Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time”

Helpful Report

Posted 4 months ago

“Fast and efficient purchase and delivery. Many thanks 🙏”

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Posted 5 months ago

“The company is OK, but a product recall process took longer than I expected. This is what happened: 1) An item I purchased was subject to a product recall 2) After a delay a replacement item (with collection of recalled item) was arranged 3) This did not happen, not sure why 4) I contacted Applicance Direct, and another swap was scheduled. 5) This was successfull. So we go there in the end, but the product recall took two and half months! Not sure what caused the problem, maybe multiple issues.”

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Posted 5 months ago

“Fast efficient service arranged for my cooker hood to be redelivered in no time. Happy with the customer service unfortunately one bulb is faulty which is the only disappointing thing!”

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Posted 5 months ago

“Excellent value for the money, fast delivery, easy to work.”

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Posted 5 months ago

“Guys turned up later than stated but kept me informed. Very good.”

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Posted 5 months ago

“Easy to order from a good website, delivered on time by DPD with good communication giving one hour delivery time window on morning of delivery. Cooker hood was exactly as described, fitted it over the weekend and it’s worked really well. 👍”

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Posted 5 months ago

“They delivered on time, appliance is as ordered very satisfied with the company.”

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Posted 6 months ago

“The mark of a company is how they deal with things when the process doesn't go to plan. The product we ordered didn't get delivered and was shipped back to Appliances Direct. We received an email stating we'd be contacted within 24 hours but we weren't. I then chased through the portal and was then promised a response within so many hours but still nothing. Finally I called the number provided, got through to someone almost straight away, they could already see my order details before I said hello (excellent!). They could see the product was on the way back to them but rather than waiting for it, they shipped out another unit. We added more information to the delivery details and this time, it was delivered successfully. Finally, I did get a response from the portal chase and by then they could see it had been dealt with. Ideally someone could have called me much earlier without me having to chase at all.”

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Posted 6 months ago

“Very very pleased with them”

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Posted 6 months ago

“Had to return a faulty product under extended warranty. The process wasn’t painless, mainly due to couriers not turning up to collect, however AD did their best to rectify the situation. They booked a different courier to collect and after a few hiccups I was given a replacement.”

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Posted 6 months ago

“They are a good company and have good products. They handle my situation as quickly as problem”

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Posted 6 months ago

“Ordering was good and delivery was on the date stated so well pleased. I was offered free delivery but somehow that did not get applied to the order despite appearing on the invoice. Have queried this.”

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Posted 6 months ago

“The fridge freezer we ordered was not the interior size advertised so we had it returned. The delivery men did not manage to 'phone me about when they would arrive but delivered it very well. The man who collected the fridge freezer did call me before arriving and collected the item very well.”

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Posted 7 months ago

“Easy to order online, but the delivery was earlier than requested date”

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Posted 7 months ago

“item bought was great, delivery great too”

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Posted 8 months ago

“Fast and efficient service good customer care”

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Posted 8 months ago

“Delivered on time but went to the wrong address initially. Need to read the instructions more carefully.”

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Posted 9 months ago

“Very quick and professional service”

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Posted 9 months ago

“Super efficient delivery”

Helpful Report

Posted 9 months ago

Appliances Direct is rated 4.2 based on 6,073 reviews