We're very sorry for your experience. Due to a high volume of inquiries, response times are currently a bit longer than usual, we apologize for the inconvenience. We can see your exchange order has been delivered. Please let us know if you have further questions.
“Finally both my son and husband have a perfect fit with their clothes , sleeves are long enough and pants are long enough ! Service is great thank you”
“It's wonderful that there is a company offering clothes that fit tall folks, but the quality of clothing can vary dramatically depending on the item in question. There are pieces I own that fit perfectly and are extremely durable, but I've also had several pieces fall apart within days of wear, no matter how careful I am.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Great on line company. Great customer service. Ordering on line is usually hit or miss, but AT stands behind what they sell and are willing to accommodate exchanges and returns.”
“Nice jeans with good options for tall men. The website is chaotic to search through, as each item has a separate listing for every single color, making it difficult to shop. Traditionally, other websites consolidate all colors under one listing, especially if they are the same price. Lastly, I struggle to think about who the waist sizes are cut for, as they run very large.”
We're sorry you've had issues with the website, thanks for the feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I have two orders that I have not received. One is an exchange, and another is a new order. The shipping labels have been created but the package has never arrived, and these orders were done in early May.”
Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We're happy to see you now have both your orders, please contact our customer experience team if you ever have questions.
“I'm glad I found American Tall and I especially love being able to get pants that are long enough. However, two issues: (a) as a non-American, I'm not buying anything "American" now unless I absolutely have to, so I'm now looking at German, Scandinavian and British brands for taller sizing rather than AT, and (b) quite a lot of AT clothing is too wide for me: the smallest sizes (2 and XS) are great for sleeve/inseam length but the assumption still too often seems to be that tall = big frame. Bigger people are very well served by AT. Please also make genuine size 2 (or introduce size 0) and XS to fit smaller hip and chest measurements.”
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