We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“the website is very hard to navigate around for a return or exchange, i dont think i will shopping here in the future. i purhchased items for my brother for Christmas and they didnt fit and i wanted to exhange them and it was such a hassle. It is now the 30th of December and i still trying to fix the issue.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
“This was my first time ordering from American tall, and I was so excited to finally have lounge pants that are long enough. I get that these are lounge pants, but they were very thin and poor quality. I wore them twice and already had a hole in them. Very disappointing and I wouldn’t bother ordering from here again given this experience.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“It was a rough experience with American Tall for me. Maybe it was unreasonable of me to think that it would be reasonable to return an item for exchange at the same time I was returning an item for refund, but... it was quite a hassle to do so. Communication from American Tall rep also lacked consistency and, seemingly, understanding. Overall dealing with American Tall was stressful for me. But maybe my expectations and desires were unrealistic. Regardless, the exchange wasn’t a good fit for me.”
We're very sorry for your experience with us, we can see that our Customer Experience Team has helped provide a resolution to the concerns mentioned.
Additionally, we greatly appreciate the feedback provided to us, and we sincerely hope that you give us another chance in the future. If you ever have questions, please contact our team, they're happy to help.
We're sorry for your experience with us. We can see that you were in contact with one of our agents, and they helped provide a return label to have your items sent back to us.
Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
“I didn’t want to give any stars but I had to give at least one. Their quality of fabrics have gone downhill for starters. Secondly make sure you double size up if you live in the states because their sizes are not accurate. Also, keep tabs on your order. Their CRM won’t do it for you. Their customer support is sketchy and unreliable. You cannot talk to someone on the phone and I am convinced they’re literally out to get your money at all costs. PSA: my complaint is not the only one. I am part of a tall women’s group on Facebook and there are complaints the same as mine and similar. Be cautious when buying from AT.”
We very sorry for your experience with us and greatly appreciate your valuable feedback. We will ensure that it is passed off to our concerned team.
We can see that you're in contact with someone from our customer experience team. We sincerely hope their assistance helps to resolve your concerns. If you have any further questions, please let our team know so they can be addressed.
“Great Style and comfortable material ,
But ….. the waistband was smaller by 2 inches than the previous summer shorts I bought earlier this spring.
Stuck with 2 pairs of shorts i can’t wear because the shorts were final sale.”
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“Will not be shopping here EVER again. Tried for weeks to contact customer service, but there isn’t any - only a bot that is completely unhelpful. No customer service phone number and no email address - just the bot. Finally the bot processed my return (“Henry”), but wanted to charge me $9 to return pants where AT accidentally processed and sent the wrong length. When I countered about the cost, I was told that “Henry” would check with his colleagues about the fee. Never heard from Henry again. I will keep the pants to save myself $9 and NEVER do business with AT again. Nor will my mother. Unbelievable!”
We're sorry for your experience with us. Our AI assistant if helpful for commonly asked questions, however, is readily available to pass you off to a live agent (during working hours) or create a ticket if requested.
We can see that our team has responded to you and offered a resolution. Please let them know if you have questions. We sincerely hope that you and your mother give us another chance in the future!
“I’m writing to express some concerns I’ve encountered with my recent orders. Unfortunately, I’ve noticed some inconsistencies in sizing and frequent issues with missing items. In my most recent order, the waist size of the pants was off by two sizes, and I did not receive the following item:
1. Performance TAPERED-FIT Chino Pants for Tall Men in Smoky Blue
I have already sent an email regarding this matter but have yet to receive a response. I’m returning all three pairs of pants for an exchange. However, I’m unable to return the pair that was missing from the order.
I appreciate your prompt attention to this issue and look forward to resolving it.
Best regards,
Guy”
We're very sorry that you're missing something from your order! Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. If you can get back to us, we'd love to help resolve this for you!
We're very sorry about your experience. We can see that you're currently in contact with our customer experience team. You're welcome to let them know of any questions and concerns you may have so they can assist you!
“The fit was a joke. I'm a Medium with everything else from this company, but after trying THREE different sizes of this jacket, I gave up. The Tall sleeves were too short, the LXT I was swimming in, the MT wouldn't button, and the LT was too big in the shoulders. What disappointment... Now I'm stuck with store credit because you charge $9 return shipping, even though your sizing was grossly inaccurate. Thanks.”
We're sorry that you had difficulty with our sizing. Thank you for your feedback, it will be forwarded to our design team!
Additionally, we understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“My family & I have been loyal customers to American Tall for years. We’ve all had pants & shirts that work great for us. I got a new job that required business attire & knew I’d need to come to American Tall to find something long enough for myself. I got the cutest pants that fit great & got compliments constantly. A month after purchasing, ALL three pairs of slacks started falling apart in different ways. Whether it be the ankle cuff coming completely undone, waistline stitching coming out or holes in seams, I find myself very upset at the amount of money I spent. This is supposed to be a place for tall people to come & get QUALITY clothes that fit them & last longer than a month! $270+ for pants that are falling apart on me at work after a month? After getting 0 help from customer service that clearly means I can’t do anymore of my shopping with American Tall.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
We're very sorry you're disappointed! It looks like our customer support team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
We're so sorry that the item was too long! You could always try our Tall length if you need something shorter. Our customer support team offers size recommendations, so feel free to reach out to them, they'd love to help!
“Ordered from twice. 2nd order the sweatpants had 2 different inseam lengths. Contacted, had to send pics with a measurement tape showing difference. I was told to keep them. They sent replacement. Again. 2 different inseam lengths. They required measurement pictures again. They then required I return both for a refund...after being told I didn't need to send back the first defaulted item. The first item was 1 day away from becoming cut off sweat shorts...what else would I use them for? The right leg was 1" shorter on the first and 1.5" on the 2nd pair. I don't have a printer and they wouldn't mail me a return label
The UPS store got it printed out for me from the email they sent me with a return label included. I emailed company to let it be known the package was on it's way. After 9 days w/o refund I began the process of contacting the company again....all previous emails were "closed out" so I had to begin a new "ticket" to generate a new email. 10 days later I finally get a refund. Btw.....the quality sure isn't worth the price!”
We're very sorry about the experience you've had! Our tickets do close if we don't get a response back in a certain amount of days. If you would ever like to see the status of your ticket, you can do so through out Help Center!
Additionally, we can see you chatted with our support team and they were able to process your refund. If you have any pending questions, please feel free to reach out to us again.
“Terrible customer service. Impossible to actually speak to anyone. Returned the pants as they were too tight. Never received a refund or even a credit. Shop elsewhere.”
We're sorry to hear that. It looks like our customer support team has been in contact with you and the store credit has been issued. Let us know if you have any questions!
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