Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,901 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast & efficient service. Thank you.”

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Posted 1 month ago

“Quick delivery, great product - thank you”

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Posted 1 month ago

“I cannot fault the whole experience and would be more than happy to buy from them again”

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Posted 1 month ago

“Delivered on time and pleased with the amount we paid, very professional, would use this company again.”

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Posted 1 month ago

“Have used this company before and as before they provided a simple and almost painless service (had to put my hand in my pocket!) Well pleased with product (refurbished Liebherr fridge freezer) . Very happy Mike W”

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Posted 1 month ago

“The mark of a company is how they deal with things when the process doesn't go to plan. The product we ordered didn't get delivered and was shipped back to Appliances Direct. We received an email stating we'd be contacted within 24 hours but we weren't. I then chased through the portal and was then promised a response within so many hours but still nothing. Finally I called the number provided, got through to someone almost straight away, they could already see my order details before I said hello (excellent!). They could see the product was on the way back to them but rather than waiting for it, they shipped out another unit. We added more information to the delivery details and this time, it was delivered successfully. Finally, I did get a response from the portal chase and by then they could see it had been dealt with. Ideally someone could have called me much earlier without me having to chase at all.”

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Posted 1 month ago

“Cheapest extractors on line that i needed and in stock and colected next day”

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Posted 1 month ago

“Bought about 4 items from this company and returned 1 item due to poor delivery damaged Received replacement really quickly extractor I bought was really good. Hope this helps.”

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Posted 1 month ago

“I bought a second wine fridge , unfortunately the service was nothing like my first experience the week before , I paid £9.99 for delivery when my first delivery was £3.99. The second delivery was with dpd they dumped the box in the hall near the front door leaving me to move it and remove the packaging when the previous weeks delivery was amazing the driver put the parcel in the room of my choice removed all the packaging and took it away what a different service I received, very disappointing.”

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Posted 1 month ago

“Good prompt service. Delivery team from Luton very helpful, they raised the issue I had no appliance to return and I received reimbursement into my account within 3 days. NO COMPLAINTS from me at all.”

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Posted 1 month ago

“Very very pleased with them”

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Posted 1 month ago

“Water container in dehumidifier was cracked. Replacement received the next day. Cannot fault their Customer Service.”

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Posted 1 month ago

“Had to return a faulty product under extended warranty. The process wasn’t painless, mainly due to couriers not turning up to collect, however AD did their best to rectify the situation. They booked a different courier to collect and after a few hiccups I was given a replacement.”

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Posted 1 month ago

“Excellent product and excellent service”

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Posted 1 month ago

“when I sent you an email that the heater wasn't working, you sent me a replacement part very quickly and I like that”

