“American Tall provides decent products with excellent delivery time. One frustration is the shop's reliance on AI for sizing and for customer support. AI-generated sizing has proven inaccurate depending on the garment: Too few metrics are used in the algorithm, which makes sizing inconsistent and a crap-shoot until a custumer reads comprehensive reviews from a previous customer. For customer-support and questions: the chat bot cannot handle questions that do not have an obvious answer in the already-published web pages. Individual feedback can be provided via email, yet this requires patience, and time. Feedback on email can be expected The likert-scale metric for "How is the fit" shamefully general: Too tight or too loose do not capture inconsistent tailoring of a garment. Likewise, the likert-scale metric for "How is the length" fails in the same regard, where inconsistent tailoring throughout the garment cannot be captured in the forced-choice review.”
Thank you for your detailed feedback — we really appreciate you taking the time to share your experience.
While we do use AI in some areas like sizing suggestions and initial support responses, we strive to balance that with human assessment. Every review, including yours, is read by our team and helps us improve. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
Regarding sizing, the tool offers suggestions based on our size chart and past customer data. Every item may fit differently as each person's body and measurements will differ, and while it works well for many, we understand it may not always get it right. If you'd ever like a second opinion, you're welcome to contact our Fit Experts for a size recommendation!
Your feedback is valuable to us so we can continue to improve. You can use this link so that the information is passed directly to the concerned team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Thanks again for your insight!
“Material felt cheap. Returned. AND I get a bill from UPS telling me I owe them over $200 for some sort of shipping now????? What the heck it this about. And they have an itemized list of things they say I purchased which I did NOT. What is going on with this company????”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“Asked to pay UPS fees, even though the website says no import fees for certain parts of the States. Hard to get a hold of anyone to talk to at American tall”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. Someone from our team has reached out to you through email to assist. Please let them know if you have any questions.
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“The clothes I ordered were great! However, I got hit with a hefty surprise bill from the UPS more than a month after my order was delivered. The bill including tariffs/brokerage was almost as much as the cost of my order, despite the American Tall website clearly stating there would be no additional fees for shipping. Disappointed. Won’t be ordering from this company again”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
“My whole life (16+) I've wanted this store to exist. I am autistic and uncomfortable clothing can be bothersome on a scale some may not comprehend. Who'd of thought a clothing company could be a prescription for mental health, lol. Tip : Know your size before buying sale items. We've never shopped using sizes that make sense to us. You may find you need to try a couple things to find your sweet spot. I'm 6'8 but need Xtra Tall because of albatross arms and long torso.”
“The pants fit very well but the colour displayed on the ad does not match the product in real life. The product shipped is a noticeably darker colour so just be sure that’s what you’re happy with. :)”
“I run the costume shop for a theatre department at a college in the US. I had an actor cast in a play who is 6'6" and a 32" waist, so our local Big & Tall store would not work, because he isn't big, just tall! So between the two blazers I bought, the XL worked better. We did have to take up the sleeves but the L was not long enough for him. I am thrilled to know about this company, the quality is fantastic and customer service was top notch- things were stuck at the border for a few weeks, but that is tRump's fault, not theirs! Thanks so mcuh!”
“Hello! Your clothes are a mix of simple elegance mets functionality for modern women - bonus, it fits! Every piece is near excellent. After demo-ing options over the past 4 years, your company has become my new main staple for everyday and business casual clothing options. A few suggestions: fabrics that reduce hair, pet hair, and pilling, as well as high-rise classic skinny jeans (I like how structured your material is (not jegggings)) in a dark blue wash without or with very very light bleaching/washing on the front and back (it's a tad bit heavy). Thanks for all you do!”
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