Annah Hariri Reviews

Name: Annah Hariri
Rating: 1.06

1.1 Rating 692 Reviews

1 %

of reviewers recommend Annah Hariri

Company Reviews

Questions

Metrics

1.1

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+905416924955

Email:

feyza@annahariri.com

Location:

Turkey, ,

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Annah Hariri 5 star review on 16th April 2024

Ariel S

Annah Hariri 1 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered clothes in August ,heard nothing for 2 months and then when I complained they cancelled my orders and I have not got my money back £184 !!! The Reviews everywhere are awful. Everyone is paying money and not getting services or goods In return. People have been waiting months for refunds. And even longer for clothes in most cases longer than 6 months . DO NOT ORDER FROM THEM .”

Helpful Report

Posted 4 years ago

“Regarding Invoice #US77356, ordered June 24, 2020 DO NOT BUY FROM THIS COMPANY! This is soo disappointing. I really loved this company and purchased 4 amazing dresses from them last year. I am a Christian living in Canada and modest dresses are hard to find. I don't like shopping overseas but Annah Hariri delivered beautiful, good quality dresses in a timely manner. Unfortunately, as soon as Covid-19 hit, this company forgot about its customers. Judging by the comments, other people have had the same experience as me. I paid extra to receive my order faster...but after 2 months of waiting for an update or anything information from them for that matter...I contacted them. It should have been the other way around. I will include my correspondence down below. It just seems fishy to me. They can't ship me my order from June but they can take a new order from me and they are still making promises to deliver the dresses on time. HUH?! This is a scam. No one is answering my questions or being truthful about the situation. If they can't ship to Canada due to Covid-19, that is fine. But that just doesn't seem to be the case here or they still wouldn't be taking orders!! Frustrating beyond belief. It's wonderful that other people are receiving their dresses, but you asked me to cancel my order because of Covid-19. Liar Liar..... On Mon, Aug 24 2020, at 01:52 AM, I wrote Please help! I have not received all of this order yet. I have only received the Boho Modest Dress. This order was placed in June. I'm still waiting for 3 dresses. Melissa Canada On Mon, Aug 24 2020, at 12:02 PM, ANNAH HARIRI - Duygu Benli Hello Melissa, Scarlet Sails Dress is ready to shipment. About your orders, the items below remain in production, when the process finished we will send your order with express shipping. I know we were late for your order but we will do our best madam. We are working now on full capacity and 24-hour. You can see all of the information about our situation in Annah's video: https://facebook.com/story.php?story_fbid=3499052123472392&id=502326973144937 On Thu, Sep 24 2020, at 07:56 AM, Esra Gür Hello Melissa, As we are all aware, COVID-19 has impacted and is expected to continue to impact all levels of the supply chain for the foreseeable future. The resulting product shortages, manufacturing delays, increased lead times and costs, shelter-in-place orders, border closures, and reallocations of supply by national, local, and foreign governments, among others, are all unforeseeable events outside of our control. Moreover, the ultimate duration and scope of these and other still unknown effects remain unclear. Therefore we would like to go with cancellation option. If you can confirm and reply this email, your order will be cancelled and refunded. Funds may take from 15 to 25 days to appear in your bank account Awaiting your kind confirmation. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. On Thu, Sep 24 2020, at 08:44 AM, I wrote Okay. Please cancel my order and refund my money. Melissa On Thu, Sep 24 2020, at 08:51 AM, ANNAH HARIRI - Duygu Benli Hello Melissa, I've cancelled your last order US77356. I have also notified our accounting department about your refund request and you will be issued a refund immediately. Please note that once a refund has been completed from ANNAH HARIRI side, the time it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 15-25 business days to appear in your account once a refund has been issued. Please let us know if you have any questions and stay safe in these troubling times. Hope to serve your better next time when the situation is back to normal prepandemic one. On Thu, Sep 24 2020, at 01:24 PM, I wrote Can you please clarify why my order, which was placed back on June 24, had to be cancelled, but yet you are still taking orders and people are still receiving their dresses? Why is your website up and running and I can't get my dresses? Do you not ship to Canada anymore? And why is everyone else promised 3 to 10 working days to get a refund, but I am told that it will take 15 to 25 business days? Hello Melissa, Because of COVID, when we refund your money, funds may take up to 15-25 business days to appear in your account once a refund has been issued. Best Regards, Duygu Thanks for answering none of my questions. Extremely disappointed in Annah Hariri. I expected an honest company and good moral values from a Muslim company. Melissa”

Helpful Report

Posted 4 years ago

“On February 26, 2020, I was excited to see their 2 for 1 sale and ordered 2 dresses. After over *7 months* of waiting I have only received 1 dress and my multiple requests for an update on the order over the months have met me with longer and longer wait times. I have been incredibly patient, however, it has been an aggregated of over 7 months since the original order. *None of their phone numbers work.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Not had my order and it’s been 6 months. They said they’re working through corona and encouraging sales buy reducing prices but haven’t fulfilled their existing orders! Terrible terrible terrible. Don’t buy.”

