Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a dehumidifier and the Wi-Fi system did not function and it was collected (DHL) and a few days later we were called to say a replacement was going to be supplied. Good service I thought, only to find when I received the delivery notification I had to collect the unit involving a 60+ mile round trip to Donnington. So the replacement unit due to their faulty goods cost me time and fuel - you would have thought their faulty goods would be replaced back to my home address but no, that is not a good way to treat a long standing customer!”

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Posted 3 weeks ago

“From order to delivery and follow up telephone calls all in line with my expectations. Next purchase will be a dish washer.”

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Posted 3 weeks ago

“Good price, well packaged and quick delivery.”

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Posted 3 weeks ago

“We received our replacement humidifier promptly. Your staff were polite and helpful, and kept us informed of the return faulty unit and when we would take delivery of the replacement.”

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Posted 4 weeks ago

“Unfortunately the microwave was faulty. I called AD and was told to phone Russell Hobbs who gave me a code number to give to AD. Called AD back and they didn’t recognise the number. After quite a few phone calls back and forth between both companies I finally spoke to someone at AD who got to the bottom of it all . The microwave was due to be uplifted by DPD who didn’t show so that was more phone calls between DPD and AD. Eventually a few days later DPD did collect the item. I eventually got my refund back from AD.”

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Posted 4 weeks ago

“Arrived on time and delivery people unloaded without any issues.”

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Posted 4 weeks ago

“Easy to order. Delivery was quick and I was kept well informed. The delivery lads were polite and very helpful. Would recommend this company.”

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Posted 4 weeks ago

“Great prices, quick delivery and good communication when needed.....”

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Posted 4 weeks ago

“All good it comes broken but replaced my money as no replacement so all good I have used before nothing a problem”

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Posted 1 month ago

“Good choice, easy to navigate website, prompt delivery. My reason for using this company rather than a competitor is the positive experience I had last year when an item developed a fault. it couldn't have been easier to get it replaced, which gives me confidence to make large purchases from AD.”

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Posted 1 month ago

“Very efficient, great product. Will come to you again”

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Posted 1 month ago

“Delivery was quick and I was kept upto date regards delivery. Delivery guys were fast, efficient and polite. The office called to ensure delivery had taken place. Would use again”

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Posted 1 month ago

“Easy purchase online, courtesy call next day confirming the delivery date and item, turned out to double up as a sales pitch for warranty, but was offered in a non pushy and polite way. Kept up to date by courier company as Appliance Direct had said. All in all a painless purchase.”

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Posted 1 month ago

“Very fast delivery and no issues. Second time we have used Appliances Direct and both times have been very satisfactory.”

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Posted 1 month ago

“Great service apart from leaving a pile of broken glass in the road which was unacceptable”

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Posted 1 month ago

“Great communication, good delivery and at a great price - highly recommend”

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Posted 1 month ago

“Delivered on time by two very nice men, all correct as ordered”

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Posted 1 month ago

“Item arrived on time and was as expected bought at a good price”

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Posted 1 month ago

“They did ok no problems with purchase or exchanging my faulty product as every company should be.”

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Posted 1 month ago

“Good communication all the way through the same and delivery”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,073 reviews