“Damaged item arrived at an exceptionally fast rate. To be fair I think it was Yodel. The box was squashed and damaged on one side. The product suffered due to mishandling. I feel this reflects really bad on Aosom as they have many item go out in good to pristine condition only to be treated like junk by the chosen courier.”
“I had never heard of Aosom and had not seen these poor reviews before ordering, or I would not have bought from them at all. However, I have absoutely no complaints. Price was competitive, ordered Mon afternoon and delivered by courier (tracked) Wed morning, item in pristine condition. Obviously, I can't comment on their customer complaints service or returns/refunds system, but to accuse the company of being bankrupt and corrupt is probably libellous.”
“Ordered a reclining office chair and stool from Aosom.. delivery took 2 working days even with the recent bad weather.. Great solid chair and very easy to assemble”
“DO NOT PLACE ORDERS THE COMPANY IS BANKRUPT! THEY DO NOT ANSWER CALLS AND ACCEPT NO RETURNS! DO NOT WASTE YOUR MONEY AND TIME! FILE A DISPUTE WITH YOUR BANK OR PAYPAL WHILE YOU STILL CAN TO GET YOUR MONEY BACK! I AM MYSELF IN THE MIDDLE OF THE DISPUTE ON PAYPAL AND THE MERCHANT DOES NOT RESPOND, SO I GUESS I WILL HAVE TO ESCALATE IT TO PAYPAL TO DEAL WITH THIS CORRUPT COMPANY!”
“Do not buy! avoid!
No customer service, does not answer calls or reply to emails.
Impossible to return items as they just ignore all calls and emails.
Never received a reply at all after 3 weeks.”
“We don't advise anyone to buy products from aosom. A lots of unreal reviews on their website, we purchased a battery operated Ride on backhoe for him for Christmas. The brand new item the battery would not charge.
To make a long story short, they would not give me a new battery or refund the moneny. This company is impossible to deal with with no help in resolving your problems. Customer service are very rude, and in my opinion incompetent. Anyone thinking about buying any of their products, DO NOT BUY FROM AOSOM! TRY AMAZON OR ORTHERS!!!”
“My order arrived damaged. However, delivery was quick within 48hrs and Aosom rectified the issue straight away. Aosom customer service representatives were extremely polite and helpful. Communication was prompt and clear. The damaged item was resolved without a fuss. Overall outstanding customer service provided throughout. Would confidently recommend to others.”
“I ordered a flywheel bike which arrived slightly damaged. Aosom quickly rectified the issue. Initial delivery was quick within 48hrs . Amazing customer service, very polite and happy to assist. Very pleased with the overall experience.”
“AOSOM POOR QUALITY AND POOR CUSTOMER SERVICE
Consumers BEWARE when dealing with this company. I placed an order for 6 chairs. The first problem was that one chair was damaged from behind. Spoke with Kyle. Kyle provided great customer service and the chair replacement was here less than a week. Problem is, the chair delivered was slightly different as the back was Velcro on the back bottom vs. the ones I had were stitched all the way down along the sides. The chair sent was also dirty on the bottom. So I called and spoke with Vera. She asked me to send her pictures so that she could see the differences in the chairs. She NEVER contacted me back. I had to email request to her requesting the status of the order. Evelyn replies back that I ORDERED THE WRONG CHAIR and therefore, a replacement will not be sent. It was evident that she did not look at the photos to see that the chairs did not match my orders. So I called today. The connection was terrible and wait-time was long. I finally spoke with Kim. The connection was so bad, I asked her to call me back. She said she will call me right back. She did not. Now I am REALLY angry about the customer service. Called back and finally spoke with Richard. I’m irritated, while trying to explain what has happened. He tells me that he is “almost certain” that I will still get the “wrong” chair, because this is a new “batch” manufactured, so the best he could do is credit me the cost of the one chair. So I tried to explain to him that I am trying to get a set of six matching chairs for my dining room table and I have to accept one that does not match the others!?!” I told him, that if I had been informed that the chair being sent would not match, then I would have kept the boxes of the others, but I have already assembled the five chairs, because I was under the impression that the matching 6th chair was on its way. I asked Richard, well can you send me 5 more of the other chairs from the new batch so at least my chairs will match, and I can return to you the first five I received, so that at least my chairs will match. He said no, and continued to hum a song in my ear as he credits me for sending me the wrong chair! These chairs are of poor quality, and the customer service is terrible to say the least. I will NEVER do business with this company again.
