Annah Hariri Reviews

Name: Annah Hariri
Rating: 1.06

1.1 Rating 692 Reviews

1 %

of reviewers recommend Annah Hariri

Company Reviews

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Metrics

1.1

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+905416924955

Email:

feyza@annahariri.com

Location:

Turkey, ,

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Annah Hariri 5 star review on 16th April 2024

Ariel S

Annah Hariri 1 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company to deal with! I ordered 2 dresses mid April which they claimed would arrive in time for EID. In July I *finally* received one dress but have yet to receive the other 5 months later! To add insult to injury they emailed asking if I would like a refund to respond to their email and the credit would show up in 3 - 10 business days. I responded to this email a MONTH AGO with no refund to this date! They claim they are backlogged due to covid and moving to a new factory. If you can't fulfill your orders, stop taking orders!!! This is ludicrous! Also, there have been people ordering dresses at a later date that have received there's before people that have been waiting months and months. In addition, they are now sensoring their Facebook page and deleting any negative comments. This is so wrong and offers no transparency to the shady business practices of this woman and her company. It's such a shame as the values behind her company are good - but her morals and ethics are questionable. To rub salt on the wound of many hundreds of customers, the owner keeps making videos of herself parading around in her outfits pushing promotions DAILY but doesn't help her customers. One song even used the N* word in it and was so absolutely revolting. Later she posted a whiny video how her customers need to learn patience and her name is being dragged through the mud and the hurtful, demanding posts people are making on her social media? How about you, Anna? How have you hurt people that you stole money from and ladies not getting dresses in time for their events? May Allah grant you mercy.”

Helpful Report

Posted 4 years ago

“Only buy if you can wait for months for delivery. I paid express delivery charge and absolutely pathetic service. They then said we can't offer express delivery and I had to wait long. Guess what after a month, they said they had problem with logistics and cannot dispatch. I was travelling to Turkey so I said send it to Turkey address. It's a joke now they saying dress is not ready. So from day 1 everything was a BIG LIE. I am absolutely disgusted as I didn't order my holiday clothes from elsewhere and now I have nothing to take with me. DO NOT USE THIS COMPANY UNLESS YOU CAN WAIT FOR MONTHS AND MONTHS. I haven't received anything so I am not even sure if they will deliver even after months. My order no is US90132”

Helpful Report

Posted 4 years ago

“A very disappointing experience. I really do not recommend dealing with them at all. I have been struggling with them since last March 2020 and till date they did not deliver my order!!!! Their customer service is very poor and not professional at all!!! I will not order from this company again.”

Helpful Report

Posted 4 years ago

“Ordered 2nd June. Initially I was empathetic due to the pandemic and all the Instability it came with. However, peddling this rhetoric of ‘slow fashion’ is atrocious and frankly condescending. We are not stupid. Just admit you did wrong by accepting orders beyond your capacity.”

Helpful Report

Posted 4 years ago

“Hello, I have made an order from Anna Hariri back on March 20th. I have ordered 4 dresses in total and have only received 1. I had to wait almost 6 months to get the rest of my order. Are you kidding me? I have worked 4 years of customer service and this is unacceptable. I have sent SEVERAL emails to customer service. This is getting ridiculous they have the worst customer service! I should have looked more into the reviews before purchasing. I am so disappointed in wasting so much money on a brand that doesn't appreciate their customers.”

Helpful Report

Posted 4 years ago

“I made my order 6 months ago and I received 1 item only out of 3 items. I communicated in a professional way through emails but the same response over and over ,, we are working on your order😏. Unfortunately it was extremely unpleasant experience and I won’t repeat it. By the way until this moment I neither get my money back nor receive my order.”

Helpful Report

Posted 4 years ago

“Dear team, Please refund my order US70182. I received one dress and have sent it back already. 4 other items were ordered, never received, I emailed saying cancel and refund please. The total amount I paid is $352.05. Time and date of order: May 22nd 2020 10:47am. Please refund all 5 items, many thanks.”

Helpful Report

Posted 4 years ago

“How can we report this women to the police?? she has stolen people money, at least she should close her company. I want to claim her. I made my order on May 2020 and I didn’t receive anything until now they are layer people don’t make any order from them please. She’s a scammerrrrer. I will not forget my order and I will do my best.”

