“I'm still waiting for a refund for my faulty garden set that was delivered on 12th May. Complaint now filed with Trading Standards as you are in breach of consumer rights”
“ROBBED OF MONEY. NO CUSTOMER SERVICE.
I bought an Outdoor Heater on the 23rd May. It was dispatched quickly but the courier Yodel lost the parcel, after they wrongly scanned it as delivered. I tried to call Aosom to inform them and either get a replacement or a refund. However their call centre is not taking calls due to Covid-19. Filled out their online form 'wheres my order' on the 30th May. No reply. Emailed them on the 6th June. No reply. Messaged them again on the 8th June. Still absolutely nothing. Aosom's customer service is non existing. I feel they do not care about their customers and that I have basically been robbed of no small amount of money. DO NOT BUY from Aosom ever.”
“Having ordered an ottoman bench from Amazon it came perfectly with no issues. Having ordered from the aosom website directly the quality dropped, the color of the black pu leather had some discoloration and also one of the ottoman had one of the hinges broken which I fixed. Order from Amazon but don't bother directly from their website because they are not giving the same care and sending less quality product”
“Not worth the money. I bought the Outsunny 5-Seater Outdoor Garden PP Rattan Effect Furniture Set w/ Cushion Grey. Cheap plastic, extremely difficult to assemble with terrible instructions, parts break when fitting together, no back cushions so very uncomfortable . Would not recommend this product”
“My order has not been shipped even after 5 working days...the online status shows order ready for pickup since 5 days...
Customer care is not replying even after 48hrs to my mails...
Donot know when I am gling to get orders or they overbooked the product and now not able to dispatch...
Regards
Deepak”
“Been trying to contact the company regarding my order was damaged. 1000204030 No contact number.Apparently they aren’t getting my images of the damaged good via the website so sent via email. No response back. very poor customer service. I wouldn’t recommend if you see this feel free to contact me and will remove this post. 07403266105.
Regards
Mr Everitt”
“I have order a truck for my boy birthday it turn up but didn’t turn on I have emailed them but nothing back I would love for someone to get in touch with me”
“Shockingly poor quality product, waste of money
Purchased an Outsunny Square Umbrella Parasol in July 2019. By March 2020 (I.e. 8 months later) it had snapped at the bottom through rust making it totally useless. Raised this issue with after sales support and the straight answer was can’t help as the 6-month product warranty has lapsed. So, in essence we had only 3 months of use of the parasol in the summer of 2019. On its website Aosom boasts “ We ensure we rely on the continuous core values we have instilled since day one - excellent products, innovative designs and superb customer service - all at a price which is affordable and within reach for all.“ Clearly, Aosom either has an overrated view of itself or, a very underrated understanding of ‘excellent products’, ‘superb customer service’ and ‘affordable’. Over £130 for a parasol which was only useful for 3 months is not affordable. It’s a waste of money.”
“Purchased an item confirmed invoice item was in stock at time of ordering
Next day I receive an email to advise item is out of stock and also doubled in price I checked the website which showed in stock seems they didn’t want to sell me the item for the price advertised not my mistake there’s totally misleading can’t contact anyone only via email which takes ages to respond absolute JOKE I’ll take my custom elsewhere”
“I purchased a Gazebo recently and the net curtains which came with it were badly made and of very inferior material and the zips were badly sewn in and flimsy.
The stitching was a mess too.
They were too short and didn't match in length or width.
And the middle ties where missing too.
I requested 4 new curtains to replace and customer service told me that they couldn't replace and to basically sort it out myself.
So we have a gazebo which is not fit for purpose.
Dont buy this gazebo!!”
“We purchased two rabbit hutches from Aosom UK. They were delivered in excellent condition and also early. They were very straight forward to build and of excellent quality. We are extremely pleased with them and will definitely purchase from Aosom UK again.
Many thanks.”
