Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,901 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item came as indeed and quickly. Tge price was competitive”

Helpful Report

Posted 4 weeks ago

“Great delivery guy”

Helpful Report

Posted 4 weeks ago

“Very pleased with the price and speed of delivery for the dehumidifiers that I bought.”

Helpful Report

Posted 4 weeks ago

“Brilliant machine does everything it's supposed to do but better . dry s washing clears the moisture”

Helpful Report

Posted 4 weeks ago

“Awful company with atrocious customer service, avoid. Incorrect information on their website, they will bombard you with unwanted phone calls, they lie about delivery times then lie in response to your complaints.”

Helpful Report

Posted 1 month ago

“Easy to order from a good website, delivered on time by DPD with good communication giving one hour delivery time window on morning of delivery. Cooker hood was exactly as described, fitted it over the weekend and it’s worked really well. 👍”

Helpful Report

Posted 1 month ago

“Exchanged a lpg gas oven that was faulty within warranty after pacifica who have the contract for warranty repair made the decision it was not repairable. Appliances Direct sorted it all out and I have no qualms about doing future business again with them. The team here especially Anna who I dealt with were superb. Thankyou very much we are now cooking on gas again!”

Helpful Report

Posted 1 month ago

“Delivery was quick and on time. Dehumidifier excellent and working well Meaco appliance seem to be on top the their game. Would recommend this company I have placed three different orders for three different appliances over a period of time and all three I have been completely satisfied.”

Helpful Report

Posted 1 month ago

“The Team took away my old freezer, unpacked the new freezer, took away the packing and lifted the new freezer upstairs to my preferred position. They were in and out in no time.”

Helpful Report

Posted 1 month ago

“A good price with incredibly fast delivery (was delivered within 24 hours of placing the order). We can recommend Appliance Direct.”

Helpful Report

Posted 1 month ago

“Appalling service and dishonest - Experience is listed below Workman caused a leak and the company when fitting a dishwasher - the fitting was not done correctly - having agreed to pay for a plumber to attach the fitting properly and to repair the damage then reneged on the promise, All recorded on their phones. I would advise caution when using this company. Update - as per my earlier experience I was promised reimbursement and then again assured someone would be in touch from the customer services - no sign of any communication. This reinforces my view that this is less than honest. They have provided lip service as I have left a poor review but not kept their word - again. Disappointed as I bought from them based on positive reviews. I will keep this post updated while I wait for an actual response. 3/07/2024 - Still waiting!! 18/10/2024 - still waiting - I would caution anyone from using this company as you can see from my experience they put a reply up to show that they were dealing with the complaint and then radio silence. I will continue to update this review for as long as it takes until there is some accountability. Date of experience: 18 January 2024”

Helpful Report

Posted 1 month ago

“Ease of ordering and delivery within 4 days”

Helpful Report

Posted 1 month ago

“As usual company very helpful after I had to contact them due to their on line site not working properly on my PC. Prompt delivery. Have use dthem many times and would reccomend them to anyone.”

Helpful Report

Posted 1 month ago

“An absolute pleasure of a company to deal with, they were fast and efficient with my order and kept me up to date with the delivery, and when a problem arose they handled with friendly customer service that was fast, easy and efficient. I would definitely buy from them again and I've also recommended them to friends and family.. A+++++”

Helpful Report

Posted 1 month ago

“Great product and great service ! Received my product in 2 days ! Thank you”

Helpful Report

Posted 1 month ago

“Bought first from online shop. Cheaper than other online sites. Delivery was 2 days earlier than expected too.”

Helpful Report

Posted 1 month ago

“After having a problem with a new hob and not the best service from the manufacturers service department who referred me to Appliances Direct who then had to refer the claim to the manufacturer replacement stock not available for a couple of weeks! Appliances Direct were then very helpful by supplying an alternative hob and once the order was updated the hob arrived in 48hrs and is now fitted and working. Thank you Appliances Direct.”

Helpful Report

Posted 1 month ago

“Great communication throughout. Very easy experience. Delivery drivers were excellent. Polite, helpful & fitted my fridge exactly where I wanted it. Took old one away along with all the packaging. Great service”

Helpful Report

Posted 1 month ago

“They delivered on time, appliance is as ordered very satisfied with the company.”

Helpful Report

Posted 1 month ago

“Easy transaction and good comms”

Helpful Report

Posted 1 month ago

Appliances Direct is rated 4.2 based on 5,901 reviews