Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 9,458 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 9,458 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 9/01/25 and still waiting on delivery,very poor service cannot believe it take so long to come from Sydney.Starting to think it coming from China omg.”

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Posted 9 months ago

“Product took over 6 weeks to arrive. On organising delivery date organiser completely ignored comment not to deliver in morning and only afternoon and delivered first thing in the morning.”

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Posted 9 months ago

“Purchased DVD player on 3/1/24 still waiting for delivery on 14/1/24.”

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Posted 10 months ago

“If I could, it would be a zero. Terrible delivery service. Where are my appliances???”

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Posted 10 months ago

“I was asked for a review before I had received the goods that I ordered, which is rather surprising. I am waiting for the item to be delivered”

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Posted 10 months ago

“Yet to receive my package - your courier (Aramex) is hopeless despite my contacting them and speaking to their customer service too!! I am very dissatisfied and disappointed - this was not a cheap item too. You have my money and I don’t have my goods.”

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Posted 10 months ago

“They ship with Aramex who are absolutely useless. My package has been in my city for 10 days and still hasn't been delivered.”

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Posted 10 months ago

“Sorry can't write a positive review because we haven't received our telly. Ordered on 26/12 and here we are on 7th Jan, nearly 2 weeks later, with no telly after the courier Aramax sent me a message to say it would arrive on 2 Jan. I've emailed them but their reply said nothing useful. Not happy.”

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Posted 10 months ago

“I still haven't received the delivery 9 days after dispatch... not happy”

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Posted 10 months ago

“Still waiting for arrival, they should let you know that they don’t have stock and will take longer to be delivered”

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Posted 10 months ago

“Absolutely hopeless. Ordered an item for a Christmas present. Originally I put in my address for delivery however I needed to change the address. In the order confirmation email, it states for any changes, please contact them. I did. I wrote an email stating that the address needed to be changed. I did not get a reply so I called them (Appliance Central) the next day. The order had not been shipped and the staff member i spoke with, verified the change of address, read it back to me from the email and mentioned they use Hunter Express for the delivery area. 3 days for Christmas, my order arrives at the original address. Yep, they did not change it. Again I call them and they said they will have the item redirect to the correct address. Mind you, I had to pay $60 for the redirection. On the 2nd of January, I get an email saying that the item has been delivered. No it wasnt! Aramex returned the item to the store. Again I call Appliance Central. I was spun some rubbish story about how they had submitted the redirection but armarex had not followed through. I say a rubbish story asI called armarex to check what was going on and they said they had not heard from myself for the redirection. I mentioned that the store had redirected it and they said they they did not. Now, I get a new update on the same day, 2nd of January saying they the package has been dispatched. Yep. This was an email containing a link to track the item with aramex. aramex? They said on the phone you use Hunter Express for area. After checking, it is even listed on their website! It is ow the 5th of January and the item has still not been collected from the store. Tracking says that the item is not ready for collection. People, please, stay away from this place. They are absolutely hopeless. I will also add, the when you call, they deny that you spoke with them or other staff. They all say, no it was not me you spoke with. Items may be cheaper here but it will cost you in the end run. You have been warned! I will never, EVER use this place again.”

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Posted 10 months ago

“I got a faulty 75 inch TV for new years eve. Repair process is horrible.”

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Posted 10 months ago

“I still don’t have my coffee machine. It was sent via Amarex who stated delivery by the 22nd Dec but still not here. Maybe there were other delivery options but the stated delivery date was ok with me. I also know it’s Christmas and deliveries can be delayed etc, but the tracking has zero info. Happy to change the review if/when it gets here but for now I’m still not sure if this site is a scam or not. I’m pretty sure it is just Amarex, they seem pretty incompetent. I’m sure it’s an automated request, but maybe they should not ask for a review until the package has been delivered.”

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Posted 10 months ago

“The microwave arrived with a smashed glass in the door. I sent photos and complaint a week ago and no response as yet.”

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Posted 10 months ago

“Broken product, no responses, no refund. I should have listened to the bad reviews online with the broken products. I will NEVER order from here again.”

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Posted 10 months ago

“You promised the delivery in 4 days, that was 3 weeks ago. Terrible service. Very dissatisfied and disappointed”

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Posted 10 months ago

“Appalling customer service. Came to the day before our fridge was supposed go be delivered and they told us they didn't have our fridge. No apology or solution offered.”

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Posted 10 months ago

“I still haven't receive my parcel!!!! It was sent out on the 18th, how long will it take to send from Sydney to Central Coast???”

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Posted 10 months ago

“I purchased this item on 24th Nov and yet to receive it. Your courier service (Aramex) left a calling card on 14 Dec. I was home and the incompetent driver did not even buzz my apartment. There is ample parking at front of apartment building so I don't accept this as an excuse. I have attempted numerous times to request confirmation of delivery date but been ignored”

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Posted 10 months ago

“Just bought a 77 inch LG G3. It was delivered and is not working. Contacted appliance central and told to write an email. Wrote the email and no one has responded. Spent $6000 on a tv that does not work and no help from appliance central. Have now contacted ACCC. You are better off sticking to the major retailers like Harvey Norman and JB HIFI.”

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Posted 10 months ago

Appliance Central is rated 4.5 based on 9,458 reviews