Answering Legal Reviews

Name: Answering Legal
Address: 120, Lake Avenue South Suite 12,, Nesconset
Rating: 4.86

4.9 Rating 228 Reviews

96 %

of reviewers recommend Answering Legal

Company Reviews

Metrics

Info

4.9

Based on 228 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Answering Legal 5 star review on 12th June 2022

Fatos Dervishi

Answering Legal 5 star review on 26th April 2021

Michael Palumbo

Answering Legal 5 star review on 19th March 2021

Law Schweiger

Anonymous

Anonymous // 01/01/2019

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“I have been a customer of Answering Legal for over two years. The service is exceptional. They answer calls at all hours of the day and even on holidays, so there is never a lapse of service.”

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Posted 2 years ago

“Great service, easy to manage.”

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Posted 2 years ago

“Great service, very happy”

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Posted 3 years ago

“Always Professional. I would recommend.”

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Posted 3 years ago

“I would NOT recommend using this service.”

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Posted 3 years ago

“Answering legal has been phenomenal. I employed a similar service awhile back and was so disheartened by the experience that we swore off answering services forever. We gave answering legal a shot as they allowed a free trial period, and we were short staffed at the time. They handled all set up, we were up and running that afternoon. We didn't have to do anything. The quality of service was so good, I haven't given it a second thought since the service was implemented. We signed up as soon as our trial period was over. Could not more highly recommend this service.”

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Posted 3 years ago

“Through and accurate. Skilled at screening our sometimes challenging clients (often with accents and little English). Reasonable price for high-quality service. I recommend this service. I haven't had any issues and have received compliments on their service.”

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Posted 3 years ago

“In 5 years they f-ed up one call - an actual hurricane had hit their region and they had a hiccup. That's very very very excusable. Great service 24/7/365.”

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Posted 3 years ago

“I've engaged Answering Legal as my call service for many years now. They're responsive to feedback and do a great job.”

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Posted 3 years ago

“Answering Legal has been outstanding in their professionalism, phone etiquette, customer service, client relations and value. They have boosted my intake rate of new client significantly and taken significant pressure off my work time due to handling the phones for me.”

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Posted 3 years ago

“Professional, reliable, friendly service.”

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Posted 3 years ago

“Professional operators, who are accurate in their message taking. We have not missed a call. Great service.”

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Posted 3 years ago

“Answering legal is like having a smart executive secretary round the clock. Callers feel like they are calling your office; messages are always accurate and complete; and Answering Legal reliably understands when a call is an emergency that should be patched through directly.”

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Posted 3 years ago

“As a truly sole practitioner, Answering Legal takes the stress away when I can't answer the phone.”

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Posted 3 years ago

“Excellent follow-up from customer service, always responds promptly and addresses any concerns I might have without delay. No technical problems, which is a great relief.”

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Posted 3 years ago

“Answering legal has been handling my needs for over a decade. I am still using them due to the excellent service I receive.”

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Posted 3 years ago

“Service is very efficient, friendly and helpful. Many callers think they are talking directly to my personal secretary. Gives me the freedom to be away, on the road, etc. without worrying about missing calls, etc. The immediate text message is also a huge bonus. Callers are amazed how fast I respond to their calls. The only negative is that sometimes the phone number I receive is wrong and some callers complain later that no one picked up the phone.”

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Posted 3 years ago

“Answering Legal has been fantastic providing beautiful, polite, engaging bilingual call support for new and existing clients. I especially love the way they take caller contact information and send it by text and email before patching in an attorney who can take a call while on the run knowing they will have all they need to return to that person later with follow up.”

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Posted 3 years ago

“I'll be honest. I was more than a little skeptical about how this would benefit me and my practice. After using them for these past months, I'm convinced of the value of the service and highly recommend these guys to anyone considering such a service.”

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Posted 3 years ago

“Above average quality staff and excellent performance of service”

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Posted 3 years ago

Answering Legal is rated 4.9 based on 228 reviews