Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.56

3.6 Rating 96 Reviews

64 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Metrics

3.6

Based on 96 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

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Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my partner the 12 Nights of New Sensations Advent Calendar, which includes various vibrators, lubes, and all manner of things you WOULD NOT want anyone else to see. The Ann Summers site promises discreet packaging: https://support.annsummers.com/hc/en-gb/articles/360012051400-Will-my-parcel-be-discreet- HOWEVER, when the gift was delivered, it was not in any packaging whatsoever, just clear plastic wrap (see attached photos). Furthermore, my partner (long-distance relationship - he lives across the country from me) was out of town for a few days and had the (rather elderly) couple next-door getting the mail and bringing in any packages for him AND HIS ROOMMATE. When he returned from his trip, the package was sitting on the kitchen table on top of all of the other mail. This means that that either or both of his neighbors, and probably his roommate (who had returned from his own travels earlier in the day) had all likely seen this intensely personal and private purchase, as well as postal service employees (my partner has a fairly public government job), and whoever else. The whole thing is truly quite appalling, and really sullied what was a carefully-selected and lovingly-given present. I will refrain from giving one star, because maybe the products contained therein are of good quality, but I really feel that Ann Summers has a lot to answer for this this debacle - truly inexcusable!”

Helpful Report

Posted 1 year ago

“Popped into the shop in Peterborough on a brisk November morning and was pleasantly surprised by the attentive service after having looked on the asuk.website . A lovely girl called Sophie assisted me and knew all the stock well and wasn't pushy in the slightest. I found a couple of bargains and left feeling quite chuffed with the quality for the price I paid. I knocked a star off because the queue was pretty long and it was getting stuffy in there.”

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Posted 1 year ago

“Very poor. I have ordered Lelo Sona 2 with them and it was faulty, sent it back and expected for the same item to be exchanged, however they sent me the wrong item which was 5 x less expensive than Lelo and claimed that this is what they received. I am very disappointed will not order with them again.”

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Posted 1 year ago

“Staff in all the Ann Summers Stores are always available to assist customers and are always welcoming to customers. Highly recommended”

Helpful Report

Posted 1 year ago

“customer service extremely poor, I have been chasing a refund for over a month, I sent all my items back and they claim I never did even though i have proof of return! still no resolve”

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Posted 1 year ago

“Went into the Plymouth store to buy a bikini but left with the sonar clitoral stimulator there needs to be a warning on the box to not use while drivinghad tears rolling down my eyes!!!! When I use it my heart rate goes from 74 to 134 in 4 seconds!!!! Best workout I have ever done!!!! Also the staff In there are amazing!!!! Brilliant team, don’t make you silly or get you to buy the most expensive. Just brilliant!!! Thank you xx”

Helpful Report

Posted 1 year ago

“Visited your Cardiff City centre store with my wife and Carys was amazing. Nothing was to much trouble, exceptional customer service. A great example of how you should be treated as a customer. Please continue to get the bigger sizes and not just the size 6-8. 5*****”

Helpful Report

Posted 1 year ago

“Visited the Trafford Centre store Sophie was amazing with doing my bra fitting, she made me feel so comfortable and was on hand to look for certain styles in my size, she was non judgemental and very helpful throughout my experience”

Helpful Report

Posted 1 year ago

“DO NOT GO HERE! I was in the Oxford Street Ann Summers in February. While in the store and getting assistance from a lady in there, I got my phone robbed out of my pocket. The staff told me that they observed this on the cctv but would not let me view it. They told me not to call the police because this happened often in their store. I did anyway. However they delayed giving the cctv footage to the police and by the time they got back to the police the footage had been deleted. The phone at the time had all my travel details on the phone and this created a lot of hassle to my holiday and ruined it. I contacted the head office and they were no help and wouldn't look into in. They do not care about there customers whatsoever! Very bad experience!”

Helpful Report

Posted 2 years ago

“Very sexist and discriminate males trying things on in there shops i thought there was equality and no predudice”

Helpful Report

Posted 2 years ago

“I was really nervous going in on my own Jade served me and was really supportive and spend along time making sure it was right brilliant experience recommending to anyone x”

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Posted 2 years ago

“Ellie is an absolute gem and an asset to Ann Summers she has an amazing personality. She fitted me and she fitted my friend. We are ever so fussy and she was the most patient with us! Lexie was a great help today also at the Birmingham Bullring store. Loved our visit from start to finish! xx ❣️”

Helpful Report

Posted 2 years ago

“Specifically, Kelly in Canterbury Ann Summers. Id never been fitted before & she was so patient with me and really helped, id recommend her to any& every body. I was helped straight away, and received continuous help throughout my experience. Thank you Kelly!!”

Helpful Report

Posted 2 years ago

“Prompt delivery but no way to leave safe space instructions without delaying delivery day!”

Helpful Report

Posted 3 years ago

“Lush quality underwear items that you don't find in your usual shops. Returns process was easy and also the live chat that was available was very useful and helpful.”

Helpful Report

Posted 3 years ago

“Awful service, very disappointed. Rude staff who are not willing to help their customers.”

Helpful Report

Posted 3 years ago

“I went into the Telford store today to find a matching set and the lovely Laura helped me. She also helped me in the fitting room and suggested the correct sizing for me, Laura was friendly, happy and took time to help me. I bought a purple non padded bra and Laura helped me find my knicker size and suggested the garter belt that looks amazing as a set. I also bought a blue bikini set as it was on sale, thank you Laura for helping me and finding a perfect set!”

Helpful Report

Posted 3 years ago

“I visited the Oxford Street store in London and the very helpful female assistant helped me choose a sexy maids and a school girls outfit to try on in the changing rooms.I felt really sexy in them as I also had on my Ann Summers stockings suspenders and frilly edged lacy thong and she didn't mind me taking pix of myself dressed up.She said if they sold high heals I could have tried them on as well.Excellent service.”

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Posted 3 years ago

“I recently visited the leamington Spa store and I was so impressed on how well I was greeted by the lovely shop assistant Caroline. She was very assertive and helpful whilst I was making my mind up in store. Giving confidence and reassurance when needed. Lovely lady, very professional and really good at her job.”

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Posted 3 years ago

“Completely pi##ed off. 6 weeks after I've returned an item for a refund. I've emailed over and over, rang and I'm just being given the runaround. And don't tell me to email customer services as I've done that time and time again and now nobody is replying. I want my money back!!!”

Helpful Report

Posted 3 years ago

Ann Summers is rated 3.6 based on 96 reviews