Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

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“Well packaged item arrived in less than 24 hours. Many thanks”

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Posted 2 months ago

“I received the items I ordered quickly and without a problem. Good communication throughout the process. Good buying experience.”

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Posted 2 months ago

“The staff at Appliance Direct are friendly and helpful, from ordering to the delivery, everything was clearly communicated and the delivery was on time!”

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Posted 2 months ago

“Great price, fast delivery, but there was a small hole at the box. Device is otherwise working as intended, no issues so far.”

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Posted 2 months ago

“Excellent service quick delivery Customer service team brilliant Thanks would definitely recommend 5*”

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Posted 2 months ago

“Bought a humidifier no issues was cheaper than elsewhere and came on time no issues”

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Posted 2 months ago

“I purchased an oil-filled panel heater for my daughter who has recently purchased a property in an old converted school in a remote village. The delivery was clearly a difficult one for the courier as the entrance wasn't easily spotted, yet he persevered having to make a phone call to me for guidance. Without further ado he located the entrance and carried the appliance to the second floor for my daughter. A first class service and delivery exactly when asked for.”

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Posted 2 months ago

“Really poor service, I would not recommend. I purchased a Karcher K5 pressure washer in the sale before Christmas at what was a competitive price. It was either shipped damaged or broken by DPD in transit I could not tell (the box was fully strapped when I received but could have been damaged by either party). Applications Direct were good at arranging collection before Christmas but I had to chase after Christmas for an update and was eventually told that they did not have any more in stock and did not know if they were going to get any more in. I said that I was happy to wait as during the time all of this was going on as it had now gone up in price from the other resellers I could have used. After a number of emails, I was told we don't know if we will ever resell it again, so I had to take a refund as they had nothing comparable or better that they could offer. Under 2 weeks later it's on resale again. They were quick to refund but that was not the point. What happened to looking after your customer, that is not quality support. The company I work for an many more would have done the right thing.”

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Posted 2 months ago

“Washing machine delivered as stated and on time”

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Posted 2 months ago

“First class service as always. This is the fourth time I have ordered and it was a seamless experience. Would definitely recommend. Hard to beat on price and value.”

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Posted 2 months ago

“Overall a very good experience even though I had to return my product the customer service and the refund process was flawless. Thank you”

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Posted 2 months ago

“Quick and easy purchase”

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Posted 2 months ago

“Very good delivery team, very good customer service, and very good item I am so happy, with appliances direct everything is easy.”

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Posted 2 months ago

“I received my order faster than what i was told. I am a returning customer and have never had any problem with the goods or service received and have often found the prices to be the best online.”

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Posted 2 months ago

“Fantastic service from ordering to delivery which was so fast and prompt on time excellent customer service will definitely be using this company again excellent”

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Posted 2 months ago

“Ordering and paying was very easy. After ordering, delivery was made very quickly and without any problems.”

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Posted 2 months ago

“Needed a hoover quick. Cheapest online and delivered next day. Fantastic”

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Posted 2 months ago

“Delivery was good, although later than stated, there are a lot of roadworks in the area so this didn't matter. Appliance seems fine though I have yet to test it.”

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Posted 3 months ago

“I'm very pleased with the oven and speed of delivery. Also the customer care experience was excellent, once we were blessed to communicate by text. They reviewed my report (the racks had not been soldered) and came back to me quickly, resolving the issue within 3 days - 2 of which were the weekend.”

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Posted 3 months ago

“We purchased 2 ovens, a hobb and a microwave. When our appliances arrived one of the cookers was defective. We called them and they acted so professional and nothing was too much trouble. They sent out a replacement within a week which was in perfect condition. Great service.”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,073 reviews