“My order had arrived damaged and Jen from AF was very quick to respond and make things right! She was amazing and great customer service is very important to me!”
“I ordered a small, round accent table and it arrived with a crack down one side of the table top. You can actually see down to the floor with the way the wood is coming apart. The table is really nice and fits well in the space I intended it for, however, I am having to get a woodworker to repair the crack otherwise we will not be able to use it. Buyer beware as there are no returns!
From the Antique Farm House website:
Return Policy: This item is final sale and not eligible for return”
“I stumbled across the website while looking for a distributor of a particular foyer chandelier I have been coveting for my house. While in the process of completing my order, there was an online price adjustment due to supply chain issues and increases on their end. I contacted customer service and asked if they would be willing to honor the former price, i.e., what it was when I began shopping and put it in my cart the day prior. They responded promptly and agreed to honor the original price. It was great customer service and they won my loyalty!”
“I had always loved this site till lately.i don 't think they stock any thing.ships from vendors.hence the long wait time. Can not order seasonal. Won't get it in time.PLUS . they have priced themselves out of my reach.”
“The first item I ordered arrived damaged. The wonderful customer service which responded immediately by text/email informed me they would replace or refund. I decided to order a different size. They told me to keep the damaged item. I wasn't sure which item to order because I wasn't clear (there were 3 sizes to choose from) and my daughter wanted the "squatty" wooden lantern one so the kind customer service person picked the correct one. I asked if they could please make sure it would be packaged with enough material to protect it against damage and she assured me she would make a special effort to see that it would. Also being close to Christmas she assured me it would arrive in time for Christmas. All of this back and forth conversations was very prompt and clear and I can't say enough about the great customer service of this company. I have purchased at least 5 or 6 items from them and have always been pleased. Great company.”
“I stumbled on this website, and loved how unique their items were. I have since ordered several pieces and all are great quality and were delivered quickly. Love it!!!”
“I have bought many times from antique farmhouse but their customer service is terrible. I bought a Christmas table runner on October 29th. I am aware of the 15 day shipping policy and on I have reached out twice before about where is my order so this time I waited a little extra time knowing that their shipping is horrendous and I honestly wanted to give them the benefit of the doubt. I reach out on Nov 24 to check in on it and they said that it their might be an error in their vendors system but they would check. They never followed up with me. So I reached out and asked again, they said it might be sold out and offered a refund. They should have offered me a refund AND gave me a gift card. I like what they offer and presentation of sales events is great but I would rather find another place to shop and give my money to a company that actually cares about obtaining customers. It’s too much unknown about when you will actually get what you ordered. And by the way it’s 2021, people want what they ordered next day not in 2 weeks or a month of never.”
“My experience has been completely frustrating. I ordered and paid for a gift on November 3rd. I have been made aware of the shipping policy and if I had known I would never have placed an order with this company. I still do not have my order and tracking only shows shipping delayed. I’m sorry to say I will not be ordering from this company again.”
“I am sorry to say that my experience with Antique Farmhouse was not what I had hoped. Although their customer service was quick to respond. Their shipping process and communication notices were dissapointing. First, you have to wait 14 days before they even ship out your order, and then I never received a notice that my order was shipped and received through FedEx that supposedly delivered my order without my consent to leave on my front door without signing. Needless to say, I never received the bench I ordered $350 bench. On my proof of delivery notice, it didn't even have my name or complete address on it. I feel violated and very disappointed! :(”
“Antique farmhouse has the BEST customer service! I had an item that was slightly damaged due to shipping and they were so easy to work with on my issue and resolved my problem. They have wonderful products and again, excellent customer service! Will definitely be shopping with them again!”
“Antique Farmhouse has a wide variety of products. Most importantly, their customer service was efficient and friendly when handling a return. I look forward to shopping here again in the future.”
“I have ordered many items from Antique Farmhouse and love them all. Lovely, sometimes unique items. Great customer service too, if you ask a question they are so prompt with their answer.”
“I ordered the Retro Cows wall hanging. It’s beautiful and was perfect for our room. It had some large creases in it and when I messaged Antique Farmhouse they were quick to contact me. Their customer service is great and would not hesitate to order from them again.”
“I have bought from antique farmhouse multiple times and honestly I think some of these good reviews may have been paid for because theres just no way. I ordered a quilt and some shams a month ago and they are still yet to be shipped out. the whole “15 day window” is complete bs. They just say that so they can slack off to the very last day and then finally ship. finally got an email yesterday saying that my order shipped and I was so excited, then I checked and only the shams shipped?? when I ordered the quilt the same day? you guys need to get your sh** together, not fair to make people pay for shipping and then have to wait for over a month to even get a tracking number. cute and unique products but horrible service.”
“I love Antique Farmhouse! Their items are unique and their customer service is great! I recently received an item with a defect and they took care of it immediately; I had a replacement a week later.”
