Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,027 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,027 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 4 star review on 10th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ᴀ ғᴇᴡ ʏᴇᴀʀs ᴀɢᴏ, ɪ ᴡᴀs sᴛʀᴜɢɢʟɪɴɢ ᴡɪᴛʜ ᴀ ᴠᴇʀʏ ʟᴏᴡ ᴄʀᴇᴅɪᴛ sᴄᴏʀᴇ, ᴡʜɪᴄʜ ʟɪᴍɪᴛᴇᴅ ᴍʏ ᴀʙɪʟɪᴛʏ ᴛᴏ ɢᴇᴛ ᴀᴘᴘʀᴏᴠᴇᴅ ғᴏʀ ʟᴏᴀɴs ᴏʀ ғᴀᴠᴏʀᴀʙʟᴇ ɪɴᴛᴇʀᴇsᴛ ʀᴀᴛᴇs. ᴛʜᴇɴ ɪ ғᴏᴜɴᴅ 𝗛𝗔𝗖𝗞𝗜𝗡𝗚𝗣𝗥𝗢𝗧𝗘𝗔𝗠 ᴛʜᴀᴛ sᴘᴇᴄɪᴀʟɪᴢᴇᴅ ɪɴ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴀɪʀ ᴀɴᴅ ғɪɴᴀɴᴄɪᴀʟ ᴇᴅᴜᴄᴀᴛɪᴏɴ. ᴛʜᴇʏ sᴛᴀʀᴛᴇᴅ ʙʏ ᴛʜᴏʀᴏᴜɢʜʟʏ ʀᴇᴠɪᴇᴡɪɴɢ ᴍʏ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴏʀᴛ, ʜᴇʟᴘɪɴɢ ᴍᴇ ᴜɴᴅᴇʀsᴛᴀɴᴅ ᴛʜᴇ ғᴀᴄᴛᴏʀs ᴛʜᴀᴛ ᴡᴇʀᴇ ɴᴇɢᴀᴛɪᴠᴇʟʏ ɪᴍᴘᴀᴄᴛɪɴɢ ᴍʏ sᴄᴏʀᴇ, sᴜᴄʜ ᴀs ʟᴀᴛᴇ ᴘᴀʏᴍᴇɴᴛs, ʜɪɢʜ ᴄʀᴇᴅɪᴛ ᴄᴀʀᴅ ᴜᴛɪʟɪᴢᴀᴛɪᴏɴ, ᴀɴᴅ sᴏᴍᴇ ᴏʟᴅ ᴇʀʀᴏʀs ᴛʜᴀᴛ ʜᴀᴅɴ’ᴛ ʙᴇᴇɴ ᴄᴏʀʀᴇᴄᴛᴇᴅ. ᴛʜᴇ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ ɢᴜɪᴅᴇᴅ ᴍᴇ sᴛᴇᴘ ʙʏ sᴛᴇᴘ ᴏɴ ʜᴏᴡ ᴛᴏ ᴅɪsᴘᴜᴛᴇ ɪɴᴀᴄᴄᴜʀᴀᴄɪᴇs ᴏɴ ᴍʏ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴏʀᴛ. ᴛʜᴇʏ ᴀʟsᴏ ᴡᴏʀᴋᴇᴅ ᴡɪᴛʜ ᴄʀᴇᴅɪᴛᴏʀs ᴏɴ ᴍʏ ʙᴇʜᴀʟғ ᴛᴏ ɴᴇɢᴏᴛɪᴀᴛᴇ ʙᴇᴛᴛᴇʀ ʀᴇᴘᴀʏᴍᴇɴᴛ ᴛᴇʀᴍs ᴀɴᴅ ᴀssɪsᴛᴇᴅ ᴍᴇ ɪɴ ᴄʀᴇᴀᴛɪɴɢ ᴀ ʙᴜᴅɢᴇᴛ ᴛᴏ ᴇɴsᴜʀᴇ ɪ ᴄᴏᴜʟᴅ ᴍᴀᴋᴇ ᴛɪᴍᴇʟʏ ᴘᴀʏᴍᴇɴᴛs. ᴀᴅᴅɪᴛɪᴏɴᴀʟʟʏ, ᴛʜᴇʏ ᴇᴅᴜᴄᴀᴛᴇᴅ ᴍᴇ ᴏɴ ʜᴏᴡ ᴛᴏ sᴛʀᴀᴛᴇɢɪᴄᴀʟʟʏ ᴜsᴇ ᴄʀᴇᴅɪᴛ ᴛᴏ ʙᴜɪʟᴅ ᴀ ᴘᴏsɪᴛɪᴠᴇ ʜɪsᴛᴏʀʏ, ʟɪᴋᴇ ᴋᴇᴇᴘɪɴɢ ᴍʏ ᴄʀᴇᴅɪᴛ ᴜᴛɪʟɪᴢᴀᴛɪᴏɴ ʙᴇʟᴏᴡ 𝟹𝟶% ᴀɴᴅ ᴘᴀʏɪɴɢ ᴍᴏʀᴇ ᴛʜᴀɴ ᴛʜᴇ ᴍɪɴɪᴍᴜᴍ ᴅᴜᴇ ᴇᴀᴄʜ ᴍᴏɴᴛʜ. ᴡɪᴛʜɪɴ ᴍᴏɴᴛʜs, ɪ sᴛᴀʀᴛᴇᴅ sᴇᴇɪɴɢ ɪᴍᴘʀᴏᴠᴇᴍᴇɴᴛ. ᴍʏ sᴄᴏʀᴇ sᴛᴇᴀᴅɪʟʏ ɪɴᴄʀᴇᴀsᴇᴅ ᴀs ᴏʟᴅ ᴅᴇʙᴛs ᴡᴇʀᴇ ᴘᴀɪᴅ ᴏғғ, ᴅɪsᴘᴜᴛᴇs ᴡᴇʀᴇ ʀᴇsᴏʟᴠᴇᴅ, ᴀɴᴅ ɪ ᴍᴀɪɴᴛᴀɪɴᴇᴅ ɢᴏᴏᴅ ғɪɴᴀɴᴄɪᴀʟ ʜᴀʙɪᴛs. ʙʏ ᴛʜᴇ ᴇɴᴅ ᴏғ ᴛʜᴇ ᴘʀᴏᴄᴇss, ᴍʏ ᴄʀᴇᴅɪᴛ sᴄᴏʀᴇ ʜᴀᴅ ɢᴏɴᴇ ғʀᴏᴍ ᴠᴇʀʏ ʟᴏᴡ ᴛᴏ ᴀɴ ɪᴍᴘʀᴇssɪᴠᴇ ʟᴇᴠᴇʟ, ᴏᴘᴇɴɪɴɢ ᴅᴏᴏʀs ᴛᴏ ʙᴇᴛᴛᴇʀ ғɪɴᴀɴᴄɪᴀʟ ᴏᴘᴘᴏʀᴛᴜɴɪᴛɪᴇs ᴀɴᴅ ɢɪᴠɪɴɢ ᴍᴇ ᴀ sᴇɴsᴇ ᴏғ ᴄᴏɴᴛʀᴏʟ ᴏᴠᴇʀ ᴍʏ ғɪɴᴀɴᴄɪᴀʟ ғᴜᴛᴜʀᴇ. 𝗛𝗔𝗖𝗞𝗜𝗡𝗚𝗣𝗥𝗢𝗧𝗘𝗔𝗠 ɴᴏᴛ ᴏɴʟʏ ʀᴇᴘᴀɪʀᴇᴅ ᴍʏ ᴄʀᴇᴅɪᴛ ʙᴜᴛ ᴀʟsᴏ ᴇᴍᴘᴏᴡᴇʀᴇᴅ ᴍᴇ ᴡɪᴛʜ ᴛʜᴇ ᴋɴᴏᴡʟᴇᴅɢᴇ ᴛᴏ ᴍᴀɪɴᴛᴀɪɴ ɪᴛ ʟᴏɴɢ-ᴛᴇʀᴍ. 𝐒𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞, 𝐈 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐞𝐚𝐧𝐬: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 (𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐨𝐧𝐥𝐲): +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

