“The products are good but the customer service is not. Once you manage to hook up with a real person, the service is OK, but prior to that, it's horrible. It's no small accomplishment to contact a person and you are not allowed to actually speak to a person ever. I'm also disappointed that a company called American Tall sells only products made in China. Also, sizing is wildly inconsistent and there is no way to know that until you try on the clothing.”
“i like the pants. The Dylan jeans fit better in the but than the Chinos did. I'd give another star, but the price is too high. i can get tall jeans that fit from other sources at a much lower price.”
We appreciate the feedback. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“The clothes were nice. After wearing the trench coat for two weeks, the internal stitching to hold the pocket snapped unexpectedly when putting my hands in the pocket so now it just flaps around. I like the trench but wish it wasbetter constructed.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're sorry the item didn't fit. If you ever need help finding a size, our customer experience team offers size recommendations. Feel free to reach out to them, they'd love to help!
“Extra tall doesn’t fit extra tall people. The torso of the shirts I purchased would fit someone of normal proportions 6’4” max. The arms are not proportionally sized to the torso of the shirts. Way too long. Now if the long arms matched with a long torso, the items would get 5 stars.”
We're sorry that you aren't completely happy with the fit of our Extra Tall length. Thank you for your feedback, we'll pass it along to our design team.
If you ever have difficulty finding something that fits, you're welcome to get into contact with our Fit Experts. They're happy to find something that works!
“I was a little bummed out with the sizing of these sweatpants. I have the other colors in the same ones in small extra tall & the length is perfect, but when I tried these on, they were too short. They felt like xs tall. They didnt even touch the floor. Im afraid to order them again.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're very sorry to hear this. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're sorry that you aren't completely happy with the fit of the jeans. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
We're very sorry that you're disappointed in our Final Sale Policy. If you'd ever like to learn more about our Return Policies we recommend checking out our Help Center: https://americantall.zendesk.com/hc/en-us
“American Tall gets women's tall sizing right, I just can't figure out who their target audience is. The look tends to be very plain but with styles that are meant for a younger audience which doesn't tend to resonate. As an adult, I wasn't sleaker looks, not sweat pants and plain white t-shirts. The designs aren't unique to their brand.”
We appreciate your feedback, and will forward it to our team! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Please feel free to contact our customer experience team if you ever have questions!
“They would be great pants but the sizing was completely off! I got rid of the packaging before I tried them fully and now I can’t return them. That’s really unfortunate.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“I am a tall by keg length but not by rise. I wish rise both front and back were listed as part of product description. When clothing industry decided all pants should be 30” it left people like me in the cold. Most tall clothing the ruse is to annoyingly long, so I end up with the choice of wearing pants that are too short or with a rise that is uncomfortably to long. I know I can’t be the only human falling into this no man’s land.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're so sorry to hear that! If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“The fit and movement of these pants are amazing. Despite having purchased a second pair of the black pants I find the dye is not set properly and rubs off on everything. Very disappointing as they may have otherwise been perfect.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“I had to return this twice. I couldn't believe how huge it was. Normally I wear a medium in other brands. Because of past experience I ordered a small in the sweater. The fabric is lovely. The color is lovely. But it was huge. So I returned it and ordered an extra small. It was still huge. So I returned it again.”
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Their items are nice enough quality. But I have a 6 foot 8” husband who weighs 325. I have not purchased any blazers or shirts that actually fit him. The length is good. But nothing seems to be built for men with muscles that are tall.- eithier tall and lanky or maybe tall and average… but nothing for someone built like a football player ( without a football players salary 🤪) guess my search is still on …”
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“The quality of the leggings is low considering the price. Length is great. Sizes are confusing. I got a large and they were too big. Loose around my torso and thighs. Slide down a lot. Mediums were too tight and SEE THROUGH. Paying for shipping return was annoying but oh well.”
We're sorry to hear this, your feedback is valuable and will be forwarded to our concerned team. If you'd ever like product recommendations based on specific preferences, please contact our customer experience team. They're happy to provide suggestions for other styles or materials you may prefer!
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