“I purchased a cookie jar from them and after a week emailed to ask them if it had been shipped. They responded that it won’t ship for 15 days after purchase! It also says this on their website. It’s been 13 days as of this writing and still hasn’t shipped. So, if you want you item in a reasonable period of time, I’d try somewhere else. By the time it gets here, I won’t remember what it is. Boy do I hope it’s not broken, that could delay everything through next year!”
“I purchased the metal frame elm console table, mainly because the description stated:“Specifications
made of elm wood and metal”
However, this is MDF, not solid wood. Beware of the lack of description of their items!”
“" I received my order and it was damaged,
I first time ever. I immediately emailed them,
received a quick response. They sent me
new items and they arrived in perfect
condition! I will continue to shop with
Antique Farm House.Excellent service!”
“We ordered a mango farmhouse table from Antique Farmhouse and couldn't be happier with it. We also had a little issue with the shipping and some slight damage and they were SUPER fast to get it resolved and we will be shopping there often! Excellent communication and service!!!”
“I have ordered several things from Antiquefarmhous.com and until today I would have given them a 5-star rating. Every item (before) was excellent in quality and exceeded my expectations. Today, however, I received two items, The first, a wreath, was SO cheaply made. It looked worse than anything you could pick up at the dollar store, and it came broken with huge chunks of greenery broken off. It was also significantly smaller than it was supposed to be. The second, a metal cake stand, was a lot cheaper looking in real life than in the pictures online, and it wasn't balanced, making it basically unusable. I will really have to think hard before I buy anything from them again.”
“Something unique just happened. I ordered a wooden rocking horse from Antique Farmhouse. The horse was 40" high and when it arrived its ears had been compromised. I was so disappointed and wrote an email immediately to customer service. Here is the unique part...I heard back from Jen within 24 hours. She was very willing to listen and discuss my dilemma along with viewing pictures I had taken. Again, within hours, I received a reply. I ended up a very happy customer. Jen was unique in that she actually made a difference in my situation. Unique in that I actually had one on one communication and it was in a timely fashion. This is rare in today's world. I am so pleased with the customer service I received. This company offers unique items and unique quality service. I will continue to buy from Antique Farmhouse if they are going to stand behind their unique items and their customers.
Joanne Cirincione”
“I was lucky enough to stumble upon the Antique Farmhouse when a local home décor store was out of an item I desperately wanted. I debated fighting the lady at the counter with it. They typically carry one, maybe two, of their unique items which is extremely frustrating. I googled the item, and the Antique Farmhouse came up. I’ve been addicted to their site ever since. The items they carry match my style perfectly and are reasonably priced. What more can you ask for?! How about good customer service? They have that as well! I recently received a shipment with some damaged items. They were quick to respond, easy to work with and took great care of me. I highly recommend them!”
“I love the website and ordered a large wall mirror. Fed Ex said it was delivered to me ( (it was not) going so far as to tell me to check around my house and with my neighbors. Bottom
Line no mirror.. fast forward a week later when I received said mirror cracked in pieces and I HAD TO DISPOSE OF IT. Antique Reordered and Fed Ex said mirror delivered but alas no mirror. I’m expecting a cracked mirror to be delivered in a few days, which I’ll need to dispose of AGAIN!”
“I ordered natural accents farmhouse table lamp - the photo on the website shows definite two tone base, the top part being brownish and 2/3 of the bottom more of a gray. The lamp was delivered and it does not resemble the photo at all. The base is just mottled and I am disappointed to say the least. Another thing that I don't like is your company sources everything I have purchased from CHINA - I am tired of supporting another country other than USA so will not be purchasing anymore.”
“There was a small mix-up when I first ordered due to myself not to antique but everything came out and I love love my picture service was wonderful delivery was great packaged very well quality work I would recommend them thank you Peggy”
“When I saw the picture of my bedspread, I was instantly in love with it! It took a month to get my package, which concerned me a little. I reached out to Customer Service and they called the company who was shipping my package, they responded with the shipping date and tracking number the very next day. My package arrived and it is more beautiful on my bed than in the picture! Will definitely order again from Antique Farmhouse!”
“Every unique thing I’ve ordered has safely arrived. Even a large mirror. Can’t say “best prices” but can say “fair pricing”. Shipping seems very slow but always arrives. Have never had to contact customer service. A great internet company!”
“I ordered to lanterns and when they came one of them was broken. So I contacted Antiquefarmhouse and within an hour my money was refunded. Great Customer service..........”
“Antique Farmhouse delivers on both product and customer service.
Have been a customer for a while and have loved everything I’ve received from Antique Farmhouse. There was a problem with the packaging vs quantity of drapery panels and I reached out to ask for their assistance. The team at Antique Farmhouse were quick to respond and quick to resolve the issue. Highly recommend Antique Farmhouse for not only their products but their phenomenal customer service.”
“Ordered set of 3 antique mirrors. One was cracked and one was unglued from the frame so I took pictures as per the company. Didn't hear a word back. Glued the one back together myself but am out the broken one. Be wary of any glass items you order!! Just don't.”
“My first order from Antique Farmhouse and Fed Ex misdirected it to some else’s house. After contacting Antique Farmhouse they quickly responded and while we were waiting for the search, the owner of the home it was delivered to brought it to our house. However, it had been broken - this all transpired over the weekend. After contacting Kim again at customer service she quickly resolved the issue to both of our satisfaction. I sent this note to her and want to share it with you, because truly their customer service was very helpfu!
Kim,
Thank you so much - PayPal has already informed me of the credit! You were wonderful to work with and I appreciate it tremendously! My first order from your company and your quick response and trying to figure out the problems really says a lot about you and your customer service. Top Notch!!!
Thank you again,
Barb”
“I ordered a rustic decorative rosary. The cross was quite fragile and broke in shipping. Their service was fantastic for replacing it. It happened a second time. They wrapped it so well the 3rd time. I highly recommend this company they really aim to please plus they offer beautiful unique items.”
