Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,902 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price for a fitted dishwasher. The engineers turned up on time, removed our old appliance and fully fitted and tested the new appliance in about 90 minutes. They took the old appliance away leaving no mess. So far we are very happy with the installation. We will test the dishwasher over the next few days 🤞😀”

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Posted 8 months ago

“They were very good”

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Posted 8 months ago

“Very polite and helpful delivery man. Lifted it inside for me. Good communication from purchase to delivery. Thank you.”

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Posted 8 months ago

“Delivered next morning on time order was online the previous afternoon very good service microwave well boxed and is now fitted and working fine have used this company many times have never had a problem with them.”

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Posted 8 months ago

“DO NOT BUY FROM APPLIANCES DIRECT. Absolutely HORRENDOUS post-sales customer service. They are making every effort to NOT resolve anything. 16 Feb: Took advice from sales advisor and placed order using the links they provided. 16 Feb: Received order confirmation and confirmation of next-day delivery, 17 Feb, twice. Had not paid for next-day delivery, so this was a surprise. 17 Feb: Advised delivery was not actually confirmed for 17 Feb, but by the 21st. 19 Feb: Order received. Refurbished dehumidifier was NOT as described. It was missing a part and filthy. It was heavily used, and I do not believe it had been inspected or tested at all before being sold on. Optional filter was NOT correct. 19 Feb: Notified Appliances Direct of issues by phone- only able to take information and not authorised to take any action. Notified of issues through online system, including upload of pictures, and by email. 20 Feb: Three messages confirming replacement part and replacement filter to be delivered 21 Feb. 20 Feb: After confirming replacement part to be delivered 21 Feb, they do not, in fact have it, and cannot provide it. Filter still to be delivered 21 Feb. 21 Feb: Call from case manager. They will replace entire dehumidifier unit: collect current 23 Feb, deliver NEW 26 Feb. Filter still expected 21 Feb. 21 Feb: Filter is NOT delivered. 22 Feb: Filter has not been dispatched. Now asking for a screenshot proving sales advisor told me to buy the wrong filter. Otherwise I will have to pay for the return and exchange. 23 Feb: Received three emails: 1) 9:21 AM Advising sales team will be in contact to arrange new filter. 2) 9:20 AM Order confirmation for SAME WRONG FILTER. 3) 9:40 AM Order update indicating new order for the SAME WRONG FILTER is out of stock and delayed. 23 Feb: Waiting for faulty unit to be collected. Still do not have an order confirmation for the new unit. Daily interaction with far too many members of the team by email, SMS, and phone. NO ONE KNOWS WHAT IS GOING ON AND NO ONE SEEMS TO HAVE ANY AUTHORITY OR ABILITY TO ACTUALLY SORT THINGS OUT. I FEEL LIKE MY TIME IS BEING WASTED DELIBERATELY SO THAT I WILL GIVE UP AND RETURN EVERYTHING AND PAY THE RETURN FEES FOR DOING SO SO THAT THEY CAN STILL MAKE MONEY OFF EVEN A FAILED ORDER. I will not pay them for the inconvenience.”

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Posted 9 months ago

“Delivered quickly and on time”

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Posted 9 months ago

“Needed a refund and there was no problem done almost straight away. Would definitely use them again.”

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Posted 9 months ago

“Although the delivery was delayed, I was kept informed and offered a voucher. Didn't expect that. I hope I will be able to use the voucher when I do shop again onlin. Upon delivery, item was packed well. Very pleased.”

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Posted 9 months ago

“Easy to order, quick delivery, one item damaged, replacement sent out after they received damaged item back Only down side, it is expensive to ring them, £4 for a 5min call”

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Posted 9 months ago

“once ordered, the delivery was completed just two days later. Was expecting it up to 6days time. Box was undamaged and product is in full working order”

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Posted 9 months ago

“product arrived within 48 hrs of ordering.instructions good hepa fiter appears a bit expensive if ordering for future apart from this works very very well”

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Posted 9 months ago

“Excellent delivery with very careful packaging of the fire. Great value and looks fantastic”

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Posted 9 months ago

“Damaged freezer - please can this be repaired or replaced?”

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Posted 9 months ago

“Dishwasher arrived in good. Time and works perfect”

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Posted 9 months ago

“Great value for money, excellent delivery time and service! Both delivery guys were polite and helpful they brought my product directly to the room it was required in. Fantastic communication from the company from ordering to delivery. Would definitely recommend to friends and family.”

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Posted 9 months ago

“great selection at great prices. quick efficient delivery with driver giving expected time for delivery. friendly polite and helpful delivery driver and assistant. carried into kitchen for me too. highly recommend.”

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Posted 9 months ago

“Brilliant company, easy as anything to order, completely 100% delivered perfectly, using them again x”

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Posted 9 months ago

“Speed of delivery was amazing - next day although I did not pay for express delivery. The new hob is great and looks good. Only issue was that the parcel tape at both ends of the box had been cut so the box was not sealed. I was worried that the item may have parts missing or had been opened before. However, the inner packaging was all good and nothing was missing. That said I don't think packages with broken seals should be sent to customers.”

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Posted 9 months ago

“Ordered easily on line. Came 2 days later. The convector heater was missing 2 screws. Tried to get them myself but couldn’t so contacted their Customer service who sent the screws straight away. Good service. Great prices and delivery.”

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Posted 9 months ago

“I am very pleased with the service, the 2 men who delivered the washer dryer were friendly and did a good job. The price of the washer was good but I would be grateful if someone could put a user guide in the post for me, I think the guide that came with the washer is a bit vague.”

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Posted 9 months ago

Appliances Direct is rated 4.2 based on 5,902 reviews