“My experience has been completely frustrating. I ordered and paid for a gift on November 3rd. I have been made aware of the shipping policy and if I had known I would never have placed an order with this company. I still do not have my order and tracking only shows shipping delayed. I’m sorry to say I will not be ordering from this company again.”
“I am sorry to say that my experience with Antique Farmhouse was not what I had hoped. Although their customer service was quick to respond. Their shipping process and communication notices were dissapointing. First, you have to wait 14 days before they even ship out your order, and then I never received a notice that my order was shipped and received through FedEx that supposedly delivered my order without my consent to leave on my front door without signing. Needless to say, I never received the bench I ordered $350 bench. On my proof of delivery notice, it didn't even have my name or complete address on it. I feel violated and very disappointed! :(”
“Antique farmhouse has the BEST customer service! I had an item that was slightly damaged due to shipping and they were so easy to work with on my issue and resolved my problem. They have wonderful products and again, excellent customer service! Will definitely be shopping with them again!”
“Antique Farmhouse has a wide variety of products. Most importantly, their customer service was efficient and friendly when handling a return. I look forward to shopping here again in the future.”
“I have ordered many items from Antique Farmhouse and love them all. Lovely, sometimes unique items. Great customer service too, if you ask a question they are so prompt with their answer.”
“I ordered the Retro Cows wall hanging. It’s beautiful and was perfect for our room. It had some large creases in it and when I messaged Antique Farmhouse they were quick to contact me. Their customer service is great and would not hesitate to order from them again.”
“I have bought from antique farmhouse multiple times and honestly I think some of these good reviews may have been paid for because theres just no way. I ordered a quilt and some shams a month ago and they are still yet to be shipped out. the whole “15 day window” is complete bs. They just say that so they can slack off to the very last day and then finally ship. finally got an email yesterday saying that my order shipped and I was so excited, then I checked and only the shams shipped?? when I ordered the quilt the same day? you guys need to get your sh** together, not fair to make people pay for shipping and then have to wait for over a month to even get a tracking number. cute and unique products but horrible service.”
“I love Antique Farmhouse! Their items are unique and their customer service is great! I recently received an item with a defect and they took care of it immediately; I had a replacement a week later.”
“Usually when I order online from a company the box or items arrive damaged. Am very impressed with this company! The quality of service, excellent condition on how the items were packaged and shipped. Also the items I order from this company comes as described and shown in the pictures.”
“I have ordered many items from this company and everything I've received is beautiful and well made.
One item I ordered was on back order and they kept in touch with me throughout the months, letting me know it was delayed. Once I decided I no longer wanted to wait, they kindly refunded my order plus shipping. Each time I've had a question, it was promptly answered.
I will purchase more in the future and highly recommend this company.”
“I have been dealing with Antique Farmhouse for almost a year, and everything I have purchased has been wonderful. I did have a issue with 2 items that arrived broken. I sent a picture and the items were replaced the next week.”
“I had a serious issue with an item that Antiquefarmhouse.com sent to me. I sent an email describing the problem to which I received a quick response from Jennifer in customer service. She asked for photos, which I sent, & only a little afterward, the problem was resolved - efficiently, courteously, equitably & completely. This business has wonderful items, good prices, fast delivery & excellent customer service! I love Antiquefarmhouse.com & have been a completely satisfied customer for several years now! Special thanks to Jennifer!”
“I ordered a rug and when it arrived, it was a color so remotely removed from what was shown online. I emailed them with pictures but it was never addressed. After back and forth with emails they never responded with an answer. Will never order from them again because I feel I can’t trust them to do the right thing”
“Good customer service is a hallmark of an excellent company. Of course, product, delivery and price all factor in, but without people representing and reflecting the standards of a company, it is not complete. Jennifer communicated effectively, followed through with details and maintained professional demeanor throughout as she worked with me. I am grateful.”
“Very pleasant experience. Products are wonderful very well made. I have ordered several things and plan on ordering more today. Shipping is fast too . Quick response to questions”
“I had order a corbel from Antique Farmhouse. They sent the wrong one. Lisa in customer service responded quickly and was able find the correct Corbel and sent it right out to be. Great customer service. Thank you Lisa.”
“I purchased two lamps and both harps and finials were not in the box. I have reached out to customer service and Jennifer has quickly responded and has emailed that they are working to have these items sent to me quickly. Harps maybe not such a big deal but to match the missing finials would have been very difficult. At this moment I don’t have the replacements but the prompt and professional customer service puts one at ease and I believe that the company intends to correct this problem. Jennifer is a great customer service representative for Antique Farmhouse
Cindy H”
“My first order. 3 items ordered. 2 items delivered. 1 item not received. When I try to inquire at the site, it will not allow me to log in, change the password or any thing to check out where my item is. I will soon have to file a complaint with my bank to cancel this order if I do not get a response within 48 hours.”
