Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and delivery was fantastic! Driver was nice and polite. The dehumidifier works good but to open the drawer to empty, absolutely ridiculous, you fight to get it open then it causes floods in the room you put it in. Don't why is causes such a mess”

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Posted 1 year ago

“Having researched the product, the price and free delivery was what attracted me to this site. I specified a delivery date, they sent a message with a 1 hour window and delivered on time. Very happy with my purchase and will use again.”

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Posted 1 year ago

“Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated”

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Posted 1 year ago

“Service and price extremely satisfied customer”

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Posted 1 year ago

“After a problem with uploading photos and videos of a faulty item which caused some anxiety Appliances Direct speedily rectified the situation and the issue was happily sorted.”

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Posted 1 year ago

“my first purchase with Appliance direct. Ordered Saturday 12.00 am arrived Monday 48h communication by txt and email tracked and a courtesy call on the delivery day . postage reasonable well done over all and i will be using them again”

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Posted 1 year ago

“There were parts missing from the product and a damaged panel. The box was undamaged so the problem rests with the manufacturer. Appliances Direct collected the product and refunded in good time.”

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Posted 1 year ago

“I have one little gripe but overall I’m very, very pleased with the service. The gripe being, the item I was looking at was £307 (lower than any other site in my search).I kept viewing the item throughout day pondering whether to buy. It wasn’t until the next day when I decided to buy and the price had gone up to £319. Granted not a massive amount but it did make me wonder that the more hits the product got the price would increase. Right or wrong I just didn’t think it was ethical. That said, the service, delivery and communication was excellent.”

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Posted 1 year ago

“Excellent Customer service”

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Posted 1 year ago

“Faulty microwave was replaced quickly received next day after reporting the unit not working as display was not showing”

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Posted 1 year ago

“Customer service was excellent. Price was a Which? Best Buy & Best Value. Delivery within 3 working days with a 2-hour timeslot.”

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Posted 1 year ago

“Very good price for a fitted dishwasher. The engineers turned up on time, removed our old appliance and fully fitted and tested the new appliance in about 90 minutes. They took the old appliance away leaving no mess. So far we are very happy with the installation. We will test the dishwasher over the next few days 🤞😀”

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Posted 1 year ago

“They were very good”

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Posted 1 year ago

“Very polite and helpful delivery man. Lifted it inside for me. Good communication from purchase to delivery. Thank you.”

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Posted 1 year ago

“Delivered next morning on time order was online the previous afternoon very good service microwave well boxed and is now fitted and working fine have used this company many times have never had a problem with them.”

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Posted 1 year ago

“DO NOT BUY FROM APPLIANCES DIRECT. Absolutely HORRENDOUS post-sales customer service. They are making every effort to NOT resolve anything. 16 Feb: Took advice from sales advisor and placed order using the links they provided. 16 Feb: Received order confirmation and confirmation of next-day delivery, 17 Feb, twice. Had not paid for next-day delivery, so this was a surprise. 17 Feb: Advised delivery was not actually confirmed for 17 Feb, but by the 21st. 19 Feb: Order received. Refurbished dehumidifier was NOT as described. It was missing a part and filthy. It was heavily used, and I do not believe it had been inspected or tested at all before being sold on. Optional filter was NOT correct. 19 Feb: Notified Appliances Direct of issues by phone- only able to take information and not authorised to take any action. Notified of issues through online system, including upload of pictures, and by email. 20 Feb: Three messages confirming replacement part and replacement filter to be delivered 21 Feb. 20 Feb: After confirming replacement part to be delivered 21 Feb, they do not, in fact have it, and cannot provide it. Filter still to be delivered 21 Feb. 21 Feb: Call from case manager. They will replace entire dehumidifier unit: collect current 23 Feb, deliver NEW 26 Feb. Filter still expected 21 Feb. 21 Feb: Filter is NOT delivered. 22 Feb: Filter has not been dispatched. Now asking for a screenshot proving sales advisor told me to buy the wrong filter. Otherwise I will have to pay for the return and exchange. 23 Feb: Received three emails: 1) 9:21 AM Advising sales team will be in contact to arrange new filter. 2) 9:20 AM Order confirmation for SAME WRONG FILTER. 3) 9:40 AM Order update indicating new order for the SAME WRONG FILTER is out of stock and delayed. 23 Feb: Waiting for faulty unit to be collected. Still do not have an order confirmation for the new unit. Daily interaction with far too many members of the team by email, SMS, and phone. NO ONE KNOWS WHAT IS GOING ON AND NO ONE SEEMS TO HAVE ANY AUTHORITY OR ABILITY TO ACTUALLY SORT THINGS OUT. I FEEL LIKE MY TIME IS BEING WASTED DELIBERATELY SO THAT I WILL GIVE UP AND RETURN EVERYTHING AND PAY THE RETURN FEES FOR DOING SO SO THAT THEY CAN STILL MAKE MONEY OFF EVEN A FAILED ORDER. I will not pay them for the inconvenience.”

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Posted 1 year ago

“Delivered quickly and on time”

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Posted 1 year ago

“Needed a refund and there was no problem done almost straight away. Would definitely use them again.”

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Posted 1 year ago

“Although the delivery was delayed, I was kept informed and offered a voucher. Didn't expect that. I hope I will be able to use the voucher when I do shop again onlin. Upon delivery, item was packed well. Very pleased.”

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Posted 1 year ago

“Easy to order, quick delivery, one item damaged, replacement sent out after they received damaged item back Only down side, it is expensive to ring them, £4 for a 5min call”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,076 reviews