“Loved the items that I did receive. I ordered 2 pair of pajama pants that I never received due to them being sold out. As far as the sweat suit. Fits very nice for my son who is 6’6.”
“I love that American Tall offers more options for taller people. I am not so much tall but rather just have a longer insteam. I was very disappointed that even though they are an online only store, they charge for returns. I am very picking about my pants/trousers, and was trying something new in the hopes I would like it. However, they were not my style and did not fit how I wanted them to. While American Tall might be a good option for some people, unless they change they return policy, I will not be shopping from them in the future.”
We're very sorry that you're disappointed in our Return policy, thanks for the feedback. If you'd ever like to learn more about returns/exchanges we recommend checking out our Help Center: https://americantall.zendesk.com/hc/en-us. Additionally, if you ever have questions about sizing please feel free to contact our customer experience team.
“***ONE STAR so maybe it'll prompt these people into providing CUSTOMER SERVICE*** It's impossible to reach this company for customer service. The only method they provide is a chat bot which doesn't work. Be VERY CAREFUL when you order any thing from them. Their website blipped, causing all the items in the shopping cart to disappear. I added the items back -at least the ones that were still available- and made my purchase. Only to be surprised when I checked my email THERE WERE TWO ORDERS!!! I immediately replied to the email. No, the auto reply says you cant. I tried the chat bot. Nope. Doesnt work. No phone number. No email. I posted the issue on their tech report link.
NOTE: I did not have a problem with this particular order. The clothes are fine. I tried to order 10+ more items at a later date [** now it's 20+ because their website blipped :( ] and I can't get this fixed!!! It's crazy there's no way to communicate with these people!!”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
“Quality of clothes is fine. Predictably in sizing is not. One never know if inseam length will be what you order. I ordered two pairs of pants in two colours, two different times and in each shipment one was shorter by a whole inch! That inconsistency is unacceptable. Wish there was a body one could talk to. Before putting it in the mail I want to know what the actual inseam is so I don't go through the hassle of returning it.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“I have now purchased four pairs of these for my teenage son. The pure joy in his face when he puts on sweatpants that actually fit him properly. The length gets him the most excited but he can also wear his true waist size because he doesn’t have to size up for additional length. Great quality too!”
“The leggings I ordered do not fit the same as the leggings I have ordered from American Tall before. This is the 2nd time I've ordered the same leggings from American Tall. I really like the leggings the 1st time I ordered them so a year later I ordered 5 more of the same leggings. The leggings I received are so much smaller, even though I ordered the same size as before. It's like I'm trying to squeeze into a size Small even though I ordered Large. I can't even wear them. Even my daughter who is super slim can't wear them.”
“Very happy that I found American Tall. I've wasted time and money trying to find clothes that fit only to toss them after the first wash. I'm looking forward to adding more correctly proportioned pieces to my closet.”
“I really like the concept of American tall. As a 6’2” woman, the struggle is real! I’ve bought about 10-15 items from AT over the past year, and it’s been more misses than hits. The material is often very poor quality, and clothes seem to not last long. Also, the structure of a lot of the items need work.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“These jeans fit everywhere but across my stomach. I believe that once we get to size 20 there needs to be a little more room across the abdomen. Or these need to be made in a 20w for us tall fluffy girls.”
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