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Posted 1 month ago

“ᴀ ғᴇᴡ ʏᴇᴀʀs ᴀɢᴏ, ɪ ᴡᴀs sᴛʀᴜɢɢʟɪɴɢ ᴡɪᴛʜ ᴀ ᴠᴇʀʏ ʟᴏᴡ ᴄʀᴇᴅɪᴛ sᴄᴏʀᴇ, ᴡʜɪᴄʜ ʟɪᴍɪᴛᴇᴅ ᴍʏ ᴀʙɪʟɪᴛʏ ᴛᴏ ɢᴇᴛ ᴀᴘᴘʀᴏᴠᴇᴅ ғᴏʀ ʟᴏᴀɴs ᴏʀ ғᴀᴠᴏʀᴀʙʟᴇ ɪɴᴛᴇʀᴇsᴛ ʀᴀᴛᴇs. ᴛʜᴇɴ ɪ ғᴏᴜɴᴅ 𝗛𝗔𝗖𝗞𝗜𝗡𝗚𝗣𝗥𝗢𝗧𝗘𝗔𝗠 ᴛʜᴀᴛ sᴘᴇᴄɪᴀʟɪᴢᴇᴅ ɪɴ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴀɪʀ ᴀɴᴅ ғɪɴᴀɴᴄɪᴀʟ ᴇᴅᴜᴄᴀᴛɪᴏɴ. ᴛʜᴇʏ sᴛᴀʀᴛᴇᴅ ʙʏ ᴛʜᴏʀᴏᴜɢʜʟʏ ʀᴇᴠɪᴇᴡɪɴɢ ᴍʏ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴏʀᴛ, ʜᴇʟᴘɪɴɢ ᴍᴇ ᴜɴᴅᴇʀsᴛᴀɴᴅ ᴛʜᴇ ғᴀᴄᴛᴏʀs ᴛʜᴀᴛ ᴡᴇʀᴇ ɴᴇɢᴀᴛɪᴠᴇʟʏ ɪᴍᴘᴀᴄᴛɪɴɢ ᴍʏ sᴄᴏʀᴇ, sᴜᴄʜ ᴀs ʟᴀᴛᴇ ᴘᴀʏᴍᴇɴᴛs, ʜɪɢʜ ᴄʀᴇᴅɪᴛ ᴄᴀʀᴅ ᴜᴛɪʟɪᴢᴀᴛɪᴏɴ, ᴀɴᴅ sᴏᴍᴇ ᴏʟᴅ ᴇʀʀᴏʀs ᴛʜᴀᴛ ʜᴀᴅɴ’ᴛ ʙᴇᴇɴ ᴄᴏʀʀᴇᴄᴛᴇᴅ. ᴛʜᴇ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ ɢᴜɪᴅᴇᴅ ᴍᴇ sᴛᴇᴘ ʙʏ sᴛᴇᴘ ᴏɴ ʜᴏᴡ ᴛᴏ ᴅɪsᴘᴜᴛᴇ ɪɴᴀᴄᴄᴜʀᴀᴄɪᴇs ᴏɴ ᴍʏ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴏʀᴛ. ᴛʜᴇʏ ᴀʟsᴏ ᴡᴏʀᴋᴇᴅ ᴡɪᴛʜ ᴄʀᴇᴅɪᴛᴏʀs ᴏɴ ᴍʏ ʙᴇʜᴀʟғ ᴛᴏ ɴᴇɢᴏᴛɪᴀᴛᴇ ʙᴇᴛᴛᴇʀ ʀᴇᴘᴀʏᴍᴇɴᴛ ᴛᴇʀᴍs ᴀɴᴅ ᴀssɪsᴛᴇᴅ ᴍᴇ ɪɴ ᴄʀᴇᴀᴛɪɴɢ ᴀ ʙᴜᴅɢᴇᴛ ᴛᴏ ᴇɴsᴜʀᴇ ɪ ᴄᴏᴜʟᴅ ᴍᴀᴋᴇ ᴛɪᴍᴇʟʏ ᴘᴀʏᴍᴇɴᴛs. ᴀᴅᴅɪᴛɪᴏɴᴀʟʟʏ, ᴛʜᴇʏ ᴇᴅᴜᴄᴀᴛᴇᴅ ᴍᴇ ᴏɴ ʜᴏᴡ ᴛᴏ sᴛʀᴀᴛᴇɢɪᴄᴀʟʟʏ ᴜsᴇ ᴄʀᴇᴅɪᴛ ᴛᴏ ʙᴜɪʟᴅ ᴀ ᴘᴏsɪᴛɪᴠᴇ ʜɪsᴛᴏʀʏ, ʟɪᴋᴇ ᴋᴇᴇᴘɪɴɢ ᴍʏ ᴄʀᴇᴅɪᴛ ᴜᴛɪʟɪᴢᴀᴛɪᴏɴ ʙᴇʟᴏᴡ 𝟹𝟶% ᴀɴᴅ ᴘᴀʏɪɴɢ ᴍᴏʀᴇ ᴛʜᴀɴ ᴛʜᴇ ᴍɪɴɪᴍᴜᴍ ᴅᴜᴇ ᴇᴀᴄʜ ᴍᴏɴᴛʜ. ᴡɪᴛʜɪɴ ᴍᴏɴᴛʜs, ɪ sᴛᴀʀᴛᴇᴅ sᴇᴇɪɴɢ ɪᴍᴘʀᴏᴠᴇᴍᴇɴᴛ. ᴍʏ sᴄᴏʀᴇ sᴛᴇᴀᴅɪʟʏ ɪɴᴄʀᴇᴀsᴇᴅ ᴀs ᴏʟᴅ ᴅᴇʙᴛs ᴡᴇʀᴇ ᴘᴀɪᴅ ᴏғғ, ᴅɪsᴘᴜᴛᴇs ᴡᴇʀᴇ ʀᴇsᴏʟᴠᴇᴅ, ᴀɴᴅ ɪ ᴍᴀɪɴᴛᴀɪɴᴇᴅ ɢᴏᴏᴅ ғɪɴᴀɴᴄɪᴀʟ ʜᴀʙɪᴛs. ʙʏ ᴛʜᴇ ᴇɴᴅ ᴏғ ᴛʜᴇ ᴘʀᴏᴄᴇss, ᴍʏ ᴄʀᴇᴅɪᴛ sᴄᴏʀᴇ ʜᴀᴅ ɢᴏɴᴇ ғʀᴏᴍ ᴠᴇʀʏ ʟᴏᴡ ᴛᴏ ᴀɴ ɪᴍᴘʀᴇssɪᴠᴇ ʟᴇᴠᴇʟ, ᴏᴘᴇɴɪɴɢ ᴅᴏᴏʀs ᴛᴏ ʙᴇᴛᴛᴇʀ ғɪɴᴀɴᴄɪᴀʟ ᴏᴘᴘᴏʀᴛᴜɴɪᴛɪᴇs ᴀɴᴅ ɢɪᴠɪɴɢ ᴍᴇ ᴀ sᴇɴsᴇ ᴏғ ᴄᴏɴᴛʀᴏʟ ᴏᴠᴇʀ ᴍʏ ғɪɴᴀɴᴄɪᴀʟ ғᴜᴛᴜʀᴇ. 𝗛𝗔𝗖𝗞𝗜𝗡𝗚𝗣𝗥𝗢𝗧𝗘𝗔𝗠 ɴᴏᴛ ᴏɴʟʏ ʀᴇᴘᴀɪʀᴇᴅ ᴍʏ ᴄʀᴇᴅɪᴛ ʙᴜᴛ ᴀʟsᴏ ᴇᴍᴘᴏᴡᴇʀᴇᴅ ᴍᴇ ᴡɪᴛʜ ᴛʜᴇ ᴋɴᴏᴡʟᴇᴅɢᴇ ᴛᴏ ᴍᴀɪɴᴛᴀɪɴ ɪᴛ ʟᴏɴɢ-ᴛᴇʀᴍ. 𝐒𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞, 𝐈 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐞𝐚𝐧𝐬: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 (𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐨𝐧𝐥𝐲): +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

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Posted 1 month ago

“Competitive pricing, immediate delivery, very polite and communicative when a problem (not of their making) arose”

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Posted 1 month ago

“Kept up to date with all stages of delivery, delivered on time, competitive price, would definitely recommend.”

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Posted 1 month ago

“I ordered my appliance and was given a delivery date. My appliance was delivered earlier than stated on a Saturday morning. Good competitive price and informative web site.”

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Posted 2 months ago

“They are a good company and have good products. They handle my situation as quickly as problem”

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Posted 2 months ago

Appliances Direct is rated 4.2 based on 5,901 reviews