We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“Finding American Tall has been like coming home! FINALLY! A clothing retailor who understands that "tall" doesn't just mean a longer inseam! I'm a fan for life.”
“I'm so thankful a friend mentioned this store to me in passing! I was having a very difficult time finding sweatpants for my long legged, daughter who wears an xs. It seems many stores start carrying longs at a size small and then make so few of them that they quickly sell out. My daughter loves that these fit so well, are stylish, and very comfortable!”
“Great quality and nice looking. The fit was just wrong for my daughter's body type. We didn't expect the rise to be quite that long :-) Otherwise, great quality, great service. Thank you!”
“DON'T BECOME AMERICAN SHORT/LITTLE AND TRY TO SCOOT AWAY FROM THE SURPRIZED TARIFFS IMPOSED BY US CUSTOMS BECAUSE OF ORDERS BEING SHIPPED ACROSS THE BORDER. MAN UP!!”
We're sorry for your experience. This was a one-time situation that was out of our control due to new border regulations put in place by the US government. We stay committed to our promise of not charging duties on our orders. We have been working with UPS closely to have the billing sorted. We've looked into this and can see that our team has been in contact with you, and have had the charges rebilled to our account. Please let our team know if you have any further questions.
“Unfortunately the experience with this last purchase has been very bad. The item itself is great and my son loves the joggers. But after it was delivered (late), he received a bill for 67 dollars more (on top of the original cost of the item +shipping which had come to 68 dollars)- The bill listed twenty dollars for "duty" on the item since it was shipped from Canada to the US, an "entry prep fee" of 30 dollars and 14 more dollars for a "disbursement fee." So, while I have often purchased from American Tall in the past for my 6'7" son, I will not be able to afford it again.”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
“Extra tall doesn’t fit extra tall people. The torso of the shirts I purchased would fit someone of normal proportions 6’4” max. The arms are not proportionally sized to the torso of the shirts. Way too long. Now if the long arms matched with a long torso, the items would get 5 stars.”
We're sorry that you aren't completely happy with the fit of our Extra Tall length. Thank you for your feedback, we'll pass it along to our design team.
If you ever have difficulty finding something that fits, you're welcome to get into contact with our Fit Experts. They're happy to find something that works!
“I thank the heavens for American Tall. Finally a company that realizes that people “over 5’8 do exist! I am 5’10 and finally can wear pants that actually reach my ankles. The materials amazing, soft, rich textured, strong seams and well made. I will forever support this clothing line..”
“I like that there are tall options and will be trying again. But I think their size descriptions are off. They say the models are 6'5 and wear a medium and tall. When I bought the same size they were so small. I am 6'4 1/2 and needed a tall 2xl. I am also 240lbs but not like super fat. Just athletic.”
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