“Pathetic company from installation, customer service and all the way up to the leading board. Paid nearly £20k for full windows and doors. Was told I needed lintels at a stupid price of £2.5k which is outrageous but they wouldn’t accept a third party to fit them or myself even tho I work in construction. This however proved a sore point for them as the lintels aren’t even as the such and are doing absolutely nothing at all as I’ve outlined so I’m waiting for a refund. This was paid at my expense also after they contacted me ten days before installation and said they couldn’t go ahead unless it was paid for. Having tried for 9 days to contact someone I was forced to go to the office and pay for them. The customer service is pathetic and it’s safe to say Anglian couldn’t run a bath let alone a business. Avoid this company at all costs and use a local window fitter. Support a local tradesman and don’t give these wasters your hard earned money. They don’t care about customers at all. I’ve emailed various people here who don’t reply even some 4-5 months after me sending emails. Funny how it doesn’t take that long to submit an order! Complete jokers!!!”
“It started with the salesman who said we couldn't have bi-folding doors or a radiator. We stupidly believed him and went ahead with the order. We paid £999.00 and then £3400 deposit. We were told 18-20 weeks for the start date which we were fine with. Twenty weeks came. We received an email with various information and amongst it we were told that the conservatory would not be built for another year - no specific date, just 'at least May 2023' We eventually spoke to the salesman who said 'how can I tell potential customers they have to wait 18 months?We made the decision that we could not wait for at least another year as our house was a new build and we needed to landscape the garden. We asked for our money back and were told that we couldn't. In the contract it states that they can change the date, however, it also states that it has to give an alternative date which they didn't. We argued with their solicitors but have got nowhere. Anglian do not care about their reputation or about their customers. Please be warned. We are now using another company who asked for £500 deposit. They gave us a date which they have stuck to and we only had to sign a simple contract. I wish that we had gone to them first. Shame on you Anglian.”
“Installation was cancelled twice - on the day of the appointment. First time because the fitter was ill and the second time because only one fitter turned up and, due to the size of the window, two were required. The third time only one of the fitters was an Anglian employee (warehouse manager) the other was a general builder/chippie, multi-skilled type.
To get access to the outside of the window scaffolding was required. This is hired in and because of the delays in getting started that scaffolding was outside in the drive for 6 weeks. After installation, I noticed three black marks etched in the glass on the inner surface. The representative told me they would send out an engineer to buff theses out. I then made the mistake of paying, because in spite of contacting Anglian 3 times, they have not sent anyone out to fix the marks. Also the fitters damaged my windowsill.On the plus side at least the windows fit, look OK and the room is a noticeably warmer. Lesson learned though - don’t pay until you are 100% happy.”
“Bought a number of door and windows earlier this year. Front door will not lock - cant phone as says leave request on line - completed online report and say they will get back in 5 days!! So in emergency situation there is no safety - astounding and appalling. This has finished us for this company - buyer beware”
“BEWARE, DONT WASTE YOUR MONEY. WE WASTED £7K OF HARD EARNED MONEY AND THEY DONT CARE
The worst service I could ever imagine!
£7k worth of shoddy work. Leaks, damp, drafts. I could go on ....”
“I spent £15K with this company in 2013 replacing windows and doors. Plus a further 6K in 2015 to replace Facias & Soffits. So much for the warranty (none existence). Wide cracks appeared inside wall above the bay window, builder said its to do with the PVC windows fitted incorrectly plus always moistures on the windows inside and out in the winter. Contacted Anglian and they are just not interested. Avoid this company as they are not loyal!!!”
“Waiting 8 months to have one plane of glass replaced in a conservatory roof. They requested payment up front before they would manufacture the glass, which I did provide. Still no sign of the new glass 8 months on. I am trying to get my money back now, but that is not happening either.
Do not use Anglian.”
