Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome as always.”

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Posted 3 months ago

“I ordered Samsung s24 ultra, (on 22nd Dec) with charged delivery which was guaranteed for 24th Dec. (as it was a christmas present) as it was the only company offering that. I recieved few calls from the team to sell me additional insurance but they had no clue for delivery. Had recieved email that it was delayed and will be 27th Dec. I did try calling them and emailing, they mentioned as it is "drop Shipment" they cannot track. As part of the order it does not state that. Appliances direct needs to take full responsibility for the product. No clue when the item will be delivered. called customer service team, useless advisor and manager, 1 and half hour wasted.”

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Posted 3 months ago

“Such a hassle free experience . Delivery was prompt and the staff who delivered were excellent, friendly and helpful. We had slight damage on our fridge , we called customer services and they sorted everything out for us immediately. I wouldn’t hesitate to recommend using this company. Fair prices also .”

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Posted 3 months ago

“Easy ordering and really good delivery. Product not installed yet.”

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Posted 3 months ago

“Had a new cooker hood delivered as first one was damaged,but appliance direct I cannot fault.as it was collected and a new one dispatched very quickly. But unfortunately the new one was damaged inside,but I managed to sort it out.but again I cannot fault appliances direct I believe hotpoint has cut down on their packaging and this is what causes damage. But I will definitely use appliances direct again,great service and no quibble return.great to see a company treat their customers right,brilliant job.”

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Posted 3 months ago

“Unfortunately the first order was not collected by delivery service. Received emails saying goods delivered which was not true. When chased with Appliances Direct issue immediately realised and rectified. This service was truly amazing. Replacement with me within 24hrs.”

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Posted 3 months ago

“Mother in law needed a fridge freezer asap, they were quick and offered everything we needed to get her ready for Xmas. Thank you.”

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Posted 3 months ago

“Top customer service”

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Posted 3 months ago

“Speedy delivery of an American fridge/freezer at a decent price, right before Christmas.”

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Posted 3 months ago

“Excellent customer service and after service. I will recommend them ever so much”

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Posted 3 months ago

“Fast delivery, help in solving the problem very quickly, I am very satisfied with the store's service.”

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Posted 3 months ago

“ordered, delivered as planned. just need to get the appliance in use now but that's my call Used AD previously always spot on”

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Posted 3 months ago

“We found them to be great - very quick to respond when we had a fault in equipment - and they replaced without quibbling. Definetly would use them again”

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Posted 3 months ago

“No quibble full refund when item was opened and found unsuitable”

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Posted 3 months ago

“Fantastic company rang up to check my order 10 min after placing the order on line .kept me informed every step of the wat the two delivery drivers were polite and professional.will definitely use company again if I need anything. Delivered within 3 days week before Christmas absolutely amazing”

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Posted 3 months ago

“Fabulous fast service x def use again x”

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Posted 3 months ago

“Very quick delivery, within a day. Only thing that DPD driver almost left with out leaving parcel, I did say leave with neighbours, luckily they where watching🤦🏽”

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Posted 3 months ago

“Easy purchase, arranged delivery (limited options of tuesdays and thursdays but I do live in mid-Wales). Delivery service was good. All in all I'd definitely recommend”

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Posted 3 months ago

“Placing my order with Appliances Direct was straight forward and its communication was good. Acknowledgement of receipt of order and of transfer of my appliance to its installer was very prompt. However, Appliances Direct sub-contracts the installation to a separate company. On receiving my appliance during the first week in December2024, the installation company told me they were fully booked until next year and could not even give an assurance that they would be able to install my appliance during January2025. When I told Appliances Direct that this was totally unsatisfactory and to cancel my order and refund my money they agreed to this without any aggravation and my money returned to my account in three working days. I would recommend purchasing from Appliances Direct for delivery to your address but not to include installation as part of the package. Employ a local qualified tradesman to do the installation.”

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Posted 3 months ago

“Took forever to come over a month!”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,073 reviews