Apple Reviews

"I had an extremely disappointing and unethical experience at the Apple Store Dubai Mall. My USA iPhone 14 Pro started having issues after updating to iOS 18.2.1, including problems with the microphone, display freezing, and touch responsiveness.\r\nCASE ID :102529300239\r\nSince my AppleCare+ warranty was valid until January 31, 2025, I was advised by Apple Support USA to visit the Apple Store in Dubai Mall for a warranty replacement. On January 24, 2025, I received a replacement device, but after checking my service history, I discovered that the original camera had been removed and replaced with a cheap, non-genuine part\u2014without my knowledge or consent!\r\nThis is not just a service issue\u2014this is fraud. Apple promises to use only genuine parts, and I have clear evidence that the part swap was done illegally and without my approval.\r\nThis kind of dishonest action is a violation of customer trust and Apple\u2019s standards. \r\nIf no repair is made or if the device is returned without any repairs being done, the customer should be fully informed, and the device should be either returned to its original condition or repaired properly."

"I had an extremely disappointing and unethical experience at the Apple Store Dubai Mall. My USA iPhone 14 Pro started having issues after updating to iOS 18.2.1, including problems with the microphone, display freezing, and touch responsiveness.\r\nCASE ID :102529300239\r\nSince my AppleCare+ warranty was valid until January 31, 2025, I was advised by Apple Support USA to visit the Apple Store in Dubai Mall for a warranty replacement. On January 24, 2025, I received a replacement device, but after checking my service history, I discovered that the original camera had been removed and replaced with a cheap, non-genuine part\u2014without my knowledge or consent!\r\nThis is not just a service issue\u2014this is fraud. Apple promises to use only genuine parts, and I have clear evidence that the part swap was done illegally and without my approval.\r\nThis kind of dishonest action is a violation of customer trust and Apple\u2019s standards. \r\nIf no repair is made or if the device is returned without any repairs being done, the customer should be fully informed, and the device should be either returned to its original condition or repaired properly."

"The protester from MidwestAudit is a registered child S.O. that comes to this Apple location all of the time. This protester has been seen filming Apple customer's kids at Apple properties from the Midwest suburos to Chicago, and at residential properties during private events. If you see this protester near this Apple location, do NOT call Naperville police! They will not save your child! They do not care. Drive to the next county over and report to any department that is not in Naperville!"

"The protester from MidwestAudit is a registered child S.O. that comes to this Apple location all of the time. This protester has been seen filming Apple customer's kids at Apple properties from the Midwest suburos to Chicago, and at residential properties during private events. If you see this protester near this Apple location, do NOT call Naperville police! They will not save your child! They do not care. Drive to the next county over and report to any department that is not in Naperville!"

"While working security at the APPLE MAIN PLACE store in Naperville, I\u2019ve observed APPLE SR. MANAGER, GARY LITTLE, treat certain customers unfairly. He falsely accused an elderly Indiann customer of stealing an Apple display watch, in an incident which took place between September-October 2024. Other Apple employees were witnesses to the false accusations. The customer threatened to make a complaint against him for the accusations. He told the customer and his family to leave the store after the customer threatened to make a complaint. He told me not to write an incident report about this incident\r\n\r\nHe ultimately defamed me to my employer, tortiously interfered with my employment contract, and caused both my employer and Apple, Inc. to violate Title VII of Civil Rights Act of 1964. I am in process of making a complaint to the NAACP, U.S. EEOC, Rainbow PUSH Coalition, and every source I find so they can do an internal investigation on GARY LITTLE, and so I can get back the income I lost from him causing me to be permanently removed from all of Apple, Inc.\u2019s contracted sites, out of retaliation in a separate incident. I was trying to help a customer with information to apples customer support team so the customer could make a legal complaint against him since the customer did not think he was being treated fairly. I was a witness to the unfair treatments."