“I would give zero star if possible. I use Anglian Home Improvement to replace our three windows last September. It cost me £5500 to replace three windows . Two of the windows bad condensation just after two weeks. I contacted customer service to take a look at it. They said that condensation is normal. And they refuse to send anyone come to check it. I will not use them anymore. Don’t waste your money.”
“Not a good product had my windows and doors 3 years door has dropped guy came and adjusted it two weeks later it was the same had to repair it myself now got a window I can't open because the handle will not unlock all signs of poor materials disappointing”
“1st November - we had two new windows fitted - one ( the downstairs living room window had a scratch about six inches long
The installers said we would get a new pane of glass “ in two weeks”
We have phoned , e- mailed , an inspection visit not fulfilled
We expected a good service from Anglian windows
Please change the damaged pane - we paid in full but are feeling so disappointed at the after service
/ Mr & Mrs Wadsworth”
“Waiting since April for a front door to be installed. All paid for but still not fitted. The company have made three appointments to do the installation and have failed to show up every time. Each time I have been given lame excuses. Bad customer service and do not keep customers informed.”
“So many bad reviews, so many stressful cases. That's what this company brings you .we've got your deposit so we'll do whatever we like . It' starts with salesman lying , anything to get your order, then the fun really starts , did we say 12 weeks until fitting we really meant 12 months, oh you don’t like that tough .I maybe one of the luckier one's, never got my windows fitted just managed to get my contract cancelled. They have keeped my deposit however , I will never know what the outcome of fitting would of been like , but do consider myself fortunate to have avoided it . They are truly a disgusting company , that nobody in the country should gamble their hard earned money on .”
“Anglian Windows have provided a shocking service. Significant gap above door letting cold air through , poorly fitted door , screw driven through porch frame. Door not closing properly. Wrong door replacement. Staff criticising colleagues workmanship. Ongoing problems for over a year. The customer service is even worse and truly shocking! Faulty Towers from start to finish. Extremely poor moral compass starts from the Managing Director! Photographic evidence, chronology of events and company attitude are extremely damning. Communications ignored. Evidence reserved for further action. 0/10 for a disgraceful shambolic service. Surprised the company is still trading.”
“had 4 windows and back door done in April the windows had to be replaced as they were not secure HOW dare they put my family at risk! they have tried to rectify the extremely poor workmanship but are just making it worse please do not use these clowns i have had so much heart ache trying to get to talk to someone in authority but they just do not want to know still waiting for someone to contact me but no one cares. the only person who does want to talk is the guy who tried to rectify it but he is not touching my house again going through the complaints procedure is a waste of time no one answers your emails even though i emailed all the directors and CEO they just don't care AVOID at all costs”
“If I could give Anglian a zero or a minus I would. Service terrible, products sub-standard. Our new front door is being replaced (by another company) as it is not fit for purpose and is not yet 3 years old. It was broken when delivered and I have had to pay for 2 new locks to be fitted. If you ring the company they say it is not a priority. I have given up and am now getting Safe Style to fit a new door. Don't touch Anglian with a barge pole would be my advice!”
“Anglia and they people are a disgrace. They don't care about their customers and have absolutely no integrity. Please DO NOT go near them. How they are still in business is a mystery”
“I had new windows and a front door fitted in Dec 2021. From Jan 2022 the lock mechanism on the front door would not work, effectively trapping my family inside the house. It's now Oct 22 and 4 no show engineer appointments, 2 mis-placed parts excuses and countless daily phone calls to them and yet still no further along. I'm still having to climb out of the downstairs window to leave the house on occasions. Just appalling after sales. I would definitely not recommend this company to anyone.”
“Never, ever, ever work with this company. Totally useless. Especially if you are based in Bath as you will work with the most incompetent team in the country. We ordered windows, they arrived months later totally the wrong size, and then when we agreed with the company they'd replace them an order wasn't place for over 5 months. You will not reach a single human being who can help you on the phone. STAY WELL CLEAR. I cannot stress this enough.”
