Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve got mixed feelings about my recent purchase from Appliances Direct. I bought a top rated record player. The price was good. I was notified delivery would be on the Wednesday. It arrived a day ahead of schedule. That would have been good if the delivery company hadn’t left it outside my back door in the rain. The large sticky address label had been stuck directly onto the record player box, with no additional protective packing or covering around the box. All of that is not good because I bought the record player to give as a gift.”

Helpful Report

Posted 2 years ago

“On the day of planned delivery for my fridge freezer, I got a message stating "Due to issues within the warehouse the stock has not been received into the correct depot to complete your delivery today. We will contact you as soon as we have an update. Sorry for any inconvenience caused", no contact since. Unfortunate as I had to arrange time off work in advance of the delivery and have arranged temporary storage of my cold and frozen goods. Disappointing experience.”

Helpful Report

Posted 2 years ago

“We could not find a Dyson V10 extra locally and decided to order via Appliances direct who had a similar price and more importantly the item in stock! The item was delivered very quickly - no issues - no fuss.”

Helpful Report

Posted 2 years ago

“First delivery 2 ovens really badly damaged. But to be fair they got new ones out quickly. But my hob that should of been delivered 10 days ago they have changed my delivery date 3 times. I have been charged £200 off my granite templaters cause it wasn’t on site.”

Helpful Report

Posted 2 years ago

“cooker was faulty and I want to return it. Appliances direct have ignored my request to return it.”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Quick delivery as described works well.”

Helpful Report

Posted 2 years ago

“Firstly I never write reviews immediately upon receiving an item. It's been 7 weeks now since I first ordered the dehumidifier. The first one lasted 3 days then decided to die, upon calling AD they arranged the collection and redelivery without any issues. The replacement has been working as expected since. The company fulfilled my expectations and I've already recommended them to my nephew.”

Helpful Report

Posted 2 years ago

“One of the worst customer service experiences I've ever encountered. Passive aggressive rude staff and awefull afters ales care. Would never dream of using ever again and would warn others that if after care is important to you look elsewhere”

Helpful Report

Posted 2 years ago

“Excellent customer service before buying my samsumg A72 phone. Price a little more expensive than some sights and I wasn't happy that I had to pay postage. However having had a few problems from another site decided to go with AD. No comment on returns or refunds.”

Helpful Report

Posted 2 years ago

“Good service- arrived a day early and polite staff.”

Helpful Report

Posted 2 years ago

“My experience was excellent - I ordered a washing machine on Friday and it arrivedand was carefully installed by their team on the Tuesday. I have heard from others of long delays with deliveries due to a company reorganisation but that wasn't my experience.”

Helpful Report

Posted 2 years ago

“Delivered on time by Arrowxl who were first class. In terms of the item purchased it was goo value for money. the anoying thing was the 'follow up' phone call to check that my on line order was correct. In actual fact this is just a sales call to buy extended warranty products.”

Helpful Report

Posted 2 years ago

“Ordered my product and it arrived within 24 hours as expected. Delivery prompt and courteous. Product exactly as expected. Very happy so far”

Helpful Report

Posted 2 years ago

“Delivered two days earlier than first advised, courier kept me updated.”

Helpful Report

Posted 2 years ago

“Everything worked like clockwork.”

Helpful Report

Posted 2 years ago

“Next day delivery despite only paying for standard delivery!”

Helpful Report

Posted 2 years ago

“Product delivery was out back around 5 times”

Helpful Report

Posted 2 years ago

“Great customer service with a delivery team to match. Would highly recommend.”

Helpful Report

Posted 2 years ago

“Easy to buy on site. Great information on products. Good customer service. Drivers brought my product up to my flat. Lovely and polite. Definitely use again”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews