Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 404 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 4 star review on 8th October 2024

Aldrich

Anstel Brands 5 star review on 5th July 2024

Bec B

Anstel Brands 5 star review on 1st June 2024

Jenny B

Anstel Brands 2 star review on 28th March 2024

Victoria S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife bought one an UP! newborn high chairs and I have to say the machining was out ( see attached) so we just wasted money on the purchase, plus an evening on the fool's errand of trying to build it. On one side the holes line up, but on the other side they are out by about 1mm, given the wood slots into a groove there is no wiggle room and given there is a weird metal plate we insert ( part of the overly complex design) I can't fix it by drilling the hole properly. We are not the type to make claims, but Anstel should not be selling this, it's expensive, complicated and the machining of the holes does not match. Just a terrible product and the last thing new parents need is stress and expense. The other reviews are good, so maybe we were unlucky, but I'm just going to chuck it out”

Anstel Brands 2 star review on 29th August 2022

Helpful Report

Posted 2 years ago

“The ‘Rolls Royce’ of strollers, cots, and capsules! 👌 We purchased the Cybex ePriam Stroller (Frame and Seat Pack), Priam Lux Carry Cot, and Cloud Q Capsule. We’re particularly loving the ePriam stroller features. But all of the products are beautifully made and easy to use, and they all look fabulous too! Thanks to Valentina and the Anstel Brands team for getting the (2022 model) order to us as soon as practicable after its arrival in Australia. They kept us informed whilst we waited, providing outstanding service. Also, I must mention the fantastic Valentina. She made dealing with Anstel Brands seamlessly easy and professional at all times. But also, she went above and beyond to help us by arranging to send our Cloud Q Capsule to us (early, whilst awaiting the ePriam to arrive in Australia) when our baby arrived very prematurely, putting us in a real pickle when traveling interstate. We were not residents of the state but with Valentina's help, we were able to get out and about and get mobile to have a bit of life normality. It made all the difference to us until we could get approval for our baby to fly home with us. First-class products, first-class service!”

Helpful Report

Posted 2 years ago

“Simply amazing customer service! I needed a replacement clip on my pram, Val was fantastic and went above and beyond to find me the correct clip for my pram even when we both thought there was no hope!! She was extreamly professional and kind with corresponding with me. I love my GB pram, and to have a new clip to extend the use, is perfect!! Would highly recomend.”

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Posted 2 years ago

“Amazing experience. Anstel is my go to for baby products (Cybex). The fastest delivery ever too.”

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Posted 2 years ago

“The mattress I purchased was custom made to size and it is absolutely perfect, thank you!!!”

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Posted 2 years ago

“Great service fantastic products”

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Posted 2 years ago

“Excellent customer service. Very happy with who handled my issue. Friendly and professional.”

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Posted 2 years ago

“I had a vintage bassinet that required a new mattress, not of standard size. Ordering a custom size was easy and communication was excellent and Anstel team very co-operative. Delivery was sooner than anticipated and communication of shipping excellent also. Highly recommend”

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Posted 2 years ago

“A fabulous footmuff, shipped quickly!”

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Posted 2 years ago

“We were very impressed with our bassinet mattress that was a special order . The man was very helpful when ordering”

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Posted 2 years ago

“Great company. Very helpful. Love the highchair. Very excited to get to give it to our first grandchild.”

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Posted 2 years ago

“I purchased a cybex Q capsule the clip for the canopy broke and Anstel were an absolute delight to deal with, they replaced my whole capsule!! Very fast response and shipping was also pretty quick.”

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Posted 2 years ago

“Very good and prompt”

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Posted 2 years ago

“Fast delivery and excellent quality.”

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Posted 2 years ago

“quick service”

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Posted 2 years ago

“Response time for an urgent matter has been up and down”

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Posted 2 years ago

“Excellent custom service, custom made bassinet mattress is perfect!”

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Posted 2 years ago

“Quick response.”

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Posted 2 years ago

“Absolutely loving my purchases, the pram and capsule are exactly what I was looking for and make mum life that little bit easier. Delylah will be 6 months tomorrow and I’m so pleased she is able to keep using the Cloud Q capsule for another 6 months as it really is so handy with the ability to recline it when we’re out. And the Mios is the perfect size for quick trips. Loving how they both work together also.”

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Posted 2 years ago

“Great high quality products &Excellent customer service! Quick response and problem solving”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 404 reviews