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Appliances Direct Reviews

4.2 Rating 5,902 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,902 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
Appliances Direct 5 star review on 8th September 2024
Anthony
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 4 star review on 24th June 2024
Mr D Barnes
Appliances Direct 2 star review on 19th March 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
So far great, highly competitive price, arrived on time, great service from. The delivery guys and so far the wine cooler is cooling my wine - I hope they ask me again in a year
Helpful Report
Posted 6 months ago
Arrived in less than 24 hours on standard delivery. Item (cooker hood) was well packaged and excellent fitting and operating instructions. Very pleased with it. Obviously I don't know what the service would be like if a return was necessary but on my experience so far would definitely recommend this product and this company.
Helpful Report
Posted 6 months ago
Not delivered on specified (paid for) date, but they did refund half of the delivery fee. Price of product was also reduced on the day it was delivered to me. Everything was fine but those two elements made it a disappointing experience.
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Posted 6 months ago
I ordered my new induction hob Sunday lunchtime and it was delivered Monday lunchtime . Fast service . Not hooked up yet but looks good.
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Posted 6 months ago
Staff came to my home to fit electric hob. Stall was very rude at my door. Left unclean area. If I ask something but not giving any answer. Also using rough languages. Appliances expensive 30% higher than any other retailer.
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Posted 6 months ago
Delivery came early Exactly what we was looking for Can’t fault it
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Posted 6 months ago
Totally highest quality of customer service focused staff, Chris, from Castle Donnington. We really appreciated his efforts, in selecting best suitable products, advice offered and very helpful man. Thank you
Helpful Report
Posted 6 months ago
You need to reassess your courier provider. Ordered Sunday with delivery promised Wednesday, got a message late Wednesday from Logistics company saying they forgot to put on van ! Had to contact them, they've no idea when it will be delivered now, they hope to come back within 48 hrs with a new date.
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Posted 6 months ago
What a joy, no problems easy ordering. Delivery informative and on time.
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Posted 7 months ago
Received a faulty dehumidifier contacted Customer service. The service team arranged a collection of the item next day. Once the courier had the item I then received an update telling me a new dehumidifier had been despatched. Customer Service was brilliant in dealing with the issue, would 100% recommend Appliances Direct and will be using again. Replacement dehumidifier working perfectly. Thank you
Helpful Report
Posted 7 months ago
Waited in all day only for a message saying sorry we missed you. The driver pretended he turned it up.
Helpful Report
Posted 7 months ago
Overall great service - 2 wine fridges delivered & unpacked with the old one being taken away by them as well. Delivery guys were great. Delivery date was pushed back by 2 days which was inconvenient- but products look really great & they are their own products.
Helpful Report
Posted 7 months ago
So far so good haven't received the order yet to check it . But its not late they have been great with communication. Also we made an error on sizing on our original order. We noticed it 2 days later and amended it with ease by email. Customer care was excellent
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Posted 7 months ago
Price with delivery was reasonable , plus connecting gas hob and taking away old appliances was at very reasonable rate, over all exllent service
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Posted 7 months ago
Ordered cooker hood and 3 separate orders for hood filters. Always arrived on time and correct
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Posted 7 months ago
Absolutely 10 out of 10 great service
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Posted 7 months ago
Quick and easy. Fast delivery and good communication.
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Posted 7 months ago
Hassle free service from ordering to delivery. Delivery was arranged quickly and they arrived at the specified time. Delivery drivers were great, as I live in a first floor flat with no lift they assessed the area first. They took care with carrying up a large appliance and placing it where I wanted. Happy with the service and the product.
Helpful Report
Posted 7 months ago
Competitive price, great customer support and fast delivery.
Helpful Report
Posted 7 months ago
Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.
Helpful Report
Posted 7 months ago
Appliances Direct is rated 4.2 based on 5,902 reviews