“Unhappy with the customer service and lack of response to my concerns and no effort to reconcile. I’ve spent a lot of money with this company and love what I’ve purchased but the customer service on my recent concern has me reconsidering further purchases. I will be returning all items once I’ve receive them.”
We're very sorry you're disappointed! We can see you've been working with our customer experience team, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“I love that they sell tall pants for women. I wasn't particularly excited to see that a lot of the pants are made mostly of polyester, I was hoping for cotton options and linen. I ordered 2 different pairs of pants, the length is great, I'm not thrilled about the polyester--one was thinner, one thicker--but I'm going to make it work because it's hard to find long pants. I also still check the website regularly to see what's new.”
We greatly appreciate your feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I purchased 2 sale items that would have been a great bargain and ordered an item that wasn’t such a great deal. The latter item was shipped quickly and the bargain items were cancelled by American Tall. Good bait American Tall. I won’t buy from you again.”
We've looked into this, and can see you've been working with our team. The items didn't ship due to a syncing issue, however, we can see they have now been received. Please let our customer experience team know if you have further questions.
“The size options are amazing and like most people here this is the first place where I can buy things that actually fit. The sizes are so consistent everything I order always fits.”
“I wanted to love the brand bc I’m tall and nothing is ever long enough and this brand was; 2 stars for tall!
But, I didn’t like the fit of most of it”
We're sorry that you aren't completely happy with the fit of the products. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Over all nice pants but, arrived with missing belt loop, I'll have to sew one on. Also I will have to hem them, alittle too long. And the material, although soft, it picks up alot of static, so things stick to the pants.”
We're very sorry to hear this! If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution!
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