Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,886 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, only downside was additonal call about a "different" extended warranty on offer! Otherwise a good experience.”

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Posted 7 months ago

“I'd like to know why the item is now advertised at being £700 pounds and is now reduced to £549.97 and I paid £609.92 including delivery. I think you need to refund me some money.”

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Posted 7 months ago

“Simple Straight Forward and Delivered when promised”

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Posted 7 months ago

“Amazing service especially Holly she went beyond helpfull. I was kept up to date on delivery and phoned 30 minutes before arrival time. Excellent price”

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Posted 7 months ago

“Please turn off the light as you leave.”

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Posted 7 months ago

“SImple, straightforward ordering at a good price and superfast delivery at the time specified whilst buying. Good job!”

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Posted 7 months ago

“Good after sales customer service”

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Posted 7 months ago

“Excellent from start to finish. Great communication. The delivery men, were courteous and very helpful. Cannot comment on the washer yet as not yet installed, but don’t doubt it will be fine”

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Posted 7 months ago

“The only thing that let down the whole experience was me! I forgot to make 1 crucial measurement when ordering a replacement dryer. Realised on the day of delivery that it wouldn't fit through the door frame. Drivers and AD were excellent and dealt with the cancellation and full order refund swiftly. Great company”

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Posted 7 months ago

“Efficient service: good price, good delivery times… so, overall, very happy.”

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Posted 7 months ago

“Excellent service-fast delivery”

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Posted 7 months ago

“Ordering and delivery was fantastic! Driver was nice and polite. The dehumidifier works good but to open the drawer to empty, absolutely ridiculous, you fight to get it open then it causes floods in the room you put it in. Don't why is causes such a mess”

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Posted 7 months ago

“Having researched the product, the price and free delivery was what attracted me to this site. I specified a delivery date, they sent a message with a 1 hour window and delivered on time. Very happy with my purchase and will use again.”

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Posted 7 months ago

“Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated”

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Posted 7 months ago

“Service and price extremely satisfied customer”

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Posted 7 months ago

“After a problem with uploading photos and videos of a faulty item which caused some anxiety Appliances Direct speedily rectified the situation and the issue was happily sorted.”

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Posted 7 months ago

“my first purchase with Appliance direct. Ordered Saturday 12.00 am arrived Monday 48h communication by txt and email tracked and a courtesy call on the delivery day . postage reasonable well done over all and i will be using them again”

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Posted 8 months ago

“There were parts missing from the product and a damaged panel. The box was undamaged so the problem rests with the manufacturer. Appliances Direct collected the product and refunded in good time.”

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Posted 8 months ago

“I have one little gripe but overall I’m very, very pleased with the service. The gripe being, the item I was looking at was £307 (lower than any other site in my search).I kept viewing the item throughout day pondering whether to buy. It wasn’t until the next day when I decided to buy and the price had gone up to £319. Granted not a massive amount but it did make me wonder that the more hits the product got the price would increase. Right or wrong I just didn’t think it was ethical. That said, the service, delivery and communication was excellent.”

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Posted 8 months ago

“Excellent Customer service”

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Posted 8 months ago

Appliances Direct is rated 4.2 based on 5,886 reviews