“Asked to pay UPS fees, even though the website says no import fees for certain parts of the States. Hard to get a hold of anyone to talk to at American tall”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. Someone from our team has reached out to you through email to assist. Please let them know if you have any questions.
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“The clothes I ordered were great! However, I got hit with a hefty surprise bill from the UPS more than a month after my order was delivered. The bill including tariffs/brokerage was almost as much as the cost of my order, despite the American Tall website clearly stating there would be no additional fees for shipping. Disappointed. Wonât be ordering from this company again”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
“My whole life (16+) I've wanted this store to exist. I am autistic and uncomfortable clothing can be bothersome on a scale some may not comprehend. Who'd of thought a clothing company could be a prescription for mental health, lol. Tip : Know your size before buying sale items. We've never shopped using sizes that make sense to us. You may find you need to try a couple things to find your sweet spot. I'm 6'8 but need Xtra Tall because of albatross arms and long torso.”
“The pants fit very well but the colour displayed on the ad does not match the product in real life. The product shipped is a noticeably darker colour so just be sure thatâs what youâre happy with. :)”
“I run the costume shop for a theatre department at a college in the US. I had an actor cast in a play who is 6'6" and a 32" waist, so our local Big & Tall store would not work, because he isn't big, just tall! So between the two blazers I bought, the XL worked better. We did have to take up the sleeves but the L was not long enough for him. I am thrilled to know about this company, the quality is fantastic and customer service was top notch- things were stuck at the border for a few weeks, but that is tRump's fault, not theirs! Thanks so mcuh!”
“Hello! Your clothes are a mix of simple elegance mets functionality for modern women - bonus, it fits! Every piece is near excellent. After demo-ing options over the past 4 years, your company has become my new main staple for everyday and business casual clothing options. A few suggestions: fabrics that reduce hair, pet hair, and pilling, as well as high-rise classic skinny jeans (I like how structured your material is (not jegggings)) in a dark blue wash without or with very very light bleaching/washing on the front and back (it's a tad bit heavy). Thanks for all you do!”
“Ever since I've found American Tall I have loved the pants I have bought. I'm so glad to find a brand that caters to those that are taller than others and truly understands the definition of being tall.”
“Excellent product, excellent service. My son is 6'4" and his wife is 6'1". I buy American Tall for them as gifts, they now also buy from your company. I recently had an issue with delivery which was taken care of immediately. Thank you”
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