“I love the shirt and had been so disappointed when you ran out of stock. But thankfully you were true to your word and let me know when it became available again. It's the beautiful plaid material that got my attention and it feels cool. It fits perfectly too.”
“Will not be shopping here EVER again. Tried for weeks to contact customer service, but there isn’t any - only a bot that is completely unhelpful. No customer service phone number and no email address - just the bot. Finally the bot processed my return (“Henry”), but wanted to charge me $9 to return pants where AT accidentally processed and sent the wrong length. When I countered about the cost, I was told that “Henry” would check with his colleagues about the fee. Never heard from Henry again. I will keep the pants to save myself $9 and NEVER do business with AT again. Nor will my mother. Unbelievable!”
We're sorry for your experience with us. Our AI assistant if helpful for commonly asked questions, however, is readily available to pass you off to a live agent (during working hours) or create a ticket if requested.
We can see that our team has responded to you and offered a resolution. Please let them know if you have questions. We sincerely hope that you and your mother give us another chance in the future!
“The fellas love them. They fit great.
(Have 2 very tall teens and 2 tall dad's).
You'll see me back when I have coupons or you have your great sales and they have a need and it fits in the budget. Also, you need room for more heights below. The order was for three fellas.”
“It’s always been difficult finding good quality clothes that fit. I was never one for crop tops and short pants can only be pulled off in the summer, maybe. American Tall has been a game changer. I too can look cute and dress up or down in clothes that aren’t too short. They actually fit like they’re supposed to.”
“Easy to work with, responsive and provide stylish quality products for tall women (and men). I will definitely be purchasing more items from American Tall in the future.”
“Besides the fact that they well it’s the fact that these clothes don’t pill after being washed is great the shirts look good after being in the wash. I’ve been buying from American tall for three years now and it’s just fantastic”
“I’m writing to express some concerns I’ve encountered with my recent orders. Unfortunately, I’ve noticed some inconsistencies in sizing and frequent issues with missing items. In my most recent order, the waist size of the pants was off by two sizes, and I did not receive the following item:
1. Performance TAPERED-FIT Chino Pants for Tall Men in Smoky Blue
I have already sent an email regarding this matter but have yet to receive a response. I’m returning all three pairs of pants for an exchange. However, I’m unable to return the pair that was missing from the order.
I appreciate your prompt attention to this issue and look forward to resolving it.
Best regards,
Guy”
We're very sorry that you're missing something from your order! Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. If you can get back to us, we'd love to help resolve this for you!
“I love that things are actually tall enough but I'd give the quality 3-5 stars. Some items are really well made and others are like Amazon/ ASOS quality and you just never know which to anticipate. The pair of straight leg jeans I got was essentially 100% cotton and are fantastic quality- think like orange tag Levis, however, the skinny jeans I got instantly wrinkled after sitting in them for a 20 minute car ride and degraded to the point that you could see where the elastic was in the butt and cause camel toe after approx 20 washes eventhough the fabric blend is the same as a pair of pants I've owned for several years from another brand without issues. Similiarly, the baggly sweatpants with the elastic bottom I got were awesome (great cut and very plush) but the only top that was available in the matching color was a mid weight terry cloth pullover which wrinkles really badly- not a great quality for sweats. Plus I've purchased another sweatpant and zip up set which were labled as the same color but clearly did not match when they arrived- the bottoms were very comfortable but pilled really badly, the top was expensive and unremarkable. I keep making purchases because its honestly so life changing to have clothes that actually fit but I need AmericanTall to get their manufacturing right because if I'm going to keep getting Amazon/ASOS quality then I'm going to go back to Amazon/ASOS for better prices.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
English
