Amplifon Reviews

Name: Amplifon
Rating: 3.04

3.0 Rating 261 Reviews

49 %

of reviewers recommend Amplifon

Company Reviews

Questions

Metrics

3.0

Based on 261 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 161 209 7255

Write Your review

Tell us how Amplifon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Amplifon and am sorry I did! I have been back and forth to their office 5 times for adjustments and still they have me so frustrated I have them so loud I can only hear background noises or I can’t hear anybody. I am constantly having to ask what people are saying in shops or to my own family! Watching TV has become a chore and I still need subtitles as I can’t hear some stations. Certainly not worth the money or time going back and forth for adjustments that don’t make a scrap of difference to my life or make things any easier.”

Helpful Report

Posted 2 years ago

“Purchased my hearing aid in July 2021 and have never really been happy. Just outside the 3 months return policy mine broke down and had to be sent away for repairs, one week later returned. Two weeks later the same thing happened again. After paying AU$7590.00 I requested an other type of hearing aid and this was refused. Phoned last Tuesday a 1800 number and I am still waiting for a return phone call. I would never recommend Amplifon to any one.”

Helpful Report

Posted 3 years ago

“We received a letter at our home that strongly implied that my husband had an appointment at Amplifon. I called the number to confirm that he DID NOT in fact have an appointment and the person I spoke with just tried to go on a sales spiel and wouldn’t answer my questions. A simple yes or no would have been fine. If a company wants to be seen as reputable, it helps when they don’t unabashedly send out fake appointment reminders to take advantage of seniors. There are many scams out there that prey on the elderly and this is an excellent example.”

Helpful Report

Posted 3 years ago

“I have been most impressed with the service given by Zoe at Amplifon, York. She has gone out of her way to help me solve my problems with hearing loss. I would thoroughly recommend the Goodramgate shop.”

Helpful Report

Posted 3 years ago

“Taking up a "free" hearing test with Amplifon is akin to attending a sales pitch for Time Share Investments. For an unbiased medical opinion just visit your GP or any independent audiologist who has no invested interest in any one particular product.”

Helpful Report

Posted 3 years ago

“Do not buy their products. Had an issue with the receiver of their hearing device thrice within a span of 8 months and was charged heavily for clearly a low quality product. Customer care is not supportive at all.....”

Helpful Report

Posted 3 years ago

“I am a 4 year old customer of Amlifion India and company has really nice products but the service quality is very poor. The staff is constantly making wrong commitments, argues with the customer and not at all empathetic. They commit for one charges and then they add additional charges. Very sad to see senior citizens suffering. I will not recommend amplifon costly/premium products with such a poor service.”

Helpful Report

Posted 3 years ago

“I really very disappointed with Amplifone,I purchased hearing kit from them and it took almost 1month for them to deliver the product and now its almost 3months and they are not coming to do the settings.I called them so many times but they don't care after sale So my suggestion please dont go for Amplifone.”

Helpful Report

Posted 3 years ago

“II spent two and a half years at Amplifon USA. Since the pandemic, the company has suffered significant losses while also gaining significantly. Recently, there has been a high turnover rate in management and salary positions. My former boss was hired in November 2020. He's never liked me since we first met in 2021. He wrote me up every month until I was out the door. This individual was hired by Amplifon from the automotive industry. He knows nothing about the business and is a terrible boss. The team was devastated when I announced my departure. Amplifon is a great company, but they seem to overlook potential and growth within the company, and it is the higher-ups who are ruining it.”

Helpful Report

Posted 3 years ago

“Hi, don’t be duped Amplifon is not what you believe. I had to wait 5 weeks to get an appointment.today was the date due. I whent to the shop to hear that I didn’t have any appointments ,and the man I had the appointment with was not working there anymore. At least they could call me back to tell me that my appointment was cancelled. No sorry no apologies juste all normal routine for Amplifon. They’re good for selling but don’t expect anything for customers service.”

Helpful Report

Posted 3 years ago

“WELL, DONE AMPLIFON After many years and two companies trying to fit me with hearing aids that were not uncomfortable to wear and did not irritate my inner ear not to mention adjustment to suit different noise situations, I decided to try Amplifon. After all the moral test that I had had before plus 2 test that I had never experienced before I had problem believing what I really what could hear with what was recommended. I now have my hearing aids. They are much smaller than the others and are a pleasure to use the settings are brilliant, do not irritate the inner ear and I am not fiddling with them when I change my location or environment. The first day I wore them for 8 1/2 hours and it was like living in a normal world again, no adjustments or fiddling with them at all and I no longer must use the high volume setting on my phone and all settings and adjustments can be done on my phone if needed. Day 2 they have been fitted for 12 hours I have lowered the volume setting from 5 to 3, phone calls are a pleasure to experience again with moral volume again and I can be up the yard and my mobile rings I can hear it ringing. Thank you Amplifon and the staff at Eagleby Qld. Cliff. Hodgson”

Helpful Report

Posted 3 years ago

“Bought hearing aids in december 2020 and have never worked properly ,im getting sick fed up with them now got them looked at on tuesday and having to phone them tomorrow to book an appointment AGAIN really fed up now this will be my 6th visit to various branches now .”

Helpful Report

Posted 3 years ago

“I have experienced heavy wax deposits in both ears and got immediate treatment in the Sutton Coldfield store. The staff have always been very friendly and attentative and i would definately give them a 5 star rating.”

Helpful Report

Posted 3 years ago

“Worst customer service I've ever experienced. Disrespectful employees. Would not recommend”

Helpful Report

Posted 3 years ago

“Have been waiting since 10th march for new battery trays which they said would take a few days. Have never kept us informed as to the delay in supply. We have always had to ring them up and their answer is always we will chase it up and get back to you. Rubbish customer service.”

Helpful Report

Posted 3 years ago

“From Manchester to Harrow, the customer team were either not sure of themselves or they were just interested in constantly harassing you for personal details. Even after the details were disclosed, they went back and asked again, leaving the customer suspicious of funny goings on. When questioned about why the constant repeated detailed questioning, the response was "a computer glitch". Good thing I backed out, and saved myself from further harassment and expenditure.”

Helpful Report

Posted 3 years ago

“I bought hearing aids on 09/02/2018 for £1,615.00. I had regular hearing check ups, unfortunately I started having problems with the left hearing aid just a couple of months after the guarantee ran out, they would not do anything for me except inform me it would cost me £99.00 for it to be repaired or £3000.00 for new ones, they promise a life long after care, I don't think so, I have been left with only one hearing aid working, I am so disappointed, I have now gone somewhere else, but I feel my money was wasted with amplifon and I would not recommend them.”

Helpful Report

Posted 3 years ago

“staff are very nice but new hearing aids provide were so bad I returned them”

Helpful Report

Posted 3 years ago

“Got aids November 2020.. broken Dec 6th.. away for repair 5 weeks.. get them back ..one week later same problem..away again 3 weeks now. Over it.”

Helpful Report

Posted 3 years ago

“Not at all satisfied . Poor service. Customers are not informed that availability of spare parts is available for only 5 years from the date of introduction of particular model. Almost every 6 month, there is a problem with Widex hearing aid purchased for around Rs.50,000/- and charges for the same are around Rs. 5,000/- to Rs. 6000/- and take around 3 weeks to get the replacement of the part done.”

Helpful Report

Posted 3 years ago

Amplifon is rated 3.0 based on 261 reviews