Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,886 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price, great customer support and fast delivery.”

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Posted 6 months ago

“Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.”

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Posted 6 months ago

“Easy ordering,quick reply and delivery. Overall a very good service.”

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Posted 6 months ago

“Excellent service. Next day delivery ood price nice delivery men. No complaints will use again. And excellent customer service. Problem rectified very professionally and quickly.”

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Posted 6 months ago

“Fabulous friendly staff, they went out of their way to help ,nothing was to much trouble. A1 service and product.”

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Posted 7 months ago

“I ordered a dehumidifier and when we used it there was water coming from where it shouldn’t be. I rang customer services and got through immediately, they transferred me to a technician who helped on the phone. I had to return the item for checking and was offered a full refund including the postage. Both delivery and collection were agreed in advance and communication throughout was very good. I would recommend using Appliance Direct as the service was great.”

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Posted 7 months ago

“Amazing service from ordering to delivery”

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Posted 7 months ago

“Great service and communication fast friendly delivery”

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Posted 7 months ago

“Excellent service, really went above and beyond and exceeded my expectations!”

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Posted 7 months ago

“Easy and reliable process start to finish”

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Posted 7 months ago

“Original purchase trouble free and efficient, subsequent warranty issue resolved very quickly, replacement unit delivered within 6 days. Surprisingly straightforward.”

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Posted 7 months ago

“Dehumidifier stopped working after 3 months, rang customer service and was told they would pick it up and repair it after 1 week was informed that they couldn't repair it and would replace it with a new one Received the replacement in 3 days Very pleased with this company and would definitely use them again”

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Posted 7 months ago

“I purchased a 50 inch electric fire place for £579.00. After purchase you then send me advertising emails stating item was £699.99 and now reduced to £499.99. When I phone to complain you start your story that you get these items from different suppliers and change prices. You won't honour the price and refund the difference.. won't be using you again.”

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Posted 7 months ago

“Cant fault them dishwasher broke down had a chat wuth them and a new one deluvered within 24 hours”

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Posted 7 months ago

“We are very happy with the service from this company. We ordered a new cooker and chose which delivery date suited us best. We received a phone call from the company to confirm our order details I.e. the size of the cooker which we had ordered and were told we would be contacted the day before the delivery date with a time range which was duly done. On the date of delivery the delivery man phoned at 8am to say they would be with us in an hour. Cooker delivered on time with great care. Good cooker at very reasonable price. I would definitely order from them again”

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Posted 7 months ago

“Excellent response to a broken flymo, under warranty. Very quick turn around, and prompt delivery of replacement. Thanks.”

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Posted 7 months ago

“I have used this company many times, always with happy results. On this last occasion, I needed a replacement LPG cooker for a holiday let urgently. The person I spoke to was most helpful and offered me next day delivery, which was amazing, but the norm for AO. Brilliant service with no messing about.”

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Posted 7 months ago

“Multiple calls to "describe the delivery" which was just an excuse to upsell their insurance. I was told it would be a two man delivery because the item was heavy but it was a one man courier (DPD) with a very poor attitude. I was told I would receive a one hour slot on the morning of the delivery by text and a call from the driver 30 minutes before delivery. No communication received at all. Box was stored incorrectly on the vehicle (orientation arrows were clearly a mystery) and the box was badly damaged. I was told I had to help him because the box was heavy. Luckily I was able to help but having been told it was a two man delivery my wife could have been there. The box was dumped in the middle of the drive when the driver couldn't carry it any further even though I was helping. Not really "delivered". The delivery was on the correct day but since I didn't get a time slot I can't say whether it was on-time or not.”

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Posted 7 months ago

“Very good service and delivered on time”

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Posted 7 months ago

“Great service and great communication”

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Posted 7 months ago

Appliances Direct is rated 4.2 based on 5,886 reviews