"I bought a new iPhone 13 in December 2024.from BestBuy Grand Forks, not Dakota. The phone started heating up, made some buzzing sound and also freezes from time to time sometimes I cannot power off. Just freezes.\r\n\r\nSpoke with Apple Support representatives and supervisor told to take to Best Buy from where I bought the phone from.\r\nto get it checked up and to get another they refused to help or diagnose the phone.\r\nThey said it was not the problem that I should talk to an Apple Support customer service horrible customer service. \r\nThe staffs were rude unattended and didn\u2019t care didn\u2019t even bother to help me And ignored me in fact at Best Buy, Grand Forks\r\nI highly recommend people to avoid Best Buy grand folks for their horrible customer service. 1* One star, (rude, unresponsive i negative attitude anddid not care. They said it was Apple\u2018s problem, not their problem. Even though I had AppleCare.\r\n\r\n AppleCare+\r\nAppleCare+ gives you technical support and hardware protection, including accidental damage, as often as you need.\r\nThere are 18 days remaining to add AppleCare+ coverage for this iPhone.\r\n\r\nCall up Apple Support said kyra apple support rep said she would take care and said they would replace my phone give me a new phone, she hung up and said she would call me later, but I did not receive a call from her, just she sent me an email said she would call me back but I did not receive any response from her. I have called. \r\nI have sent three emails and I\u2019ve tried to get in touch with Apple Support but they are not able to connect me with Kyra. I just don\u2019t know what\u2019s going on,and they would but they hung up,\r\n\r\nCall up Apple Support rep next day got another instruction was not helpful. Ask me to pay $684.20 problem not solved.\r\nSpoke with the second representative from Apple Support was not helpful.\r\n\r\nAsk to speak with a manager, they refuse to give me one and said they said I have to speak with them, but they were not able to resolve the problem. \r\nSpoke with a third representative from Apple Support still no response they are not willing to take responsibility and make excuses.\r\n I asked to speak with to a manager and they refused to connect me with a manager.\r\n I wanted to file a grievance complaint with Apple but I have no contact number to directly call???\r\n\r\nDo not buy iPhone from Apple. Customer service sucks.\r\n\r\nI am looking to file a grievance complaint against customer service. I am stuck with a phone. I paid almost $600. It\u2019s been 1half months and it\u2019s not working properly.\r\nBeware Apple Support customer service is not not helpful when there is a dispute\r\n\r\nIt has been very stressful, frustrating and has caused me stress. I have no answer I need help. Who do I speak to? I don\u2019t know to resolve this problem.\r\nIs there a phone contact to reach a manager to file a grievance.\r\nAll I needed Apple to replace this defect phone and get me another phone I have paid for , instead they asked me for more money to hold $682. 47 as a holding fee + mailing fees 31.32 they asked for my debit card for the feesso that they could get access to it .i don\u2019t feel giving my hard earned money.\r\n\r\nApple will be held accountable for any damages or bodily injury caused by the iPhone 13, if it explodes or catches on fire an Apple will be held responsible.\r\nMyiPhone 13 freezes, gets hot, freezes,sometimes i can\u2019t shut it Off even I press \u2018Power off\u2019.\r\nApple will be held responsible. \r\nI just don\u2019t know who and how to get in contact with them. They refuse to give me any manager or to file a grievance with a manager personally, someone help me.\r\nIs there a direct number for A Manager to file a"

"I bought a new iPhone 13 in December 2024.from BestBuy Grand Forks, not Dakota. The phone started heating up, made some buzzing sound and also freezes from time to time sometimes I cannot power off. Just freezes.\r\n\r\nSpoke with Apple Support representatives and supervisor told to take to Best Buy from where I bought the phone from.\r\nto get it checked up and to get another they refused to help or diagnose the phone.\r\nThey said it was not the problem that I should talk to an Apple Support customer service horrible customer service. \r\nThe staffs were rude unattended and didn\u2019t care didn\u2019t even bother to help me And ignored me in fact at Best Buy, Grand Forks\r\nI highly recommend people to avoid Best Buy grand folks for their horrible customer service. 1* One star, (rude, unresponsive i negative attitude anddid not care. They said it was Apple\u2018s problem, not their problem. Even though I had AppleCare.\r\n\r\n AppleCare+\r\nAppleCare+ gives you technical support and hardware protection, including accidental damage, as often as you need.\r\nThere are 18 days remaining to add AppleCare+ coverage for this iPhone.\r\n\r\nCall up Apple Support said kyra apple support rep said she would take care and said they would replace my phone give me a new phone, she hung up and said she would call me later, but I did not receive a call from her, just she sent me an email said she would call me back but I did not receive any response from her. I have called. \r\nI have sent three emails and I\u2019ve tried to get in touch with Apple Support but they are not able to connect me with Kyra. I just don\u2019t know what\u2019s going on,and they would but they hung up,\r\n\r\nCall up Apple Support rep next day got another instruction was not helpful. Ask me to pay $684.20 problem not solved.\r\nSpoke with the second representative from Apple Support was not helpful.\r\n\r\nAsk to speak with a manager, they refuse to give me one and said they said I have to speak with them, but they were not able to resolve the problem. \r\nSpoke with a third representative from Apple Support still no response they are not willing to take responsibility and make excuses.\r\n I asked to speak with to a manager and they refused to connect me with a manager.\r\n I wanted to file a grievance complaint with Apple but I have no contact number to directly call???\r\n\r\nDo not buy iPhone from Apple. Customer service sucks.\r\n\r\nI am looking to file a grievance complaint against customer service. I am stuck with a phone. I paid almost $600. It\u2019s been 1half months and it\u2019s not working properly.\r\nBeware Apple Support customer service is not not helpful when there is a dispute\r\n\r\nIt has been very stressful, frustrating and has caused me stress. I have no answer I need help. Who do I speak to? I don\u2019t know to resolve this problem.\r\nIs there a phone contact to reach a manager to file a grievance.\r\nAll I needed Apple to replace this defect phone and get me another phone I have paid for , instead they asked me for more money to hold $682. 47 as a holding fee + mailing fees 31.32 they asked for my debit card for the feesso that they could get access to it .i don\u2019t feel giving my hard earned money.\r\n\r\nApple will be held accountable for any damages or bodily injury caused by the iPhone 13, if it explodes or catches on fire an Apple will be held responsible.\r\nMyiPhone 13 freezes, gets hot, freezes,sometimes i can\u2019t shut it Off even I press \u2018Power off\u2019.\r\nApple will be held responsible. \r\nI just don\u2019t know who and how to get in contact with them. They refuse to give me any manager or to file a grievance with a manager personally, someone help me.\r\nIs there a direct number for A Manager to file a"