Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 9,465 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 9,465 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car was damaged when fridge was delivered. Delivery guy lost balance of trolley hitting my sons car causing panel damage. We have made contact with appliance central but yet to get a response. Will be claiming through their public liability insurance if they don’t contact me by Friday 27/02/23”

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Posted 1 year ago

“Price kept changing. Took a refund.”

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Posted 1 year ago

“Delivery delays to the max! Why should customers suffer??”

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Posted 1 year ago

“Never went through with the purchase as their delivery contractor who was rude and abrupt was unable to deliver the goods in a more suitable time window. Was told it is what it is and they can’t help, we had to request a full refund. Won’t be purchasing from them again.”

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Posted 1 year ago

“Order was placed 2 weeks ago.I tem has not been dispatched. No communication as to when it will be dispatched. Very poor customer SERVICE.FRUSTRATED AND DISAPPOINTED”

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Posted 1 year ago

“Over a week and still waiting delivery. Your customer service people seem nice however delivery is non existent”

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Posted 1 year ago

“Ordered from your company on Dec 27th 2022, (order reference 151243), was given a 1-2 weeks lead time. Understand that it was Christmas and New Year's break, and I accepted it. Rang up twice in January (last call to your CS on 9th January 2023), no change in the situation. I rang up on 17th January (a full three weeks after the order and you took my full payment through credit card) and was told: 1. There was no progress from Delonghi and the wait time is still one to two weeks; and that 2. if I'm so urgently wanting to get the unit I can get the other unit in stock or just get a refund. I asked if your company did any tracking with Delonghi and wasn't given any reply at all. I told the CS (Ben) that was not acceptable and that I demand that getting in touch with Delonghi for a more accurate day of availability. It was ignored I called up again and cancelled the order and placed the purchase elsewhere which I can pick up the unit within 48 hrs. The same unit of Delonghi DD230P. The service I received was so unsatisfactory that I would not consider anymore and I would NOT recommend to anyone buying from you unless for items you have stock.”

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Posted 1 year ago

“I am still awaiting delivery of an item I ordered on 30 Dec 22. I have no advice as to its whereabouts. It was originally promised in 10/15 days, I accepted that the holidays came in between but I am finding this quite ridiculous and unless I get a firm shipping date for my order 151844, I shall be requesting my bank to deny this payment and I have my funds returned”

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Posted 1 year ago

“I have received an email from Appliance Central to provide them with a review. On the 5th Jan 2023, I purchased a soundbar from them. They said 3 working days for delivery, I thought that was reasonable. It's now 16th Jan, I have requested their courier, Aramex to advise me of a delivery date. It is still in transit from Sydney to metropolitan Adelaide! I've been given no delivery date from Aramex. I saved under $60 buying through Appliance Central rather than going to JB's, Harvey Norman etc. There is no way I would wait this long to save such a small amount of money. I will never use Appliance Central again, Aramex couriers are the worst. Don't use Appliance Central.”

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Posted 1 year ago

“Their software glitches, charged me twice. Now I'm having a hard time getting them to collect one for refund.”

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Posted 1 year ago

“Purchased a Hisense Smart TV and after 5 mins of use the screen was covered in distorted coloured lines making it unusable. Spent a week calling Appliance Central help line and still don't know when, where or who is going to repair. Won't responded to email or call back. Had to ring all week for you to hum and har. Not a great experience!”

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Posted 1 year ago

“Received faulty product. Offered to return or drop off to their chosen repairer. Wanted me to claim under warranty. Panasonic said as new they need to replace. No further communication. Have had to get PayPal involved.”

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Posted 1 year ago

“Haven't got the product yet. A bit disappointing”

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Posted 1 year ago

“I ordered the removal and set up but they didn't connect the pipe properly so when I started using it, it flooded.”

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Posted 1 year ago

“I haven't received it yet”

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Posted 1 year ago

“Still waiting for my TV - was advised it will take 1-2 weeks! No updates since money was taken!”

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Posted 1 year ago

“Have not received product. Shipping time well over estimate.”

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Posted 1 year ago

“is still not delivered. this is very poor service with no communication. so when is it going to be delivered?”

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Posted 1 year ago

“The delivery was atrocious, was supposed to be delivered on the 30 December I was given confirmation of this. When it didn’t come by the afternoon I called and was told that it was now going to come on the 31st. Good bye New Year’s Eve plans. I asked multiple time if it could come in the morning so I could keep my plans it finally arrived at like 5 that night. Then I had to convince the delivery people to bring it in. They said it’s too big and has to stay out the front. Finally they brought it in. I was told the fridge would be installed when I ordered. This definitely didn’t happen. Left the box and rubbish in the drive way. Definitely don’t bother buying from this place. Another lesion in you get what you pay for. The whole experience was terrible.”

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Posted 1 year ago

“After we paid for this TV I saw it online at Powerland for $16 cheaper!!! Then a bad experience with Aramex who said it was coming yesterday. Stayed home all day but they never came. Delivery was today instead. Would not buy from Appliance Central again based on unreliable home delivery company Aramex they use.”

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Posted 1 year ago

Appliance Central is rated 4.5 based on 9,465 reviews