“American Tall's products have generally been good. However, I was not happy with the customer service I received a couple of weeks ago before I went on vacation. I purchased 3 pairs of shorts - two of them were the same, but different colours. One of those two didn't fit - they are too tight. I called to ask if I could return them for a credit. In an online chat with your rep, I was told that since they are on sale, there is a one inch leeway allowance in the waist size and that I'd have to get out a tape measure and take another photo to prove what I said. I was only asking for a credit, not a refund so I didn't think it was reasonable or worth my time after already sending a photo and explaining all of this. Since it's only $35, I was going to forget about it, but since you sent me this review page, I thought I'd respond for you to take for what it's worth. I don't think this was handled properly. I realize you have no return policies on returns, but I think a little discretion could have been used. I've purchased several shorts in a 36 waist and never had a problem before. My word on that should have been good enough. I expalined I was happy to keep the other sale priced pair (that was the same product) as well as the $80 pair I had purchased. Thanks Peter Winkler”
We're very sorry to hear about your experience! Slight variances can occur between different styles and colors. That said, we do understand your concerns and we can see our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“I was so happy to find this site! I bought the pants for my granddaughter who is 5’10” and all legs! She is in college and has always had a problem finding pants long enough. She was so excited about these joggers, said she can finally pull them up on her waist where they belong and they are the perfect length! We will be buying more!”
“I wanted to love these, but the waist was too high and the waist gapped very badly in the back for me. I don't have to buy curvy fit pants/jeans for the brands I do buy. These just did not fit me at all, maybe when I was 19 and my shape was more straight up and down and I was very skinny. Points for being a Tall size retailer, and the fabric and idea of these pants get another point. Loved the idea of these, was excited to try this Tall resource, but the fit is just too far off for me.”
Thank you for sharing your feedback. We’re sorry to hear that the fit didn’t work out as expected, but we appreciate you giving them a try. We’ll be sure to pass your comments along to our team. If you’d like recommendations on other styles you may prefer, please feel free to reach out to our Customer Experience team.
“I have made several puchases from American Tall and I find their clothing quality better than most so I feel I'm getting a decent product for a decent price. I have to be careful about my size selection because, depending on the garment (shirt, cost, pants, etc) I'm either a XLT or an LT. Their return policies are fair so that's never been an issue. Recommended!”
“Sizes are frustrating and not consistent. This is the 2nd pair of pants (jeans) I bought where the wsist is way smaller in comparison to the rest of the pants and how they fit. And then you have to pay to ship them back. The leggings and wide leg yoga pants are great. Love the length in the pants.”
We’re sorry to hear about the sizing difficulties. Every item may fit slightly differently depending on the style and each person’s body type. We’re glad to hear that the wide leg yoga pants and leggings were a great fit! Feel free to contact our customer experience team if you have any questions.
“As a tall guy, long underwear has always been difficult to find, always too tight and too short. The American Tall long johns are perfect! Very happy with them, very comfortable and well made.I bought both colors and will keep looking for more in the future.”
“I’ve been happy with every item I have purchased through this company. They’re well-priced and good quality, and a blessing for those of us who need extra length in the arms, legs, and waist. I’m now converting others! ;)”
“Disappointed in these pants due to poor design. Waist is too high and tight compared to rest of pants, pockets flare out as does material on sides. I always wear a medium in AT pants and due to the odd waist placement makes them uncomfortable. Length is fine.”
We're sorry to hear that you're not completely happy with the fit of the pants. Fit can vary slightly depending on the style and each person's body type. If you have any questions or need help finding a better fit, please feel free to reach out to our customer experience team!
English
