“I love the quality of their clothing, I just wish their exchange policy was a little more flexible and that you could exchange for different colours of the same item.”
“I’m so grateful for this store—the selection literally saved my life for an event I had coming up! The quality is great and I love the pieces. However, I encountered a frustrating bug: every time I added a 'Sale' item to my bag, the price reverted to the original full price at checkout. I missed out on the discounted prices I was promised.
Everything else is perfect, but please fix the cart system so the discounts actually apply!”
We’re sorry to hear about your experience. The sizes sent were based on the selections made during the exchange request. You're welcome to review the details on your return status page for reference. Our Customer Experience Team is happy to help if you need further assistance.
“Our grandson is very thin and tall. We were unable to find the right fit for his weigh and height. American Tall is the perfect place to find non-standard fits. The sweats fit him perfectly. I now know where to find clothing for our grandson!”
“I had to return this order. It has now been over 7 days since the return was delivered to American Tall and I have not had any notification that the return has been processed. Typically, they have been responsive but now with their new 'hands-off' approach to customer service, I find it lacking.”
We're very sorry for your experience! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Always hard to find shirts and coats in a tall fit. I thought I would take a chance after seeing your facebook web site. I need some summer shirts for vacation. I was not disappointed at all I’m 6’4” and love the length of the shirts.”
“Good fit. I had to order a few times though to get sizing right. Customer service always responded but could never get anyone to help out with what I needed. I bought for my son.”
“Fabric is extremely thin. I am 6 feet tall but ordered extra tall, so I had to cut off about 3 inches counting new hem. I have very long legs and high waist. I do like the raised stretchy waistline, as it softly hugs the torso. I won't order any more pants this thin. Might do for opera night. I weigh 174 and take a large. Extra large was way too roomy though I have big hips.”
We're sorry you aren't completely happy with the pants purchased, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
“This store is the anwere to my prayers for clothes for my husband! He couldn't wear big and tall becasue the neck and abdomen wre always too large. These fit him PERFECTLY!!! It's our new one stop shop.”
“Proud string-bean here (6’6”, 190lbs), new to AT at age 52. Your catalog makes me feel old, but I’m appreciating size M extra-long in athletic pants and long-sleeved crew necks. I’ve never had the luxury of sleeves long enough to cover the top of my hands. It makes layering more fun. Casual pants that fit a little baggy at the ankle are soooooooo nice. I’m finding ways to dress them up for easy high-low weekday wear. Looking forward to your restocks and new items.”
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