Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My issue was sorted out very quickly and I received a replacement in 3 days I am very happy with their service and would use them again”

Helpful Report

Posted 11 months ago

“Delivery was fine, although 4 different delivery dates were shown against my order. Was delivered within prescribed timescale. Found that oven was heating up but thermostat warning light was not working. Contacted manufacturer who organised engineer callout. This took a 40 minute plus phone call to arrange visit, most of which was taken up by them pushing extended warranty policy! Would have preferred to receive a fully functioning product as it was brand new.”

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Posted 1 year ago

“Unfortunately the item was damaged when received. No problem getting clearance to return it and after a couple of calls I received a full refund.”

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Posted 1 year ago

“finding hard to register samsung 5 year warranty .only cashback deal is on future shopping .will not use appliances direct again”

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Posted 1 year ago

“I've used them a time or two and they're exceedingly efficient - from order to arrival it's just a blur of efficiency. Would always recommend.”

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Posted 1 year ago

“Ordering online was quick and easy and no fuss. I was able to arrange delivery two days later, but the delivery guys were very unhelpful when it was hard to take away my old fridge. Also a lady from the company rang to try and sell me a warranty which I didn't think was a great deal”

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Posted 1 year ago

“Ordered on line. Have ordered before with complete satisfaction. Had phone call after order checking all the details,so thorough. Delivery company they used were ace in my case”

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Posted 1 year ago

“Delivery notification was messed up. Didn’t contact me to notify me of imminent delivery. Office phoned me once it was on my doorstep. Driver should have called me before.”

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Posted 1 year ago

“Very happy with the service I received. Particularly loved the 2 guys who delivered my washing machine. They were really nice and warm. Will recommend Appliances direct.”

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Posted 1 year ago

“Perfect Service”

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Posted 1 year ago

“Unfortunately the wrong Appliance was delivered, but after I contacted Appliances Direct the member of staff was very helpful and rearranged a new delivery with my delivery charges refunded.”

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Posted 1 year ago

“Adviser was prompt in sotto g out issue and resolved it quickly. Very impressed. Thank you.”

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Posted 1 year ago

“Very pleased with the dehumidifier. Very efficient and it does what it says on the box. Delivery was on time. Would buy from appliance direct again.”

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Posted 1 year ago

“Easy to use website and order-bit misleading with statement "available next day" as we had to wait for 2 weeks, due to installers work load. We had a problem with the installers workmanship (outside firm) that customer services sorted very well..Refund on unused item.”

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Posted 1 year ago

“Search the internet for a dehumidifier did a lot of searching found what I wanted on Appliances Direct at the price I wanted to pay.Very good delivery but sadly item was faulty so,I got in touch with their customer services Dept and had my complete refund back in my bank account within 4 working days..Ye even with my faulty item I would still buy fromAppliances Direct again.Great service and even better customer service.”

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Posted 1 year ago

“Website was easy to follow, Very competitive price, delivery was on time. No issues at all.”

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Posted 1 year ago

“Easy to order, good product, fair price, excellent delivery; what not to like”

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Posted 1 year ago

“Great thanks quick delivery price was right No issues”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Great service, turned up when they said it would and great quality.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,895 reviews