Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,026 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 4 star review on 10th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a humidifier no issues was cheaper than elsewhere and came on time no issues”

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Posted 3 weeks ago

“I purchased an oil-filled panel heater for my daughter who has recently purchased a property in an old converted school in a remote village. The delivery was clearly a difficult one for the courier as the entrance wasn't easily spotted, yet he persevered having to make a phone call to me for guidance. Without further ado he located the entrance and carried the appliance to the second floor for my daughter. A first class service and delivery exactly when asked for.”

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Posted 3 weeks ago

“Really poor service, I would not recommend. I purchased a Karcher K5 pressure washer in the sale before Christmas at what was a competitive price. It was either shipped damaged or broken by DPD in transit I could not tell (the box was fully strapped when I received but could have been damaged by either party). Applications Direct were good at arranging collection before Christmas but I had to chase after Christmas for an update and was eventually told that they did not have any more in stock and did not know if they were going to get any more in. I said that I was happy to wait as during the time all of this was going on as it had now gone up in price from the other resellers I could have used. After a number of emails, I was told we don't know if we will ever resell it again, so I had to take a refund as they had nothing comparable or better that they could offer. Under 2 weeks later it's on resale again. They were quick to refund but that was not the point. What happened to looking after your customer, that is not quality support. The company I work for an many more would have done the right thing.”

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Posted 3 weeks ago

“Washing machine delivered as stated and on time”

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Posted 3 weeks ago

“First class service as always. This is the fourth time I have ordered and it was a seamless experience. Would definitely recommend. Hard to beat on price and value.”

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Posted 4 weeks ago

“Overall a very good experience even though I had to return my product the customer service and the refund process was flawless. Thank you”

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Posted 1 month ago

“Quick and easy purchase”

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Posted 1 month ago

“Very good delivery team, very good customer service, and very good item I am so happy, with appliances direct everything is easy.”

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Posted 1 month ago

“I received my order faster than what i was told. I am a returning customer and have never had any problem with the goods or service received and have often found the prices to be the best online.”

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Posted 1 month ago

“Fantastic service from ordering to delivery which was so fast and prompt on time excellent customer service will definitely be using this company again excellent”

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Posted 1 month ago

“Ordering and paying was very easy. After ordering, delivery was made very quickly and without any problems.”

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Posted 1 month ago

“Needed a hoover quick. Cheapest online and delivered next day. Fantastic”

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Posted 1 month ago

“Delivery was good, although later than stated, there are a lot of roadworks in the area so this didn't matter. Appliance seems fine though I have yet to test it.”

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Posted 1 month ago

“I'm very pleased with the oven and speed of delivery. Also the customer care experience was excellent, once we were blessed to communicate by text. They reviewed my report (the racks had not been soldered) and came back to me quickly, resolving the issue within 3 days - 2 of which were the weekend.”

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Posted 1 month ago

“We purchased 2 ovens, a hobb and a microwave. When our appliances arrived one of the cookers was defective. We called them and they acted so professional and nothing was too much trouble. They sent out a replacement within a week which was in perfect condition. Great service.”

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Posted 1 month ago

“Prompt service and delivery.”

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Posted 1 month ago

“Good customer service and delivered on the scheduled date and time slot. Delivery drivers were friendly and accommodating. Would buy from Appliances Direct again.”

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Posted 1 month ago

“Excellent service from the two guys who delivered my new tumble dryer. Friendly and efficient.”

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Posted 1 month ago

“Appliances Direct was one of four companies linked from - effectively recommended by - Bosch on their website pertaining to the blender I'd chosen, which was at least £20 cheaper than any of the other vendors, including delivery. However, delivery wasn't due for a couple of weeks - compared to Amazon Prime, the most expensive, but next day. And this was later delayed a further 2 weeks as AD were awaiting delivery - leading me to believe they keep little stock. However, AD kept me well informed by email, and offered me vouchers as compensation, albeit a link to a tracker was broken, plausibly because it wasn't in transit. When it arrived, we realised that it was far too big and complex for our needs. Returning it, via our online account, was easy enough, and it could even be collected (for £20) ... except that although the web said my booking was confirmed, I received no email or SMS confirmation, email never mentioned that option, and indeed no collection happened! However, Customer Service was excellent, in all regards - most exceptionally, my call was accepted within 10 minutes, with a count-down given; very friendly and helpful; arranged pickup and refund, which all happened with no hitch, again well informed by email, tracker and online account. So although I was initially regretting my choice of vendor - given the delay due to lack of stock and two technical failures - for an expensive item when a big saving may be possible, with excellent Customer Service, if I'm prepared to wait for delivery, I'd certainly try them again.”

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Posted 1 month ago

“Average. I paid for next day delivery which didn't happen. Appliances Direct have shown no interest nor intent to refund the delivery costs.”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,026 reviews