Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only company who was able to offer a next day service, same price as the market but the service was great. Delivery team were excellent, communication was spot on.”

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Posted 1 year ago

“No Complaints about purchase or delivery ‘next day’ ordered at 13:00 ish. I ordered the wall mounted self fit air con de humidifier air source heater thingy. It works well and was easy to fit. ‘You need two 180mm holes and one 25mm hole so decent SDS and core drill or brick saws will be needed.”

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Posted 1 year ago

“Had to order our dehumidifier through appliances direct due to demand they were out of stock.Kept me informed on many occasions when I could expect delivery.Very pleased with product,it was worth the wait.”

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Posted 1 year ago

“We had a problem with a product and it was dealt with speedily and courteously to our satisfaction.”

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Posted 1 year ago

“Excellent product. Easy buying process. Received next day as promised. Couldn’t go any better”

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Posted 1 year ago

“Ordered Delongi oil radiator, unfortunately first one arrived damaged, but after ringing appliances Direct they arranged collection and re delivery of replacement within a day . All before Christmas. Fantastic Service 👏”

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Posted 1 year ago

“Have a replacement within 1 days by a different courier. After waiting for DPDto deliver who were full of excuses. I am now very happy.”

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Posted 1 year ago

“Argo dehumidifier arrived on time , it removed 4.8 litres of water over one & half days. Very pleased , a good product at a good price. M.J.Kite.”

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Posted 1 year ago

“Superb service. Arrived on time. I paid for room delivery which was well worth it. All packaging was taken away. Very happy.”

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Posted 1 year ago

“Very good service,apart from delivery from dpd and paying next day delivery but supplier said they would refund me as dpd didn't deliver next day,rang customer service was very long winded and hard to understand person i was speaking too,but i great appliance with no problems,i would recommend”

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Posted 1 year ago

“I had a warranty claim for a product delivered two years ago. Was resolved very quickly and very fairly. I can only recommend based on my personal experience.”

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Posted 1 year ago

“Delivery within 23 hrs of ordering on a Sunday was brilliant. Its only F rated, which isn't great but the size of it is perfect”

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Posted 1 year ago

“The delivery went missing after it arrived with the courier but Appliances Direct sorted it very quickly and sent me a replacement which arrived the next day.”

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Posted 1 year ago

“Very pleased with the service. My original item was lost (by courier) but when I chased the item, appliance direct immediately sent out a replacement. Very happy.”

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Posted 1 year ago

“The goods did not arrive as promised and it was not possible to get anything other than a total refund.”

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Posted 1 year ago

“Excellent service with communication very easy (I emailed) the response was quick & very helpful regarding buying a cooker. Can’t recommend them highly enough -arranged delivery super quick & the whole service was faultless- amazing people!”

Appliances Direct 5 star review on 20th December 2022

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Posted 1 year ago

“A good product the power rating was less than advertised but Overall a good bit of kit”

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Posted 1 year ago

“Excellent product and delivery on time even tho only 1 person he struggled but managed.”

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Posted 1 year ago

“I had the Electriq ice cube maker as a Mother’s Day gift. 6 months after purchase it stopped working. I emailed and explained it had stopped working and I was asked to send pictures of my appliance. I sent those across and was told a new machine would be sent out straight away. I received it within 48 hours but I was in hospital. I didn’t open the replacement one for nearly 2 weeks. Once it was opened and switched on it was making a different noise to the first once. This one turned out to be faulty too. Communication was much slower this time and twice I was asked to send in pictures after I’d sent them. I sent a video too of the noise it made when turned on. After 4 days I’d heard nothing so made contact again. Again I got an email saying someone would be in touch within 24 hours. I waited gor 48 hours and then I got another message telling me the appliance I had was not in stock. I picked something similar and then received a phone call 48 hours later asking if I wanted to reorder or get a refund. I chose the reorder and my new ice machine (exactly the same as other 2 )was with me 48 hrs later. Apart from the customer service being a bit slow I’m very happy with the service I received.”

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Posted 1 year ago

“Really good service. Product delivered 4 days ahead of schedule with real-time communication throughout from Appliances Direct and the delivery company.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,897 reviews