Helpful Report

Posted 4 years ago

“I never write reviews, EVER but this has been one of the worst shopping experiences of my LIFE. I placed two orders with this company. The first order (US69249) had three items and only 1 dress was delivered. I received a shipping notification that the other two items were shipped. The shipping notification was over two months ago and I have not received anything. I placed the first order over 4 months ago. I have sent multiple emails requesting an order update and the only responses that I have received are automated ones. I have checked on my order through their website and it says that my two remaining items have not been shipped. I have not received any updates regarding my second order (US87700). I am trying to be understanding of the delays because of the COVID-19 pandemic but at this point, I am seriously considering taking legal action if I don't get my items. I just want the clothes that I ordered. Stop taking new orders and work on your backlog.”

Helpful Report

Posted 4 years ago

“I ordered a dress in April 2020, I am so hurt at the fact that they blocked my on Facebook as well as Instagram when I asked about my order again and again, because it’s my freaking right to ask about it, no? I paid my hard earned money and they have no reply for when my dress will be delivered. If they are writing on their website and email that they will deliver my dress in 15 days, it has been 150 days and my dress is not delivered yet. It is not nice to play with people, your “helping the Syrian refugees” will be of no freaking use if you are scamming people and keeping their hard earned money. I need my order ASAP. I have no idea, but I’m wondering why is this company not reported to federal authorities. They are not capable of doing the business with US citizens. My order number is 61677.”

Helpful Report

Posted 4 years ago

“Totally disappointed Sent emails to receive an automated response Sent Insta messages No feedback no comms and no refund Ordered my dresses over a month ago and still today nothing I will take this up with the marketing code authority in both countries Give me feedback US88735”

Helpful Report

Posted 4 years ago

“I ordered 8 dresses since April and have just received 3. Till this day I don't know oe where the rest of my order is. And they don't want to refund my money either. I would never deal with them again. This is the first time this has ever happened to me and I consider this very bad customer service.”

Helpful Report

Posted 4 years ago

“the dress was very beautiful and precious. although they took a month I am very happy with them”

Helpful Report

Posted 4 years ago

“It's been almost two months since my order, US83977, with no information on the order. I emailed them twice with no response from customer service.”

Helpful Report

Posted 4 years ago

“We ordered a dress 2 months ago and it still hasn’t arrived. The main problem is that NOBODY will answer my emails. I have sent 3 emails asking for the carrier and tracking number but I got no email. This is a scam. I didn’t think that it was at first because of the YouTube videos of people reviewing it but I was wrong. Their customer service is terrible!”

Helpful Report

Posted 4 years ago

“We placed an order, did not receive full order, just 1 out 7 dresses, was told I was going to be refunded, did not receive refund, I made a claim to CC company, ANNA HARIRI told CC company they shipped all goods! Where they only shipped 1 And now won’t refund me because I made a claim CC! THIS IS A SCAM!!! Very sad”

Helpful Report

Posted 4 years ago

“I am still waiting for my two dresses Black boho and a Delicate cape dresses US87195. Please hear my SOS I need it for a special occasion.”

Helpful Report

Posted 4 years ago

“I placed an order ORDER (US77009) for a dress as a gift to my mom. It arrived in two months and that is okay. But the measurements were not as described. My mom's height is 5'9 and the dress was 4 inches too long. I tried to contact the company and it has been more than a month with absolutely no response. I also tried to return the dress on the website but it says that there is a problem with my return and that I need to contact customer service. So neither can I return the dress nor did I receive any response from customer service. I would NOT recommend this company!!!”

Helpful Report

Posted 4 years ago

Hello Maleka, It seems your order has already been shipped with 6797884763 DHL express tracking number. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. Regards, Annah Hariri CC

Posted 4 years ago

“Annah Hariri claims that they refunded me and this is not true. Below is their reply to a previous review and they commented on it saying that I was refunded. Another lie. Return my money before a legal action is taken against your company. Hello Lubna, It seems your order has already been refunded. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. Regards, Annah Hariri CC”

Helpful Report

Posted 4 years ago

Hello Lubna, Due to chargeback process, you need to contact your bank for your refund. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. Regards, Annah Hariri CC

Posted 4 years ago

“Does anyone know how we can report to the police about this thief woman. She never deliver my order.”

Helpful Report

Posted 4 years ago

Hello, Can you please provide more info about your purchase such as order number. Kindest, AH Customer Care

Posted 4 years ago

Annah Hariri is rated 1.1 based on 692 reviews