Amplifon Reviews

Name: Amplifon
Rating: 3.01

3.0 Rating 267 Reviews

48 %

of reviewers recommend Amplifon

Company Reviews

Questions

Metrics

3.0

Based on 267 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 161 209 7255

Write Your review

Tell us how Amplifon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very helpful at all. Appointment made for my elderly mum who does not live nearby; only to be told at the last minute that they now don't have an audiologist on the day & no attempt made to provide solution. Definitely lost this customer”

Helpful Report

Posted 3 years ago

“Do not use Amplifon for hearing aids. My sister has hearings aids from them. The first set she had, the earpiece fell into her and could not be removed. She needed to go to the hospital where a ear nose and throat specialist removed it. After that she purchased a different set which can be tuned to the phone. They stopped working, not once, but three times. The second time they failed, she was without them for one month. After not hearing from them she went to Keperra office, who was dealing with the hearing aids, and was told she wasn't in the system. The receptionist, who not very efficient or polite, went to the cupboard at the back and found them in there, ready to be given to my sister. Of course all this time, payments are being made on a product that cannot be used. It seems my sister should be grateful that her faulty hearing aid is being fixed free of chargers. Then the receptionist told my sister she had rung, but the phone was not answered. ( she is deaf and didn't hear the phone) and no message was left. After searching through the phone, a message was found, but had nothing to do with the hearing aid repair. The repaired hearing aid was collected, it worked for one day and has failed again. One of the excuses for the confusion, was my sister got the aids in Toowoomba in March, relocated to Brisbane in June, had taken both repair jobs to offices in Brisbane, but Keperra told us the records had not yet been received in Brisbane (this is Feb/March) because of Covid/ Postal delays. The records were actually in Brisbane all the time. The receptionist was not efficient , and didn't really seem to know what she was doing. From Other reviews it seems that this is consistent with Amplifon receptionists. also there is never the same person twice at the office. Just don't go there.”

Helpful Report

Posted 3 years ago

“I went to Kippa-Ring office and must have been wearing my stealth jacket as I was ignored for 25 minutes by the lady behind the desk while she enjoyed social chat on her phone. I walked out. But reading other reviews, I won’t try any other outlets”

Helpful Report

Posted 3 years ago

“Was happy with hearing aids payed $5500, few days later was asked to take them back ,said they were promised to someone else ,second pair were no good .having trouble with refund”

Helpful Report

Posted 3 years ago

“Bloody rude receptionist at Sutherland today at 2 pm 9/2/22 condescending young lady with poor manners and an even poorer attitude toward a 60 year old who has spent 3.5 k on hearing aids”

Helpful Report

Posted 3 years ago

“Amplifon is possibly the worst company to deal with in the entire country. they quoted one price to myself and my doctor in the hearing portal and then charged another ($2,700 higher) than quoted. In follow up they said they miscommunicated the pricing and were sorry about that, but I could either give back the hearing aids or pay the additional $2,700 charge. What a racket! I would urge every person considering hearing aids to look elsewhere for their product(s)!”

Helpful Report

Posted 3 years ago

“I contacted this company a couple ears back. The Audiologist was temporary, but I wasn't to know that? I paid just short of £2000 cash for the product he recommended. The hearing aid has been back to the factory a number of times, but again useless. The audiologist I have seen recently is very, very good, but the outcome is; they will contribute towards the audio but I must shell out in the region of £2900. No way am I doing that. I have calls from their regional office in Manchester, but they just talked basically rubbish to me. I could not recommend this company to anyone taking my case into consideration. Spoke to a senior manager and I think why? Product was from PHDAK”

Helpful Report

Posted 3 years ago

“We regularly get envelopes labelled "important appointment reminder, please open immediately" from Amplifon for the previous owner of this house. Just got probably our 5th "reminder" in two years. The thing is, we know the previous owners well and she has never requested or booked an appointment with Amplifon. It's annoying at best, misleading advertising at worst. Please stop mailing people who don't request your services!”

Helpful Report

Posted 3 years ago

“Purchased my hearing aid in July 2021 and have never really been happy. Just outside the 3 months return policy mine broke down and had to be sent away for repairs, one week later returned. Two weeks later the same thing happened again. After paying AU$7590.00 I requested an other type of hearing aid and this was refused. Phoned last Tuesday a 1800 number and I am still waiting for a return phone call. I would never recommend Amplifon to any one.”

Helpful Report

Posted 3 years ago

“We received a letter at our home that strongly implied that my husband had an appointment at Amplifon. I called the number to confirm that he DID NOT in fact have an appointment and the person I spoke with just tried to go on a sales spiel and wouldn’t answer my questions. A simple yes or no would have been fine. If a company wants to be seen as reputable, it helps when they don’t unabashedly send out fake appointment reminders to take advantage of seniors. There are many scams out there that prey on the elderly and this is an excellent example.”

Helpful Report

Posted 3 years ago

“Do not buy their products. Had an issue with the receiver of their hearing device thrice within a span of 8 months and was charged heavily for clearly a low quality product. Customer care is not supportive at all.....”

Helpful Report

Posted 3 years ago

“I am a 4 year old customer of Amlifion India and company has really nice products but the service quality is very poor. The staff is constantly making wrong commitments, argues with the customer and not at all empathetic. They commit for one charges and then they add additional charges. Very sad to see senior citizens suffering. I will not recommend amplifon costly/premium products with such a poor service.”

Helpful Report

Posted 3 years ago

“I really very disappointed with Amplifone,I purchased hearing kit from them and it took almost 1month for them to deliver the product and now its almost 3months and they are not coming to do the settings.I called them so many times but they don't care after sale So my suggestion please dont go for Amplifone.”

Helpful Report

Posted 3 years ago

“Bought hearing aids in december 2020 and have never worked properly ,im getting sick fed up with them now got them looked at on tuesday and having to phone them tomorrow to book an appointment AGAIN really fed up now this will be my 6th visit to various branches now .”

Helpful Report

Posted 3 years ago

“Worst customer service I've ever experienced. Disrespectful employees. Would not recommend”

Helpful Report

Posted 3 years ago

“Have been waiting since 10th march for new battery trays which they said would take a few days. Have never kept us informed as to the delay in supply. We have always had to ring them up and their answer is always we will chase it up and get back to you. Rubbish customer service.”

Helpful Report

Posted 3 years ago

“From Manchester to Harrow, the customer team were either not sure of themselves or they were just interested in constantly harassing you for personal details. Even after the details were disclosed, they went back and asked again, leaving the customer suspicious of funny goings on. When questioned about why the constant repeated detailed questioning, the response was "a computer glitch". Good thing I backed out, and saved myself from further harassment and expenditure.”

Helpful Report

Posted 4 years ago

“staff are very nice but new hearing aids provide were so bad I returned them”

Helpful Report

Posted 4 years ago

“Got aids November 2020.. broken Dec 6th.. away for repair 5 weeks.. get them back ..one week later same problem..away again 3 weeks now. Over it.”

Helpful Report

Posted 4 years ago

“Dishonest mailing campaign. Just got a mail from Amplifon stating it was an appointment reminder on the envelope. The first line on the letter inside was also that it was a “reminder”. These are predatory business practices aimed at seniors. Don’t trust this company.”

Helpful Report

Posted 4 years ago

Amplifon is rated 3.0 based on 267 reviews