Helpful Report

Posted 4 years ago

“I bought two outfits at around $54.00 each on April 5th of this year. Annah Hariri did explain to customers that there would be a delay due to the pandemic. I was very supportive and agreed to wait. Then there was a delay because they moved. I received the first outfit around May 11th and never received the second one at all. What I don't like is that they have on my account "Completed on September 17th" which is the day after they said they would refund my money within 10 to 25 days. Why so long? Without a refund, it is NOT completed. I have sent numerous emails and their customer service is horrible. During this process, I would hear nothing for months, so I had no idea what the status was. It is October and this situation should have been resolved, but it has not. I will never purchase anything from them again, neither will I refer anyone to them.”

Helpful Report

Posted 4 years ago

“She is always advertising for sales even past the sale deadline. Seemed very fishy to me. After reading the reviews here and on trustpilot, I think my suspicions were correct. I'm sorry to all you people who are still waiting for your refunds or clothes. I know some of you really saved and saved to afford those dresses. AH is pathetic!”

Helpful Report

Posted 4 years ago

“Do not think about ordering from this company. I have not received any of the 4 dresses that I have ordered 8 months ago. I have requested a refund a month ago and have heard nothing.”

Helpful Report

Posted 4 years ago

“They blocked me from FB now so I can no longer comment there. As everyone else has said here, absolutely terrible customer service. They censored critiques and inquiries about outstanding orders on all of their social media platform and won't respond to emails. I ordered 3 dresses back in early May and have only received one with the wrong measurements.”

Helpful Report

Posted 4 years ago

“Je ne vous recommande pas,j'ai commandé 4 robes le 12 avril 2020 et je n'ai reçu qu'une seule.J'ai réclamé plusieurs fois mais je ne reçois que des réponses automatiques.J'ai commenté sur leur page facebook en écrivant ma mauvaise éxpérience avec eux et ils m'ont bloqué.Alors faites attention!”

Helpful Report

Posted 4 years ago

“awful. just awful. placed order more than 45 days ago., i had a question about sizing, i wanted to make sure they got it right. no one ever got back to me. have been waiting for my order, which i had an occasion that i ordered a dress for. gave myself plenty of time for dress to arrive , it never did. i have emailed them over ten times, not a single reply. two US number , no one ever picks up. just the worst ever. i will contact my credit card for refund.”

Helpful Report

Posted 4 years ago

“order 4 dresses back in may, never received any email regarding orders and no one replies to email for weeks. their UK numbers never work either. they don't respond to messenger. after numerous emails they replied and said due to issues with covid 19 there was a delay but didn't say how long. by august I said I want a refund and to cancel my order, after about 15 emails marked urgent and many messages on messenger they finally said ok they will give me a refund. but still waiting and no refund (its been over a month). now they don't even have the courtesy to reply to my emails. they have the worst customer service ever.”

Helpful Report

Posted 4 years ago

“They are scam. I never got what I paid for. After 4 months I had to call my bank to get my money back”

Helpful Report

Posted 4 years ago

“Similar to others' reviews: I ordered two dresses in May 2020. No one responds to calls, emails, voicemails. I was very understanding at first due to COVID, but they are still promising on their web site that they will deliver within 30 days. This was my first time ordering from here and I don't think I ever will again. There is ZERO communication, and NO attempt to fix the situation.”

Helpful Report

Posted 4 years ago

“I wish I could give zero stars. Once they misplaced my order and when they resent it they messed up the sizes! Then I thought I should let go and trusted them again but my order has not been delivered since February! And they have been making lame excuses all these months and When I asked for refund they won’t even do that. The occasion I ordered this dress for has long passed! So disappointing. Do not recommend”

Helpful Report

Posted 4 years ago

“Worst experience ever , i will write bad review in every available website , my order was supposed to take up to one month , 45 days have passed and the worst customer service ever , when i wrote a review on trustpilot they refunded me the money and canceled the order..”

Helpful Report

Posted 4 years ago

“I have order two item back in June. One item received which was returned. The second item was cancelled in July. I was advised refund was issued for one item but it is now 8 weeks no refund refund received. You can get through to anyone over the phone either in UK or at their head office. AVOID buying from this company.”

Helpful Report

Posted 4 years ago

“I too would give negative stars if I could. I ordered first week in June and have yet to receive anything by end of September. All you get is excuses about Covid- sorry but that’s lame! Covid has been known since March if you can’t fulfill orders you should not advertise that you can fill them in 15-30 days especially in it will be 120+ plus. That’s fraud sorry. They claim they are refunding my money but that also apparently takes 20-30 days, interestingly enough when I was charged the money was deducted right away! Do not order from this company!!!”

Helpful Report

Posted 4 years ago

“I asked in a few Facebook posts where my order or money is and I was blocked. Sensoring the page to make yourself look good is abhorrent. An honest company keeps all their comments and responds to people. You are not a true Muslim, shame on you, you thief.”

Helpful Report

Posted 4 years ago

“If I could negative stars that would be it. Dear Anna, It would be great if you could stop taking orders and literally flooding the feeds and emails with your ads when you cant actually fulfill it. You have a great team working on removing negative comments on your page, a great PR team working not to tarnish your brand name & releasing videos about how covid situation has changed the condition at your factory. If you are not capable of fulfilling the customers orders in the first place why be greedy and take more orders. Its been more than 3 months and from the comments below I can see that people waiting for more than 5 months without receiving their orders. Instead of investing in marketing, try to fulfill customers orders.”

Helpful Report

Posted 4 years ago

Annah Hariri is rated 1.1 based on 692 reviews