Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward ordering system, have been reached out to by a lovely staff who advised me on the delivery and insurance options.”

Appliances Direct 5 star review on 28th September 2022

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Posted 2 years ago

“Delivery early, box was quite badly bashed, fortunately there was a good deal of packaging and my goods were not damaged, great service overall, but could have been a disastrous result.”

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Posted 2 years ago

“Good price, delivered on time.”

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Posted 2 years ago

“Good products available at good prices. However not brilliant at delivery!!!”

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Posted 2 years ago

“Easy to use and informative website. Very straightforward online ordering system. Quick order confirmation and dispatch. Item exactly as described, well packed and received on time. Very pleased with the product; recommended Seller and will certainly check out their website again should we need any more appliances.”

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Posted 2 years ago

“Ordering was easy, the price was best around and the delivery was when they said it would be with polite helpful delivery staff so I couldn’t ask for more.”

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Posted 2 years ago

“Appliances Direct doesn't even deserve one star, and quite frankly, I don't believe that many of the reviews on this site are genuine. Original built in microwave was faulty, began smoking the first time I ever used the grill. Appliances Direct didn't install it, or disconnect or remove my previous microwave, but I shouldn't have to pay these costs twice to have a working appliance. Replacement was agreed, with free installation and delivery, and free disconnection and removal of the faulty appliance. Delivery and installation should have taken place on 2nd Sept. Within minutes (yes, really!) of this phone conversation, Appliances Direct emailed me to say that the microwave was out of stock. (That's the second time this summer that has happened - the first time was about a washing machine, supplied by Appliances Direct .) I spoke to someone on the phone at Appliances Direct, who said that the nearest equivalent was more expensive, and that they would give me credit up to a certain amount towards the replacement microwave. That meant that there was no further cost to me. That ought to have been ok. The trouble is, that since then Appliances Direct has kept changing the delivery dates; allocating delivery dates without asking me if I am available; despatching the microwave for delivery on the wrong date (when I am unavailable); arranging for delivery without installation of the new appliance, or disconnection and removal of the faulty one; arranging for collection, not delivery, of a parcel. I have made many long phone calls to Appliances Direct. I still do not have my microwave; meanwhile Appliances Direct still has my money. In the last three days alone they have told me that the microwave is out of stock (having been out for delivery last Friday when I was unavailable); that my return was being processed (I have returned nothing to Appliances Direct); that a parcel would be collected today (not delivered); that the microwave is out for delivery; that delivery cannot take place; and that it is now scheduled for a date next week when I am unavailable (without consulting me about which date is possible). How can an appliance be simultaneously out of stock, its return be being processed, and out for delivery, all at the same time? I want a refund for the cost of the original microwave; installation; disconnection of the faulty microwave; removal and recycling of the faulty microwave; the cost of the phone calls; the increased cost of cooking in an oven and on a gas hob; and compensation for the stress and aggravation. I am incurring a lot of increased costs over this matter. If Appliances Direct does not make this matter right I will report them to Trading Standards.”

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Posted 2 years ago

“Great service, Fast delivery, My "electriQ vacuum cleaner is the best gadget I've ever bought and it works wonders and cleans up really well, just sit back and let it go. I've always had good service from 'appliances direct' so have no hesitation in recommending them. Thanks.”

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Posted 2 years ago

“Hello just to let you know that Appliances Direct, were very professional to deal with, l spoke to two gentleman from your Company, firstly to order my cooker, which unfortunately had to go back as it was damaged, and secondly to a very polite guy who arranged a refund for me, l have checked my account and the refund has been paid. I am pleased with your service just disappointed about the cooker. Thank you for your help. Mrs J P Barrett”

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Posted 2 years ago

“Good product from a reputable company”

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Posted 2 years ago

“From ordering to delivery ,the experience was brilliant.”

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Posted 2 years ago

“Support team is very responsive! Thanks!”

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Posted 2 years ago

“Replaced a faulty device, fast and friendly.”

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Posted 2 years ago

“The order for my microwave to just over 24hours to arrive and the box looks in good condition but I have not opened it as it is a present for someone else. I have used this company several times now and have had no issues to date and will no doubt use them again in the future.”

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Posted 2 years ago

“Our order was dealt with promptly and supported with clear emails regarding our collection information. Unfortunately the date of its arrival at the depot was moved several times which did cause a few problems . Our driver did struggle to actually find the correct building, and he wasn’t the only one in the day. So we would suggest better signage. Once there it did take 30 minutes to find our item but the staff were very helpful and it was soon loaded into our vehicle. Overall we have been very happy with the service we received and would definitely recommend this company to others.”

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Posted 2 years ago

“Really good prices, and always fast delivery. Have ordered a number of times frlm Appliances Direct and always had an excellent service. Will be back again, I'm sure.”

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Posted 2 years ago

“Still waiting for delivery! Supposed to be here Wednesday. Today’s Friday and still hasn’t arrived. Husbands birthday present so not very happy”

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Posted 2 years ago

“Good price. Fast delivery with good communication. Product well packaged and working well. Very pleased.”

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Posted 2 years ago

“Good communication , helpful and respectful delivery drivers . Fridge and freezer were perfect .”

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Posted 2 years ago

“Great service with fast delivery. And kept informed. Thanks.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews