“Absolutely terrible customer service. Only available via email in Hong Kong, not UK time slots.
Item sent via DHL and delivery was left in an unsecured back garden at kids playhouse. When returned home item was missing. Driver signed my name fraudulently as received.
AOVOPRO have stated they require handwritten documents be sent via email and WILL NOT provide form to add digital signature. They will not tell me how to raise a complaint. And the will not refund me.
I am now out of pocket for the item. I have no item and have no help from the company.
Extremely sub standard service and customer service. Absolutely disgraceful.”
“I was a bit sceptical first with the power of the scooter but it really takes well the hill the 20-25 degree hill was a bit challanging but i managed to climb it with around 10km/h and the 15-20 degree with a stable 25km/h (max speed was set to 31km/h also charge level was above 70%). Atfter 6km with 2 hill in -1C and in sport mode with 82kg the battery was around 64%. Also very fast shipping.”
“Excellent delivery time, well packaged, the product work straight out of the box, put a few reflecting on it, and stronger front light, the 4 side light are excellent.”
“I'm very happy to have bought the AOVO scooter because it helps me get to the places I need to go faster, it's a great value for money, it's not so heavy and it's very easy to handle”
“Brought a new scooter and with in a few weeks the screen wasnt reacting with the button i spoke to olivia on email and said they will send a new one out which i still haven’t received the only to tirn scooter off was to charge it now its not even charging or turning on i am not happy with this as with a month or two this should not be happening especially when buying a brand new one from the website”
“I bought an electric scooter directly from the AOVOPRO website. With less than a year of use, the display came off, and the battery had a drastic drop in performance (delivering around 50% of the initial capacity). I contacted the customer service of the website and substantiated my claims with photos, videos, and screenshots from my scooter's app. The person responsible for my assistance - Olivia, who had been responding promptly, offered me a new display and battery, which I thought was a great solution. However, I decided to inquire about the battery replacement process. Olivia promptly sent me a video tutorial on how to perform the replacement. After watching the video, I realized that it required cutting and connecting wires on the scooter's battery. Considering that I lack electrical or mechanical repair skills, I found it very risky to attempt this task, as I could potentially end up damaging the scooter further, which, despite its issues, still functions. Faced with this, I proposed to Olivia that, instead of taking the risk of this repair, I would prefer to receive a voucher equivalent to the value of the offered parts: the new display and battery, in the form of a discount on the website for the purchase of a new scooter. This way, as a consumer, I would have an additional expense, BUT I would have the assurance of owning a fully functioning scooter. Following this proposal, the person responsible for my assistance simply STOPPED responding to me. I sent this email with my counterproposal on 26/10, and after several days without a response, I sent a new email on 30/10, still without a reply. It is absurd to leave a customer with a problem that has already been verified talking to themselves. If this solution was not possible, at the very least, it should have been communicated, and a dialogue should have been maintained to find a reasonable solution. I am completely dissatisfied, not only with the product, which has shown an extremely short lifespan - almost disposable - but also with the customer service that simply leaves a consumer without a response, even after acknowledging the existence of a problem that should be resolved.”
“Il monopattino è arrivato in tempi brevi, non deve essere assemblato, si presenta con ottimi materiali, la frenata è buona e la carica dura molto. ottimo rapporto qualità prezzo.”
“Very bad customer experience, as my scooter faced a E7 error ( motor issue) in 3 months of purchase, as I have mailing the customer service for months and i have not receive the motor. the customer support assistant have delayed saying that they are in holidays and motors are not available in stock, which is very disappointing and i am not able to use scooter. the warrant is not helping me.”
