We're very sorry to hear this, thanks for letting us know. Someone from our team has looked into this, and reached out via email to assist with the issue. Please let them know if you have further concerns.
“I bought this dress shirt and these pants for my son. He loves the quality of the shirt. It is a thicker very modern style and fits his frame really nicely. The pants also feel good to fit nicely and are quite versatile. Our whole family is quite tall and we really like shopping at American tall. I hope that their quality continues to stay at a higher standard.”
“Order process very good. Only worried as delivery rather slow around Christmas. Stated delivery attempted, but not shown on camera. Arrived safely a few days later.”
“Your sizes are very very inconsistent. I take a 40 waist, it says size 40 but these are at least a 44 or bigger. This is the second time this has happened. Very disappointed and will never order jeans from American Tall again.”
We're very sorry you've been having difficulty with sizing, thanks for the feedback. If you ever experience issues with our products, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution.
“Early days but I'm a bit hesitant. The fit is nice. There were several stray white threads at the outside seams. They did not simply pull free. I had to cut them. That rather makes me question the workmanship. The other thing is the zipper. Its operation feels rough, and it seems quite SHORT. I would cheerfully pay more for a little better quality and faster shipping (WEEKS). But now that Levi's sold Dockers and Dockers only come in a 34" inseam, I will probably repurchase these if they hold up over time.”
We greatly appreciate your feedback, thanks for sharing. Please don't hesitate getting in contact with our customer experience team if you ever have questions.
“I appreciate American Tall and especially like how they offer both long and extra long pants and tops. Quality can be mixed. I’ve purchased some items that are great quality and will last me forever and some items that have started to fall apart after only a few washes. I like the clean, classic styles that are timeless.”
“The fit is awesome. American Tall is a Godsend for my son. All other ‘tall’ shops say one has to have a certain girth. He now has clothes that fit. Thank you!!”
“Very happy with my purchase! The AI size calculations was a great help for choosing my size! I am 6'0" tall, 150 pounds and 64 years old. I chose the high-waisted, flair jeans. They were just what I was looking for! I consider this a boot cut. I wear flats and low-heeled boots with these - they were the perfect leg width and length! The ONLY reason I am giving them 4 stars is that I wish they had more spandex. I would rather have a little more stretch than choosing the suze-up adjustment AI offered. I am going to buy another pair, but will take the slightly increased size AI offered.”
“Feels like I found "My Tribe!" Literally squeeled out loud when I put on pants that hit the floor! And FIT like a dream. Very flattering cuts made for long legs. And! Did I mention the sleeves?!?!? Heaven! Sleeves I don't have to push up or keep stretching down... I'm officially addicted! I've loved every item I have ordered - quality fabrics, well constructed, fast shipping, and love that "you get me." I'm home!”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
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