Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 408 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let me tell you a story.. I own and operate Bubs 'n' Suds (Baby Car Seat & Pram Cleaning) and I was cleaning a Cybex Capsule for a customer. All was going well until I had to reattach the hood/visor back on after a deep clean. I believe I may have spent over 2 hours verbally abusing this capsule and making my neighbours think about calling the police on me... However, I gave up trying to work it out myself, and contacted your customer service department. RIGHT AWAY I was given the brightest hope in my current glim reality of being able to fix this issue! Her name is Valentina! Without a breath, she told me she would make a HOW-TO video, on how to reattach this monstrous hood/visor as I must have tried over 460 ways, myself, and I have never encountered an issue with any other seat. I'm positive she thought I was crazy for our entire phone call... But alas, she persevered talking with me, amongst hearing how upset i was about this seat and how i was letting my own customer down. She was was able to calm me down and told me to leave it be until she contacted me with the solution. I received the call the next day and had a video made especially for me. Valentina sent this video to me that afternoon! I was able to watch the video, bit by bit, and understand what I was missing and where exactly, I was going wrong. Although I dislike this capsule immensely, I LOVE this company. Valentina is a down right asset to the company and needs a bonus for helping me in such a way, and for just being human when I talked to her. Please, please, make her day with something, because even though this may sound like a small issue, it stressed a very tired twin mumma and new small home business owner out to the max. Thank you so much Valentina. Will highly recommend your company to every one of my clients from now on. 🌟 ⭐️”

Helpful Report

Posted 2 years ago

“Reached out to them about issues with 3 of their products as I bought the gazelle s travel system. They fobbed me off saying this and that when I know the items are faulty and can’t be wear and tear after 5 months! Really not impressed with products quality or service from Cybex considering how much I had to pay”

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Posted 2 years ago

Hi Sandip, Sorry to hear of your experience. As per our email communication, you are based in the UK and your purchase was in the UK, but somehow your enquiry was received by us here in Australia. So we directed your claim to Cybex UK/Europe team as we aren't best placed to assist you from here down under. Hopefully the Cybex UK/Europe team will be able to resolve this for you ASAP, in the meantime we'd greatly appreciate if you can reconsider your review. Thanks so much! x Anstel

Posted 2 years ago

“Great service. Very helpful. Quality products. Delivery was very quick.”

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Posted 2 years ago

“Amazing service and amazing quality products. Had been looking at a Nuna pram but your staff's expertise and the overall quality of the product made the switch to a Cybex a no brainer. Both communication at the baby show, as well as communication afterwards via email was excellent customer service.”

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Posted 2 years ago

“My wife bought one an UP! newborn high chairs and I have to say the machining was out ( see attached) so we just wasted money on the purchase, plus an evening on the fool's errand of trying to build it. On one side the holes line up, but on the other side they are out by about 1mm, given the wood slots into a groove there is no wiggle room and given there is a weird metal plate we insert ( part of the overly complex design) I can't fix it by drilling the hole properly. We are not the type to make claims, but Anstel should not be selling this, it's expensive, complicated and the machining of the holes does not match. Just a terrible product and the last thing new parents need is stress and expense. The other reviews are good, so maybe we were unlucky, but I'm just going to chuck it out”

Anstel Brands 2 star review on 29th August 2022

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Posted 2 years ago

“The ‘Rolls Royce’ of strollers, cots, and capsules! 👌 We purchased the Cybex ePriam Stroller (Frame and Seat Pack), Priam Lux Carry Cot, and Cloud Q Capsule. We’re particularly loving the ePriam stroller features. But all of the products are beautifully made and easy to use, and they all look fabulous too! Thanks to Valentina and the Anstel Brands team for getting the (2022 model) order to us as soon as practicable after its arrival in Australia. They kept us informed whilst we waited, providing outstanding service. Also, I must mention the fantastic Valentina. She made dealing with Anstel Brands seamlessly easy and professional at all times. But also, she went above and beyond to help us by arranging to send our Cloud Q Capsule to us (early, whilst awaiting the ePriam to arrive in Australia) when our baby arrived very prematurely, putting us in a real pickle when traveling interstate. We were not residents of the state but with Valentina's help, we were able to get out and about and get mobile to have a bit of life normality. It made all the difference to us until we could get approval for our baby to fly home with us. First-class products, first-class service!”

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Posted 2 years ago

“Simply amazing customer service! I needed a replacement clip on my pram, Val was fantastic and went above and beyond to find me the correct clip for my pram even when we both thought there was no hope!! She was extreamly professional and kind with corresponding with me. I love my GB pram, and to have a new clip to extend the use, is perfect!! Would highly recomend.”

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Posted 2 years ago

“Amazing experience. Anstel is my go to for baby products (Cybex). The fastest delivery ever too.”

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Posted 2 years ago

“The mattress I purchased was custom made to size and it is absolutely perfect, thank you!!!”

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Posted 2 years ago

“Great service fantastic products”

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Posted 2 years ago

“Excellent customer service. Very happy with who handled my issue. Friendly and professional.”

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Posted 2 years ago

“I had a vintage bassinet that required a new mattress, not of standard size. Ordering a custom size was easy and communication was excellent and Anstel team very co-operative. Delivery was sooner than anticipated and communication of shipping excellent also. Highly recommend”

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Posted 2 years ago

“A fabulous footmuff, shipped quickly!”

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Posted 2 years ago

“We were very impressed with our bassinet mattress that was a special order . The man was very helpful when ordering”

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Posted 2 years ago

“Great company. Very helpful. Love the highchair. Very excited to get to give it to our first grandchild.”

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Posted 2 years ago

“I purchased a cybex Q capsule the clip for the canopy broke and Anstel were an absolute delight to deal with, they replaced my whole capsule!! Very fast response and shipping was also pretty quick.”

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Posted 2 years ago

“Very good and prompt”

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Posted 2 years ago

“Fast delivery and excellent quality.”

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Posted 2 years ago

“quick service”

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Posted 2 years ago

“Response time for an urgent matter has been up and down”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 408 reviews