“It’s laughable that you sent me a review of items I still have not received two weeks after ordering. There is no customer support unless AI can answer your questions. A week later customer service emailed and said it’s too late to change the shipping. The items were shipped by the USPS. Who knows if I’ll ever receive them. Pathetic! Subsequently I ordered jeans from Levi’s which fit just fine.”
We're very sorry for your experience, your feedback is valuable and will be forwarded to our team. Unfortunately, once an order has been shipped we are unable to make any changes to the shipping. We can see the order has now been delivered, please let our team know if you have further questions.
“The sweats were perfect. My son is 6’9” and they were a perfect fit. The only problem is we went back to get another pair and they were completely sold out of every color and every size.”
“I purchased two pairs of sweatpants, one with open ankles, the other closed. I like them both a lot! Great fit, perfect length (I'm 5'10"), well made.”
“Double and triple check before hitting send. All sizes were incorrect and 1 item was doubled on my shipment. I can’t get a return label, their customer service is non existent and it looks like I’m going to spend another week trying to return what I never ordered to get my $350 back.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“Very happy with all my purchases. Sleeve and waist length is nice. My husband is tall and on the thinner side, so finding clothing for tall men that aren't also "big," is so nice! My husband is 6'4 at 125 lbs.”
“I have purchased quite a few items from American tall, I have been very happy with them. I have had only one disappointment with a pair of sweats, loved the thickness of the material but it developed small holes on one side of the leg , it looked like a material flaw , a grey pair, same black pair no issues. Chino’s, travelers, sweats are all great. Thanks”
“My whole family is very pleased with the clothing from American Tall. I spent so much money on clothes from American Tall for Christmas! LOL I bought clothes for two brothers, my son, my son-in-law, and my daughter. Everyone loved everything. They are all well made, the material they're made from feels great, and they all fit properly. Great clothes!”
“My tall and thin granddaughter fell in love with this trench coat. I got size Medium and it looked a bit too loose on her. The belt was very long, too. But, she likes especially loosely fitting clothes. It can be washed at home and hung to try. I did not have to iron it, as I did with another trench coat I ordered recently from another company. Very, very nice.”
“Usually like the items I order from American Tall, but trying to return an item is not an easy process
I am adding to my review because of extreme frustration on the return process. Instead of getting my money refund, they have now said it will be a credit. I do not want the credit. I would like my refund. To those of you ordering, make sure it is something you want to keep because trying to return to be refunded is almost impossible to do. Pus there is no one to even talk too.”
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