Helpful Report

Posted 4 months ago

“Competitive pricing, immediate delivery, very polite and communicative when a problem (not of their making) arose”

Helpful Report

Posted 4 months ago

“Kept up to date with all stages of delivery, delivered on time, competitive price, would definitely recommend.”

Helpful Report

Posted 4 months ago

“I ordered my appliance and was given a delivery date. My appliance was delivered earlier than stated on a Saturday morning. Good competitive price and informative web site.”

Helpful Report

Posted 4 months ago

“They are a good company and have good products. They handle my situation as quickly as problem”

Helpful Report

Posted 5 months ago

“Easy to order via web, good price, ordered from them before. Quick delivery and on time. Will order again.”

Helpful Report

Posted 5 months ago

“A 1st class company that sells goods of the highest standard it also offers a excellent after sales service that’s 2nd to none”

Helpful Report

Posted 5 months ago

“The hobs dont work on cooker but the oven fine”

Helpful Report

Posted 5 months ago

“Very happy with both the price paid for the appliances and delivery time.”

Helpful Report

Posted 5 months ago

“The cheapest option, by far, for the Indesit washer I bought this week. Very professional organisation. Excellent communication with customers re delivery time etc. Recommended. First class!”

Helpful Report

Posted 5 months ago

“They had the responsibility to look out for the safety of their customers and ensured that there was good communication between customers and the company from start until every thing has been resolved.”

Helpful Report

Posted 5 months ago

“servive was excellant”

Helpful Report

Posted 5 months ago

“Veryquick and efficient service also very helpful and my problem was sorted straight away”

Helpful Report

Posted 5 months ago

“Items were a good price and were delivered quickly and efficiently.”

Helpful Report

Posted 5 months ago

“Excellent communication and efficient service”

Helpful Report

Posted 5 months ago

“Quick and easy service. Wrong product originally delivered but this was sorted very quickly and the correct product delivered within the original delivery window. Very happy”

Helpful Report

Posted 5 months ago

“Ordering was good and delivery was on the date stated so well pleased. I was offered free delivery but somehow that did not get applied to the order despite appearing on the invoice. Have queried this.”

Helpful Report

Posted 5 months ago

“Delivery was quick, easy to arrange with a time slot and call from the driver. Driver was pleasant and helpful. Tumbler drier is as described. Very pleased”

Helpful Report

Posted 5 months ago

“everything was quick and easy when and how will the product arrive thanks again you are really good at what you do😉😉😉😉😉👌👌👌👌👌”

Helpful Report

Posted 5 months ago

“Easy ordering, very competitive price, was just what we wanted, with a great delivery option. Thank you.”

Helpful Report

Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,027 reviews