“I love the quality and obviously the fact that they are finally long enough. The high waisted design will however keep me from buying more. I need my pant waist to sit at my hips not the bottom of my ribcage.
Customer service was also excellent.”
“I love American Tall! I have never found a pair of pants that fit me to the tee until I discovered American Tall. My son is 6'6 and has a slender built. I put in his weight and height and know exactly what size to get for him. I am a customer for life!”
“This is my first purchase ever after all the tall stores closed in the Toronto area. I’ve never purchased online before and was very hesitant. I can say that I was extremely pleasantly surprised. I am a woman of 6‘4“ tall and ordered extra long. I’m impressed by the fabric how well they are made and how well they fit. I now have a new place that I can purchase clothes.”
“I washed them, thinking they would shrink some but they did not. They are too long, but mostly the waist is too narrow—not the size I ordered. Since I washed them, I can’t return them.”
We're sorry to hear the fit wasn't what you expected. Most of our collection is designed with shrinkage-controlled fabrics to help maintain the original fit, shape, and length that our customers love, even after washing. We appreciate your feedback and will be sure to share it with our team. Thank you for taking the time to share your experience.
“These pants are great, I am 5’11” and a S Tall is perfect. What I docked stars for is the customer service (or lack there of). I first received an XS / Tall. I went thru their return/exchange portal and provided a picture. It would have been nice to be reached out to by a real person to acknowledge the mistake, and maybe get some expedited shipping, but there wasn’t. Just an email after I did the exchange entry to join their mailing list. The second package label was created Sept 3, but didn’t have updates for a week, then I finally received it on Sept 16. My original order was Aug 23. Meanwhile I got a review request for the first shipment that wasn’t correct. Bummed it took over 3 weeks to get the correct item, and kind of a bummer there’s no personal touch or customer service along the way (and still getting a ton of emails). My advice for AT is to put yourself through the customer experience especially when there’s an issue.”
Thank you for your feedback. We're glad you love the pants, but we're sorry the exchange experience fell short. We understand how frustrating it was to receive the wrong item your feedback is appreciated and will be shared with our team as we continue working to improve our customer experience. Feel free to reach out to our team if you have any questions.
“Quality of the items is abysmal. I ordered some items that appeared available, they charged me for them then said items weren't avai;able and aupposedly sent me my money back but who can keep track of such things? Not. agreat shopping experience overall.”
We're sorry to hear about your experience. We understand how frustrating this experience has been. We appreciate your feedback as we work to provide a seamless shopping experience. Feel free to reach out to our team if you have any questions.
We're sorry! We can see that a member of our team previously reached out regarding this matter, however, we haven't heard back from you. If you still need assistance, please feel free to contact our team and we'll be happy to review the situation and work with you to find a resolution. We look forward to hearing from you!
“American Tall is the perfect find for my growing 6 feet tall teenaged son. The length of their clothing is perfect for my son. They also offer styles that my son loves.”
“Company is awesome because it's super easy to return for a better fit or refund. The clothing is exceptional. The price is not expensive considering the good quality. Thank you”
“My son has super long legs, has a small waist and only wears black sweats, so it has been challenging to find clothing that checks all the boxes. These pants did the trick! He finds them comfy and a good length. Will be back for more.”
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