“I loved the size and fit. However it had a very strong smell. I have washed it twice and the smell is almost gone. This has never happened before. Very concerning.”
“My son is 6'4" and 180. It has been so hard to find clothes that fit him. He loves you site and he loves having clothes that fit and look good. Thank you!”
“Overall, my purchases so far have been great. It’s not often I find a place that carries pants in my length, and the quality has been excellent. My only suggestion would be to offer a few more options in mid-rise styles.”
“This design is extremely large, long and baggy. I bought pants for my son , last year from American Tall for school and the fit was. Great. However these pants is not compatible to my previous purchase. I was very disappointed and made an exchange and it was still extremely large and I was not able to make a second exchange. I am on a budget and bought these pants during the summer. Now I can only get store credit minus shipping. I am sorry I am very disappointed.”
We're very sorry about this, thank you for the feedback. We can see you're working with our team to have this resolved for you, please let them know if you have any further questions or concerns.
“American Tall is a must for tall women. I’ve bought pants, tops & dresses. It’s feels amazing to have clothes that fit! I look so much more put together having pants and sleeves that are long enough instead of being too short. In the past, I’ve had to low ride my pants and push up my sleeves for a better fit. I don’t have to do this anymore with my clothes from American Tall. Thank you!”
“While I think the clothing isn't too bad I have found the leggings get holes very easily and the joggers aren't as flattering in fit as they could be. They are loose in the crotch area, and miss opportunities to be a relaxed yet feminine fit.”
We're very sorry to hear this, and appreciate your feedback. If you ever have quality/sizing issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“The quality of my purchased item is superb. For my body type I needed a size smaller for my bottoms and a larger size for the top but American tall was very accommodating and switching out the items. I'm very pleased with my purchases.”
We're sorry to hear the pants didn't fit as expected, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
“First, let me applaud AT for introducing reasonably priced clothes for Tall - not Big & Tall, which is a completely different animal.
That said, I think there's a lot to improve - speaking solely for the men's pants line:
Fit - you've got several confusing product lines for men's pants, and then several option within them. I would simplify that scheme, with narrow cut, regular cut and relaxed fit being the trim options.
2nd, tall figures also need long rise - nobody likes their jewels are scrunched up tight, and very few guys older than 30 want the hip hugger look. So please, add long rise to each model.
I did get a denim work from you guys 16 months ago, and really like it.
I am a 100% cotton kind of guy, but the 9% synthetic does add a bit of stretch to the clothes that most Folks probably like.
Don't give up on the more interesting colors - rust, chocolate, etc. A lot of us are bored to death with tan, navy black and gray.
Thanks for being there.
Oh - on your ordering system, PLEASE do not "lock in" the order after its placed. There's a lot of detail in an order, and guys rushed on phones or tablets don;t always get it right, so a quick followup call to Cust Svce should not yield a "Sorry, we can't do that".
That inability to correct a minor detail will hurt you in terms of returns, which you would want to minimize to reduce costs.
All this helps to fill the hole that”
We greatly appreciate your feedback and support! To help ensure your suggestions go to the right team, we recommend submitting them through this link: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Additionally, we offer a one-hour editing window after an order has been placed for US and Canadian customers. Orders become locked after this window has closed, and we can't make further changes to your order. If you are experiencing issues with the editing process, we recommend contacting our team here: https://americantall-gen.ada.support/chat/
“Love the clothes. You now have a returning customer. I especially like the options regarding length in the pants. Oh and last season first time I was very was able to wear a snap crotched sweater. Never owned one … now I have 2”
“I love American tall because everything I buy fits perfectly! The only thing I am worried about is washing my pants and trousers because I’m afraid they will shrink and no longer fit! So I have done everything in my power to not wash them yet! I have only worn them once but I wish I could trust the washer! And when I wash something in cold water and then lay it out to dry it never looks good or feels good! So I don’t know what to do!”
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