AOSOM POOR QUALITY AND POOR CUSTOMER SERVICE”
“Warning: Most of the positive reviews here are not the real buyers!
Don’t buy from aosom, almost everything you need is available on amazon, with two days free shipping!
My friend ordered a puppy playpen. It doesn't work so she wanted to return it. Was told she would have to arrange courier and pay herself which was going to cost as much as the item. Poor quality products and bad customer service. Extremely annoyed. We would never buy from aosom again.”
“My item arrived damaged and what did arrive is extremely poor quality especially considering how much the product cost, I contacted customer service who 'were unable to see photos attached'! I certainly wouldn't recommend this company or use again.”
“Purchased a small green house with…
Purchased a small green house with hinged lid in March. Not the best quality but for the price it was ok. But after just over 6 months one of the hinges have broken !!! A very very unhelpful customer service tells me sorry we can not do anything as it was purchased over 6 months ago so there is nothing they can do !! Surely an product which is meant to be used outside should last longer then seven months I did not expect this to be an annual purchase!!. What a terrible policy, clearly they don’t care about customers once they got your money”
“If only I could give no stars. Customer service is non-existent. Desk instruction are not clear. Pieces numbered incorrectly. General poor service. DO NOT BUY FROM THIS SITE OR COMPANY. Good luck if you do.”
“Please do not buy anything from this sham of a company, they have no customer service whatsoever they lie to you , my personal experience as a first and last customer is they took my order and my money and after 10 e mails I finally got an answer telling me my goods were lost in transit and I would receive a refund for which I am still waiting, they use covid as an excuse for terrible service but they have staff to monitor reviews and take down negative ones I know this for a fact as they have deleted several of my reviews that I have posted as they were negative, I find it alarming they have staff to monitor reviews but no staff to answer e mails or telephone calls DO NOT BUY FROM THIS COMPANY AS YOU WILL REGRET IT”
“Dreadful experience, would never purchase from them again and would never recommend, furniture was damaged On arrival, after endless emails I eventually had it returned, this was in May I am now in the process of raising a dispute with the help of pay pal as I still have not received my refund of almost £700, appalling Customer service and company,”
“Ordered two garden furnitures by mistake on the 4th of June. Tried phoning them on the fifth of June with no answer. Emailed to cancel the two orders and on the same day orders went through extremely fast and had no email reply on the request for cancellation. Delivery service Palletways contacted me on the 8th of June for a delivery slot. I told them that I had cancelled my orders and the goods to be returned back to MH STAR UK LTD. On the 9th of June they had received the goods and signed for by Mr Grieveson and Mr Harrison.
MH STAR UK LTD
NOTTINGHAMSHIRE WAY
WEST MOOR PARK
DONCASTER
SOUTH YORKSHIRE
DN3 3FG
GB
On the 17th of June I had the following reply:
"Good Afternoon,
Thank you for your message.
We are sorry to hear you would like to cancel your order.
Please let us know once both orders have been refused and we will be able to issue your full refund.
Apologies for any inconvenience caused,
Kind regards,
Henna "
So does this mean I now have to wait another two weeks for another reply to get my money back? Absolutely shocking. You should've checked the order numbers, and then you would've realised the goods have already been returned. I have responded to your email, Henna, to inform you that I'm doing a claim through PayPal. Because, it seems you are taking more notice of reviews on Trustpilot then looking at your own emails.”
“Quick Delivery had a issue with the sun bed I purchased but I had excellent customer service my email was answered very quickly and the issue Resolved within a few days would have given 5 stars had there been no issues”
“I wish I could give 0 stars, even 1 star seems to generous. A faulty product was delivered, I emailed them about 3 times before I got a response asking if I would keep the product for 15% refund. I emailed back saying I wasn't interested as the product was faulty and it was of no use to me. I've emailed back 6 times so far, no reply at all. when you can the call centre they say they are not taking calls due to covid 19”
“I'm still waiting for a refund for my faulty garden set that was delivered on 12th May. Complaint now filed with Trading Standards as you are in breach of consumer rights”
