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Appliances Direct Reviews

4.2 Rating 5,902 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,902 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
Appliances Direct 5 star review on 8th September 2024
Anthony
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 4 star review on 24th June 2024
Mr D Barnes
Appliances Direct 2 star review on 19th March 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
Excellent service
Helpful Report
Posted 11 months ago
I had a fault item and I have been treated not like a customer but like a friend. Replies were given quickly and they fixed my problem without delays. I am very pleased and grateful with this company.
Helpful Report
Posted 11 months ago
I have bought three things over the last four weeks from them All were delivered within the stated time slot All the products came in perfect condition The prices of each product was originally why I purchased from them but now I will get their price first because the whole service has proved to be very good.
Helpful Report
Posted 11 months ago
Problem with first purchase but spoke to customer services, straight through, sorted following day at no inconvenience to myself. Superb. Recommended and would purchase from them again.
Helpful Report
Posted 11 months ago
The appliance that I ordered was obviously not in stock at the time of ordering. You still took the order without showing this. Very dishonest behaviour. The appliance arrived nearly one month later.
Helpful Report
Posted 11 months ago
Purchased a washing machine but the spin was so noisy I had to turn it off and call an engineer who said it needed a new drum as counter weight had broken aways I called to have a new machine delivered the next day but deliveryman said he could not take away the broken machine which has now been sitting in the middle of the kitchen for 5 days they are due to collect it this eve
Helpful Report
Posted 11 months ago
Purchased Dehumidifier at a competitive price (£££ cheaper than Currys) and delivered next day in a timed slot which was worth paying for. Never heard of this company before but would highly recommend.
Helpful Report
Posted 11 months ago
Brilliant service. Paid a little extra for next day delivery and was given a one hour window. Makes a nice change from waiting in all day for a delivery! A named driver….Fred who was really pleasant. Thank u Appliance Direct. I would definitely recommend.
Helpful Report
Posted 11 months ago
Customer services were very good at solving my problem. The delivery was quick and efficient and my appliance was uplifted the day after the new appliance arrived
Helpful Report
Posted 11 months ago
Two delivery men arrived in the time window notified. They unpacked my new appliance, removed my old appliance, installed my new appliance and removed the old appliance and packaging within half an hour. Very impressed.
Helpful Report
Posted 11 months ago
Fast efficient friendly service What more can you ask
Helpful Report
Posted 11 months ago
Good communication, delivery as scheduled
Helpful Report
Posted 11 months ago
Brilliant service, great price, bang tidy
Helpful Report
Posted 11 months ago
Ordering was nice and straightforward. Delivery was scheduled and item received as notified and expected. Item was good value and met expectations.
Helpful Report
Posted 11 months ago
Reasonable price great quality and delivered sooner than expected
Helpful Report
Posted 1 year ago
Thanks paid for next day
Helpful Report
Posted 1 year ago
Good price dehumidifier works great .I ordered it at 6pm Friday and got it at 9am Saturday . Very happy😀
Helpful Report
Posted 1 year ago
Excellent fast delivery.
Helpful Report
Posted 1 year ago
Very happy with delivery, was kept well informed. Delivery man was more than helpful, putting it inside my hall, not just in porch. Very pleasant man also. EWxcellent service. The new integrated micro is now installed today 20/11/23 and I am more than pleased with it. Excellent all round, thank you. Regards, Liz Darbey Flintshire N. Wales
Helpful Report
Posted 1 year ago
Service was good.product as stated and was easy to fit and worked well. delivery was excellent arrived next day. Price was high for delivery. Replaced old unit perfect.Would recommend
Helpful Report
Posted 1 year ago
Appliances Direct is rated 4.2 based on 5,902 reviews