the pants, but we're sorry the exchange experience fell short. We understand how frustrating it was to receive the wrong item your feedback is appreciated and will be shared with our team as we continue working to improve our customer experience. Feel free to reach out to our team if you have any questions.
“Quality of the items is abysmal. I ordered some items that appeared available, they charged me for them then said items weren't avai;able and aupposedly sent me my money back but who can keep track of such things? Not. agreat shopping experience overall.”
We're sorry to hear about your experience. We understand how frustrating this experience has been. We appreciate your feedback as we work to provide a seamless shopping experience. Feel free to reach out to our team if you have any questions.
We're sorry! We can see that a member of our team previously reached out regarding this matter, however, we haven't heard back from you. If you still need assistance, please feel free to contact our team and we'll be happy to review the situation and work with you to find a resolution. We look forward to hearing from you!
“American Tall is the perfect find for my growing 6 feet tall teenaged son. The length of their clothing is perfect for my son. They also offer styles that my son loves.”
“Company is awesome because it's super easy to return for a better fit or refund. The clothing is exceptional. The price is not expensive considering the good quality. Thank you”
“My son has super long legs, has a small waist and only wears black sweats, so it has been challenging to find clothing that checks all the boxes. These pants did the trick! He finds them comfy and a good length. Will be back for more.”
“American tall has a responsive customer service unit. I love the fact that they care enough to make clothes for tall people and that would have gotten them a 5 points review from me but I choose to stick with 3 because it’s frustrating when an item that should be 34 inches in length comes back short and we keep going back and forth or quality of material falls short compared to the cost. I think they need to look into these areas.”
Thank you for taking the time to share your feedback. We're glad to hear you've had positive experience with our Customer Experience team! Feedback like yours is incredibly valuable, and we appreciate you highlighting these areas for improvement. We'll be sure to share your comments with the appropriate teams!
“My daughter introduced me to American Tall two years ago. I have purchased several items and have been unequivocally pleased with every purchase. The material quality is excellent and washes and wears very well. Where have you been all my life? I'd like you to find a way to make a lighter-weight denim jean for women.”
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