Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dehumidifier stopped working after 3 months, rang customer service and was told they would pick it up and repair it after 1 week was informed that they couldn't repair it and would replace it with a new one Received the replacement in 3 days Very pleased with this company and would definitely use them again”

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Posted 1 year ago

“I purchased a 50 inch electric fire place for £579.00. After purchase you then send me advertising emails stating item was £699.99 and now reduced to £499.99. When I phone to complain you start your story that you get these items from different suppliers and change prices. You won't honour the price and refund the difference.. won't be using you again.”

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Posted 1 year ago

“Cant fault them dishwasher broke down had a chat wuth them and a new one deluvered within 24 hours”

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Posted 1 year ago

“We are very happy with the service from this company. We ordered a new cooker and chose which delivery date suited us best. We received a phone call from the company to confirm our order details I.e. the size of the cooker which we had ordered and were told we would be contacted the day before the delivery date with a time range which was duly done. On the date of delivery the delivery man phoned at 8am to say they would be with us in an hour. Cooker delivered on time with great care. Good cooker at very reasonable price. I would definitely order from them again”

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Posted 1 year ago

“Excellent response to a broken flymo, under warranty. Very quick turn around, and prompt delivery of replacement. Thanks.”

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Posted 1 year ago

“I have used this company many times, always with happy results. On this last occasion, I needed a replacement LPG cooker for a holiday let urgently. The person I spoke to was most helpful and offered me next day delivery, which was amazing, but the norm for AO. Brilliant service with no messing about.”

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Posted 1 year ago

“Multiple calls to "describe the delivery" which was just an excuse to upsell their insurance. I was told it would be a two man delivery because the item was heavy but it was a one man courier (DPD) with a very poor attitude. I was told I would receive a one hour slot on the morning of the delivery by text and a call from the driver 30 minutes before delivery. No communication received at all. Box was stored incorrectly on the vehicle (orientation arrows were clearly a mystery) and the box was badly damaged. I was told I had to help him because the box was heavy. Luckily I was able to help but having been told it was a two man delivery my wife could have been there. The box was dumped in the middle of the drive when the driver couldn't carry it any further even though I was helping. Not really "delivered". The delivery was on the correct day but since I didn't get a time slot I can't say whether it was on-time or not.”

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Posted 1 year ago

“Very good service and delivered on time”

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Posted 1 year ago

“Great service and great communication”

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Posted 1 year ago

“Good price, only downside was additonal call about a "different" extended warranty on offer! Otherwise a good experience.”

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Posted 1 year ago

“I'd like to know why the item is now advertised at being £700 pounds and is now reduced to £549.97 and I paid £609.92 including delivery. I think you need to refund me some money.”

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Posted 1 year ago

“Simple Straight Forward and Delivered when promised”

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Posted 1 year ago

“Amazing service especially Holly she went beyond helpfull. I was kept up to date on delivery and phoned 30 minutes before arrival time. Excellent price”

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Posted 1 year ago

“Please turn off the light as you leave.”

Appliances Direct 2 star review on 19th March 2024

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Posted 1 year ago

“SImple, straightforward ordering at a good price and superfast delivery at the time specified whilst buying. Good job!”

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Posted 1 year ago

“Good after sales customer service”

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Posted 1 year ago

“Excellent from start to finish. Great communication. The delivery men, were courteous and very helpful. Cannot comment on the washer yet as not yet installed, but don’t doubt it will be fine”

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Posted 1 year ago

“The only thing that let down the whole experience was me! I forgot to make 1 crucial measurement when ordering a replacement dryer. Realised on the day of delivery that it wouldn't fit through the door frame. Drivers and AD were excellent and dealt with the cancellation and full order refund swiftly. Great company”

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Posted 1 year ago

“Efficient service: good price, good delivery times… so, overall, very happy.”

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Posted 1 year ago

“Excellent service-fast delivery”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,076 reviews